Randall Library Home

Briefing Papers

pdf graphic Briefing Paper for Provost Battles

BRIEFING PAPER FOR PROVOST BATTLES

June 14, 2012

Support Learning, Discovery and Instruction

  • Provide physical and virtual spaces where users interact with ideas and each other.
  • The library is open 107 hours per week and the average daily gate count is 3,100.
  • Maintain a powerful information technology infrastructure, including the Millennium integrated library system which supports the libraries at Fayetteville State University, UNC Pembroke, and UNC Wilmington.
  • Provide more than 1 million volumes, 40,000 journal and serial titles, and Web-based catalog with links to more than 30,000 e-books and access to over 200 databases.
  • Provide information literacy instruction sessions, credit courses, online tutorials, and one-on-one instruction/research consultations.
  • Support classroom instruction through subject and course guides; individual research consultations; online chat sessions.
  • Nearly a dozen Liaison Librarians support subject area, academic department or campus units, working with faculty, staff and students to enhance library collections and services.
  • Maintain a robust and responsive Web presence, providing broad access to resources over the Internet, and permitting information access 24/7. In 2011-12 the number of virtual visits to the library's web site was 468,174.
  • Provide a fully mobile library Web site in an ongoing effort to innovate and expand our services to meet our users’ needs.
  • Engage our users in service design and delivery through Web-based surveys, focus groups and more.
  • Collaborate with our University of North Carolina Libraries peers to share resources and services state-wide. Shared services: e-Journal procurement, NC DOCKS, NC LIVE, UNC Library Express, YBP (Yankee Book Peddler), and more.
  • Develop partnerships, consortia and cooperative methods with other libraries and organizations to acquire and share resources, e.g. Azalea Coast Library Association, UNC Coastal Library Consortium, Southeastern Innovative Users Group, Lyrasis, Federal Depository Library Program, OCLC, and the Innovative Users Group.

Opportunities for Randall Library in the Digital World

  • UNCW ranks 15th in the UNC system in the number of librarians to student FTE.  As of July 1, and including the University Librarian, we have a total of 21 librarians, or 1.74 librarians per 1,000 students.  Research shows the correlation between professional services and the academic success of 21st century students.  2012-13 CITI and “Catch-up” allocations, along with the Provost’s Reserves, will add 3 SPA and 5 EPA Library Faculty to our ranks. These additional staff will significantly improve both our ranking and ratio of librarians to students.  Salaries for new staff have been pegged by Human Resources at market value. Hiring at projected levels threatens to compound longstanding SPA and EPA Library Faculty salary inequities.
  • The Library’s hierarchical organizational structure has not kept pace with the changing nature of our work.  Reflecting functional silos and formal relationships, it tells nothing of the pattern of human relationships which develop and nothing of the role and function of collaboration in today’s academic library environs (horizontal relationships). Revisions to our organizational structure are underway, positioning the library to be more responsive and more innovative. A graphical representation of the library’s structure and processes, alongside a map of our digital landscape, will better reflect evolving structures.
  • Develop and deliver a rich portfolio of F2F and virtual academic and cultural activities in support of the University’s mission, including readings, writing contests, exhibits and lectures.
  • Leverage existing LIB courses to increase credit hour production to better position students for academic success.
  • Design and implement a digital library and data management program to guide the development of digital library collections, services and programs at UNCW for the near-term.
  • Complete transition of the materials budget to support 21st century learners and the academy.
  • Enhance the facility to support an environment of continuous change: Randall Library was last expanded 25 years ago, in 1986. UNCW total enrollment for spring 1986 was 5,421; 4,867 were full time enrolled. Projected fall 2012 enrollment target is 13,146. Recent enhancements in the last two years include the Learning Commons and Technology Enhanced Collaboration Space (TECS) on the first floor and the Graduate Lounge on the second floor. More group studies and outlets are students’ primary complaints about the facility.
  • Randall Library’s safety and security measures, while meeting minimum standards, leave the library vulnerable to issues that compromise that environment.

University Librarian Sarah Watstein

 

pdf graphic Briefing Paper for Chancellor Elect Miller

Briefing Paper for Chancellor Elect Gary Miller

April 19, 2011

Support Learning, Discovery and Instruction

  • Provide physical and virtual spaces where users interact with ideas and each other. Open 132 hours per week; average daily gate count 4,250. 
  • Maintain a robust and responsive Web presence providing broad access to resources and  information 24/7. On average, 1,925 people visit our website and view 4,060 pages daily. 1,653 people visit our consortial online library catalog per day, viewing 8,677 pages. Provide mobile-friendly access to our website and catalog.
  • Maintain a powerful, highly integrated information technology infrastructure, including the Millennium integrated library system.  Host the Millennium server, software, and support for the UNC Coastal Library Consortium. Maintain and blend interlibrary loan, electronic reserves, and digital archives systems.
  • Provide more than 2,000,000 volumes, 30,000 journal and serial titles, and Web-based catalog with access to more than 30,000 e-books and over 150 databases.
  • Instructional Services reached 9,185 students in 437 course-related sessions in 2009/10.  Credit courses (LIB 101 and LIB 103) produced 13 credit hours, reaching a total enrollment of 177 students.
  • Research assistance transactions at the Reference/Learning Commons Desk totaled 13,734 in 2009/10.  An additional 1,298 requests for research assistance were handled by librarians in their offices, by email and chat.
  • 9 Liaison Librarians work with faculty, staff and students to enhance library collections and services.
  • Present cultural programming and exhibits that promote interdisciplinarity.
  • Collaborate with UNC Libraries to share resources and services state-wide.  Develop other partnerships with libraries and organizations to acquire and share resources.

