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Library FAQ

FAQFind your answers to commonly asked questions about library services, using the library and finding materials.
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You can add money to your Seahawk Buck account on your OneCard at the "Value Transfer Station" machine near Circulation in the library or online at uncwonecard.blackboard.com. During business hours, Auxiliary Services can also add accept money to be added to your account.

 

There are 13 iPrint stations located in Randall Library.  On the first floor there are 7 student iPrint stations located in the Learning Commons as well as 1 next to Port City Java Coffee Bar (all identified with an iPrint banner). There are 2 copiers which can be used with iPrint; they can also be found in the Learning Commons. There is also a guest iPrint station located near the guest computers. On the second floor, you can find an iPrint station outside of Special Collections and one in the Graduate Computer Lab. Please see the Randall Library floor maps for locations of these areas.

Go to the TAC located on the first floor of Randall Library. 

Randall Library generally does not purchase textbooks for UNCW classes but the library does have some textbooks.  In order to determine if your textbook is available in the Library, follow the steps on this page: Find your textbook.

For students, faculty, and staff at UNCW, there is no limit to the number of books you can check out from the General Collection.  Featured new books, DVDs, VHS tapes and CDs have a limit of 7 items checked out at one time, in any combination (for example, 4 DVDs and 3 CDs).

Non-university borrowers may check out a total of 4 items from any part of the library's collection.  The only exception to this is Government Documents; all users may check out an unlimited number of materials from Government Documents.

There are three ways to renew library items:

  1. Log on to your library record, check the items to renew, click renew; or
  2. Call the Circulation desk @ 910.962.3272; or
  3. Contact us via chat or email.

 The following equipment is available to check out at TAC on the first floor of Randall Library:

  • Laptop computers (Dell and Apple) – 6-hour checkout for students
  • Headphones – 6-hour checkout for students / faculty / staff

*eReaders are available at the Circulation Desk for a 14-day checkout only by UNCW students, staff, and faculty.

  • Group study rooms are available for groups of two or more on the second floors of the library.
  • They can be reserved online via our Group Study Room Reservations calendar.
  • The rooms may be reserved and used by currently enrolled students, staff and faculty of UNCW.
  • Reservations are for a maximum of two hours a day per group, and no more than 2 reservations per group per week.
  • Reservations can be made up to 2 weeks in advance.
  • View our Group Study Room Use and Reservation Policies page for more information.
  • Logon to Blackboard Learn and access your course page.  If you run into issues or have questions, please contact the TAC at 962-HELP (4357) or tac@uncw.edu.
  • Locate the title of the item that you need to access
    • If the item is a PDF, open the item and read, save or print
    • If the item is a link to the Library catalog, clink on the link, note the call number and request the item by call number at the circulation desk
    • If the item is a link to an article in a Library database, follow the link to the PDF, open the item to read, save or print  (If off campus, you may be prompted to log in with your username and password).

Alumni of UNCW who are still residents of North Carolina can check out materials by purchasing a NC Adult Resident Borrower’s Card. Visit this page for more information.

Once you are no longer registered for classes at UNCW, you will no longer be able to access our Databases from off-campus. However, you can still visit Randall Library and use our Quick Lookup or Guest computers to access Databases.

Alumni who are no longer enrolled in courses at UNCW are eligible to sign up for a free Computer User account, which will allow access to the library’s Guest computers.

Gifts to Randall Library benefit the entire University by helping us provide excellent services and materials to the UNCW community.

  • Monetary donations (including memorials) are gratefully accepted for enhancing the delivery of library services.
  • You can give online through UNCW Advancement (Select "Library" for the Gift Designation)

Additional information is available at http://library.uncw.edu/about/giving_library

The library welcomes gifts of books, DVDs, manuscripts, and other materials (and monetary donations, too, of course!)  Please contact June Spencer Francis at 910-962-4286 or spencerj [at] uncw [dot] edu

Additional information is available at http://library.uncw.edu/about/giving_library

Typical academic year hours are:
Sunday: Open at Noon
Mon - Thurs: Open 24 Hours*
Friday: Close at 6 p.m.
Saturday: Noon - 6 p.m.

Hours vary during the summer and when classes are not in session.

To check the hours for a specific day, for holiday hours and other exceptions, see the library hours calendar.

*Access between 10 p.m. and 7 a.m. is RESTRICTED to UNCW Students, Faculty and Staff ONLY.  A valid UNCW One Card ID is required.

 

 

In order to use your borrowing privileges, you need to present a valid form of identification at check-out such as the University OneCard for faculty, staff, or students, a borrower's card for non-UNCW users, or a state-issued picture identification card (e.g., a driver's license).

Click here for more information on borrowing policies, including how to get a borrower's card.

For students, faculty, and staff at UNCW, there is no limit to the number of books you can check out from the General Collection.  Featured new books, DVDs, VHS tapes and CDs have a limit of 7 items checked out at one time, in any combination (for example, 4 DVDs and 3 CDs).

Non-university borrowers may check out a total of 4 items from any part of the library's collection.  The only exception to this is Government Documents; all users may check out an unlimited number of materials from Government Documents.

  • Undergraduate students = 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
  • Graduate students = until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for graduate students. Books from the featured new books collection circulate for 21 days for graduate students.
  • UNCW Faculty, Staff, & Trustees =  until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for UNCW faculty, staff, and trustees. Books from the featured new books collection circulate for 21 days for UNCW faculty, staff, and trustees.
  • All others = 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
  • DVDs, VHS tapes, CDs, and Audiobooks check out for 7 days for all users.
  • eReaders can be checked-out for 14 days, but only by UNCW students, staff, and faculty.

 

Unaffiliated borrowers may check out materials by purchasing a NC Adult Resident Borrower's Card or North Carolina Community College student card.  More information can be found in the given links.  You may also call us at 962.3270.

Retired faculty, staff, and trustees of UNCW may borrow materials from the collections upon presentation of a valid UNCW identification card.

  1. Visit the UNCW One Card Office in the Warwick Center to get a new retiree ID card made.
  2. Bring the new One Card to the Library’s Circulation Desk and request library access as a retiree.  A staff member will set up a new account in our library system and that will enable your library access.

After you complete the steps above, you can log into the library:

  1. Visit the Library’s homepage at library.uncw.edu and select My Library Account.
  2. Under “Other Registered Borrower” section on the right, enter your last name, UNIV ID number (from your new OneCard) and your PIN on the right hand and click the Submit button.  If you have not set up a PIN, follow the link to do so.
  3. Upon successful registration, your Library Record should appear.  You may then navigate back to library.uncw.edu to search resources or renew items checked out.

As a student in the UNC system, you are eligible for a free Cooperative Borrower's card as long as you are in good standing with your home university's library.  Please see our policy page for further details and requirements.

Place a request for that item.  Search the library catalog for the item you want, click on the title of the item, then click the "Request" button at the top of the display: 

Placing a request for an item that is not available.
Complete the login form, click "Submit," and the message displays that your request was successful.  Please see our holds FAQ for pick-up information.

  • When you get an email from the library stating that your material is ready for pick up, visit the Circulation Desk and tell staff you are picking up your hold. 
  • If you are a faculty or staff member, you may request that your held items be mailed to your campus address by contacting the circulation staff at 962-3272.
  • Items ordered through our Interlibrary Loan (ILL) service are held at the Circulation desk for pick-up. 
  • If you are a UNCW faculty/staff member or graduate student, your ILL items can be mailed or delivered to your academic department by selecting the delivery method "Mail to Address" in your ILL account. 
  • If you are a distance learning student taking online classes at UNCW, your ILL items can be mailed to your out-of-town address.
  • Please view our Interlibrary Loan page for more information.

 The following equipment is available to check out at TAC on the first floor of Randall Library:

  • Laptop computers (Dell and Apple) – 6-hour checkout for students
  • Headphones – 6-hour checkout for students / faculty / staff

*eReaders are available at the Circulation Desk for a 14-day checkout only by UNCW students, staff, and faculty.

Reference materials should be used in the library; however, faculty and staff may borrow some items for a negotiated period (please check with the reference librarian on duty).

Graduate students, faculty and staff may check out current and bound periodicals for 2 days. All other users must use the periodicals in the library (photocopiers are available).

  • Most items checked out from Randall Library, including Interlibrary Loan items, may be returned to the Circulation desk when the library is open or deposited in one of our two item return stations when the library is closed. 
  • We have one item return box by Parking Lot D (directly beside the library) and an item return slot in the wall to the left of the library's main entrance. 
  • Items with very limited check-out periods, such as course reserve materials, and fragile or temperature-sensitive items should be returned directly to the Circulation desk whenever possible. 
  • You do not need to present ID when returning items.

 

Yes, Randall Library is a public facility and welcomes high school students to use its information resources in the building. View our High School Students policy for more information.

  • Yes, take your UNCW OneCard to the Circulation desk in the main library at one of the other UNC system libraries.
  • Let the staff know that you want to borrow materials through the "UNC Direct Borrowing agreement."
  • Show your UNCW OneCard and be prepared to log in to your UNCW account in order to show that you are in good standing.
  • If the library does not honor your UNCW OneCard, ask the staff member to call Randall Library Circulation at 910.962.3272 so your status can be verified.
  • The borrowing policies of that library will apply to any items checked out to you.
  • Books, DVDs and other physical items on course reserves are kept behind the Circulation Desk. Just bring the call number and your UNCW OneCard to the desk and ask for the item.
  • Be sure to return the course reserves item(s) to the Circulation Desk when finished.

If you are a UNCW Student, Staff or Faculty, you login to your Library Account by entering:

  • Your campus username (UNCW email address without the @uncw.edu)
  • Your campus email password
  • Click the button for UNC Wilmington

Problems:

If you have a Borrower's Card, but are not a current UNCW student, staff or faculty, you will need a Library PIN to  renew materials online that you have checked out. To create your PIN:
  1. Access the PIN Login screen
  2. Enter your first or last name
  3. Enter your  ID (the barcode on your Borrower's Card)
  4. Enter a library PIN up to 30 letters, numbers, or both. Do not use symbols.
  5. If this is the first time you have set a PIN the next screen will ask you to enter the PIN twice.
  6. Your PIN is now set.
  7. If you have any difficulty, please contact the Learning Commons Help Desk at 962-3760.
  • eReaders are available for checkout to current UNCW students, faculty, and staff with a valid UNCW OneCard.
  • You can go to the Circulation Desk and ask for a eReader. Click here to check Nook and Kindle availability.
  • Checkout Period is 2 weeks (14 days) with no renewals and no holds.
  • Learn more about eReaders

There are three ways to renew library items:

  1. Log on to your library record, check the items to renew, click renew; or
  2. Call the Circulation desk @ 910.962.3272; or
  3. Contact us via chat or email.

You may renew items online that you have checked out as long as no one else has placed a hold on the item, and you have not reached your maximum renewals for that kind of item.  To renew online, visit Your Library Record and login.

How to login if you are a UNCW Student, Staff or Faculty
How to login if you have a Borrower's Card

Once logged into your library record, you will be able to renew your items using either the "renew all" or "renew selected" buttons.  If you have difficulty logging into your library record, please contact Circulation.

  • Undergraduate students may renew books from the General  and Juvenile Collections until the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire. 
  • Graduate students may renew books from the General Collection up to twice (allowing a continuous checkout period of three semesters) unless the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire.  Books from the Juvenile Collection may be renewed as per the rules for undergraduate students.
  • Faculty and staff members may renew books from the General and Juvenile Collections until the book is requested by another user or the faculty/staff member's library privileges expire. 
  • North Carolina Resident Borrowers may renew books from the General and Juvenile Collections until the book is requested by another user or their library privileges expire.  Resident Borrowers may not renew overdue material.

DVDs, VHS tapes, audiobooks, and CDs may only be renewed up to twice by all users.  Periodicals, reference books, and course reserve items are not eligible for renewal. 

 

  • You may request a renewal unless the white band on the item states "No Renewals."
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and click the renew button. 
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

If you are a UNCW Student, Staff or Faculty, you login to your Library Account by entering:

  • Your campus username (UNCW email address without the @uncw.edu)
  • Your campus email password
  • Click the button for UNC Wilmington

Problems:

If you have a NC Resident's or other type of non-UNCW Borrower's Card, you login to your Library Account by entering:

  • Your last or first name:
  • Your ID (barcode from your Card)
  • Your Library PIN

What if I have forgotten my Library PIN?
How do I create my library PIN?

  • If items are overdue for two weeks or more (five days for course reserves), the item's replacement cost and a $15 non-refundable billing fee per item will be assessed.
  • If an item is damaged or lost, repair or replacement costs will be assessed in addition to the $15 non-refundable billing fee.  Please note that water damage cannot be repaired, and must be replaced.
  • If an item has been billed, and then returned to the library, the replacement cost will be removed but you will still be responsible for the $15 non-refundable billing fee.
  • Yes, the library charges overdue fines for course reserves, headphones, equipment (e.g., videocameras, flash drives).
  • Typically, the fine amount is $1/hour per item, with a maximum of $10/day per item.
  • The fine amount for course reserves that check out for 24 hours or more is $5 per item, per day.
  • UNCW students, staff and faculty can use our free Interlibrary Loan (ILL) service to request items not owned by Randall Library.
  • Log on to Interlibrary Loan Page to create a request.
  • If you have not used Interlibrary Loan before, click on First Time Users and follow the instructions.
  • UNCW faculty, staff and and students are eligible to request materials not owned by Randall Library through Interlibrary Loan (ILL).
  • First time users will enter their name, address, and other personal information into the system only once, at the time of their first request.  Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
  • Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
  • Users can check the status of your request(s) through their Interlibrary Loan account.
  • You may request a renewal unless the white band on the item states "No Renewals."
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and click the renew button. 
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

Items requested through Interlibrary Loan may take anywhere from a few days to several weeks to arrive depending on the item's type and availability, and the shipping method used by the lending library.  Please plan for a waiting period of at least 4 business days for journal articles, and at least 7-14 business days for books.  Most libraries will not lend new publications or recreational media, so requests for these items may take much longer to fill (if we are able to find a lender at all) than for other items.

Most books, DVDs, Music CDs. Dissertations/Theses and articles from journals or magazines. Other libraries do not usually loan copies of their textbooks so we do not ask to borrow those.

Submitted by Customer Request has been received and it’s in the processing queue.
Awaiting Copyright Clearance ILL staff checking to see if a copyright fee is required; if fee is
required it is paid by the library.
Awaiting Request in Processing Copyright clearance is completed and the request is waiting
for ILL staff to process.
Request Sent Request has been sent to potential lending libraries.
In Electronic Delivery processing Article received electronically and partially processed by staff for delivery to web.
Awaiting Customer Contact Article has arrived, been processed by staff and ready for delivery to web.
Awaiting Acquisition Purchase Request has been forwarded to Library Acquisitions for purchase, rather than borrowed through ILL
Delivered to web

Article has been posted and ready for customer to download;
to view articles, logon to ILL account, select “Electronically
Received Articles” from the menu and select the one wanted.

Checked out to Customer Item received, customer notified, and ready for pick up at
Circulation desk.
Request Finished Request was successfully processed and completed.
Awaiting Renewal Processing Customer has requested a renewal and ILL staff is waiting for the lending library’s response.
Canceled by Customer

Customer canceled request.

Canceled by Staff

Staff canceled the request; reason for cancellation can be
viewed in ILL account under “View/Resubmit canceled
Requests."

 

  • Yes, take your UNCW OneCard to the Circulation desk in the main library at one of the other UNC system libraries.
  • Let the staff know that you want to borrow materials through the "UNC Direct Borrowing agreement."
  • Show your UNCW OneCard and be prepared to log in to your UNCW account in order to show that you are in good standing.
  • If the library does not honor your UNCW OneCard, ask the staff member to call Randall Library Circulation at 910.962.3272 so your status can be verified.
  • The borrowing policies of that library will apply to any items checked out to you.

Undergraduate students will receive an email notification and instructions when the item is available for download from your ILL account. When a paper copy of the loan is received, an email notification message is sent immediately and the item will be available for pickup at the Circulation Desk in Randall Library.

Distance Education students should set your status to "Distance Education" on your User Information settings. An email notification is sent when an article is available for download from your ILL account. Loans will be mailed to the home address listed in your User Information settings. Distance Education students are those enrolled in the Onslow County Extension Program, RN Access Program and all other programs defined as "Distance Education" by UNCW.

Graduate students will receive an email notification when the article is available for download from your ILL account. When a loan is received, an email notification message is sent immediately and the item will be delivered to your academic department. 

Faculty members will receive an email notification when the article is available for download from your ILL account.When a loan is received, an email notification message is sent immediately and the item will be delivered to your department within 24 hours of receipt of the notification message.

For instructions on how to use our microfilm and microfiche machines (located on the second floor in Government Documents) please refer to the How to use the Microfilm ScanPro 2000 and How to use the Minolta Microfilm Machine guides.

You can charge your iPhone, Android, iPad or other tablets at TAC, compliments of UNCW ITS:

  • Charging Kiosk: provides six secure lockers to store your device while it charges so you can go do other things
  • Charging Area: provides four charging stations so you can charge your mobile device while working on your laptop or studying.
Software on Computer Tealware Software*
  • Adobe
    • Digital Editions
    • Reader XI
  • Audacity 1.3 Beta (Unicode)
  • Desktop Gadget Gallery
  • Windows
    • DVD Maker
    • Fax and Scan
    • Media Center
    • Media Player
  • XPS Viewer
  • 7-Zip
  • Alice 2.2
  • Combined Community Codec Pack
    • Media Player Classic Home Cinema
  • GIMP 2
  • Gnumeric Spreadsheet
  • Google Earth
  • IBM SPSS Statistics 19
  • iTunes
  • Microsoft Office 2010
    • Access
    • Excel
    • InfoPath Designer
    • InfoPath Filter
    • OneNote
    • Outlook
    • PowerPoint
    • Publisher
    • SharePoint Workspace
    • Word
    • Picture Manager
  • Microsoft Silverlight
  • Notepad ++
  • QuickTime Player
  • Main Folder
    • Microsoft Excel Viewer
    • Microsoft PowerPoint Viewer
    • Microsoft Snap Viewer
    • Microsoft Word Viewer
    • Putty
    • Secure Shell SSH
    • WinSCP
    • JMP
    • SAS
    • SPSS
    • GrpReady
  • Computer Science Folder
    • Blue J
    • Eclipse
    • Jcreator
  • Math & Statistics Folder
    • Geometers
    • Maple 14
    • Maple 14
    • Classic Matlab 2010a
    • Matlab 2010b
    • R
  • Microsoft Office 2007 Folder
    • Access
    • Excel
    • Infopath
    • Outlook
    • PowerPoint
    • Publisher
    • Word
  • Microsoft Office 2010 Folder
    • Access
    • Excel
    • Outlook
    • PowerPoint
    • Word

 

*NOTE: There are additional applications installed on TealWare that are not displayed on this list. These applications are dependent upon licensing specific to the area by which they were purchased.

Logon with your UNCW email username (without the @uncw.edu) and email password.

Yes. Just select “seahawkguest” from your wireless connections on your laptop.

UNCW Students, Faculty and Staff need a laptop computer running Windows 95/98/ME/2000/XP/Vista/7 with an Ethernet interface, either "wireless" Ethernet or "wired" Ethernet.

"Wired" Ethernet requires a cable that connects your laptop to a wall jack. Currently three types of Ethernet connections are available for the laptop:

  1. A built-in Ethernet interface (offered in many models such as the Dell). If you are in the market for a laptop this is probably your best option.
  2. A PCMCIA card (credit card size) that is installed into a slot on your laptop.
  3. A USB Ethernet interface.

"Wireless" Ethernet does not require a cable.

How to connect to the wireless network

  • Five guest computer stations are located on the first floor of the library.
  • Guests must register for a free account at the Circulation Desk.
  • The session time limit on these computers is one hour, and guests are limited to a total of two hours daily.
  • Guests can reserve a computer station using the reservation computer located in the guest computer area.
  • These computers have internet access and MS Word, PowerPoint, Excel and Access software. There is no other software available on these computers.

Guest computer users can save materials either by emailing to your personal email account (ex. Yahoo, Gmail...) or by saving to a CD ROM or a flash drive (you will need to bring your own).  Guests computers are not equipped with floppy or zip drives and do not allow downloading software.
 

Internet Explorer - Click on: Tools/Internet Options. Click “Delete Cookies.” Click “Delete Files,” include off-line files. Click OK. Close the options box.
 
FireFox - Click on: Tools/Options/Privacy. Click “Clear Cookies.” Click “Clear Cache.” Close the options box.

 

  • E-mail will be set up for new students 5 business days after registration.
  • Your student e-mail address is your initials followed by four randomly generated numbers.
  • To find your e-mail address, go to UNCW SeaPort at http://seaport.uncw.edu and follow the steps listed under the log in boxes.
  • This and more IT info for students at http://uncw.edu/itsd/living/