Opportunities in the 21st Century Digital World

  • UNCW ranks 15th in the UNC system in the ratio of librarians to student FTE.  We have 1.74 librarians per 1,000 students.  Research shows the correlation between professional services and the academic success of 21st century students.
  • Recruit a Scholarly Communication Officer and Service Quality Librarian/Assessment Specialist (2 faculty positions).
  • Leverage the $2.5M materials budget to support expanded access to e-resources.
  • Design and implement a digital program to guide the development of digital library collections, services and programs.
  • Information literacy instruction is a core component of University Studies.
  • Special Collections and Archives continue to support and preserve the region’s cultural heritage.
  • Enhance the facility to support an environment of continuous change. Randall Library was last expanded 25 years ago, in 1986. UNCW  enrollment has tripled in those 25 years.
  • Randall Library participated in the LibQual+Survey in 2008, and as a result made several improvements to our facility and resources.   Next survey: Fall 2011.
  • Randall Library’s safety and security measures, while meeting minimum standards, leave the library vulnerable.

Attachments

Randall Library Mission, Vision, Core Values, Goals: http://library.uncw.edu/about_library

Organization chart:  http://library.uncw.edu/uploads/pdfs/RLOrgChart2011.pdf

Staff directory:  http://library.uncw.edu/directory

Randall Library dashboard:  http://library.uncw.edu/facts_planning/dashboard

Randall Library statistics:  http://library.uncw.edu/about_library

LIBQual survey results:  http://library.uncw.edu/about_library

ULAC Briefing Paper for President Ross:  http://library.uncw.edu/uploads/worddocs/ULACFriefingPaper.docx

University Librarian Sarah Watstein

  

pdf graphic Briefing Paper for Deans Hardy and Teitelbaum

BRIEFING PAPER FOR DEANS CHARLES HARDY and KENNETH TEITELBAUM  

April 20, 2011

Support Learning, Discovery and Instruction

  • Provide physical and virtual spaces where users interact with ideas and each other. Open 132 hours per week; average daily gate count 4,250. 
  • Maintain a robust and responsive Web presence providing broad access to resources and  information 24/7. On average, 1,925 people visit our website and view 4,060 pages daily. 1,653 people visit our consortial online library catalog per day, viewing 8,677 pages. Provide mobile-friendly access to our website and catalog.
  • Maintain a powerful, highly integrated information technology infrastructure, including the Millennium integrated library system.  Host the Millennium server, software, and support for the UNC Coastal Library Consortium. Maintain and blend interlibrary loan, electronic reserves, and digital archives systems.
  • Provide more than 2,000,000 volumes, 30,000 journal and serial titles, and Web-based catalog with access to more than 30,000 e-books and over 150 databases.
  • Instructional Services reached 9,185 students in 437 course-related sessions in 2009/10.  Credit courses (LIB 101 and LIB 103) produced 13 credit hours, reaching a total enrollment of 177 students.
  • Research assistance transactions at the Reference/Learning Commons Desk totaled 13,734 in 2009/10.  An additional 1,298 requests for research assistance were handled by librarians in their offices, by email and chat.
  • 9 Liaison Librarians work with faculty, staff and students to enhance library collections and services.
  • Present cultural programming and exhibits that promote interdisciplinarity.
  • Collaborate with UNC Libraries to share resources and services state-wide.  Develop other partnerships with libraries and organizations to acquire and share resources.

Opportunities in the 21st Century Digital World

  • UNCW ranks 15th in the UNC system in the ratio of librarians to student FTE.  We have 1.74 librarians per 1,000 students.  Research shows the correlation between professional services and the academic success of 21st century students.
  • Recruit a Scholarly Communication Officer and Service Quality Librarian/Assessment Specialist (2 faculty positions).
  • Leverage the $2.5M materials budget to support expanded access to e-resources.
  • Design and implement a digital program to guide the development of digital library collections, services and programs.
  • Information literacy instruction is a core component of University Studies.
  • Special Collections and Archives continue to support and preserve the region’s cultural heritage.
  • Enhance the facility to support an environment of continuous change. Randall Library was last expanded 25 years ago, in 1986. UNCW  enrollment has tripled in those 25 years.
  • Randall Library participated in the LibQual+Survey in 2008, and as a result made several improvements to our facility and resources.   Next survey: Fall 2011.
  • Randall Library’s safety and security measures, while meeting minimum standards, leave the library vulnerable.

Services

Information Literacy Instruction:  Course-related instruction sessions, workshops, online tutorials, LIB credit courses, tours.  http://library.uncw.edu/instruction

Research Assistance:  In person, by phone, e-mail, chat or text message. http://library.uncw.edu/ask  Need special assistance with your research efforts or with developing an information search assignment?  Contact your Liaison Librarian. http://library.uncw.edu/directory/liaisons

Powerful suite of Web-based services linked off our gateway page: http://library.uncw.edu

Tools and Widgets:  A variety of tools and widgets facilitate search and discovery. http://library.uncw.edu/tools_widgets

Alert Services:  Alert services are provided by several library databases. Set up RSS feeds for new books, videos, and other cataloged library materials.  http://library.uncw.edu/faculty_instructors

Order New Library Materials:  Library Representatives and Liaison Librarians help us build our collections and steward our materials budget. http://library.uncw.edu/library_reps To suggest a purchase directly. http://library.uncw.edu/forms/purchase_suggestion

Course Readings :  Online and Reserve:  Articles are posted online, physical items (including video) are placed on short loan. http://library.uncw.edu/reserves

Document Delivery:  Library materials are delivered to your office mailbox.  Place a hold on items in the library catalog or submit an ILL request. http://library.uncw.edu/interlibraryloan

Technology assistance @ the Technology Assistance Center: http://www.uncw.edu/tac

For Further Information

Randall Library Mission, Vision, Core Values, Goals: http://library.uncw.edu/about_library

Organization chart: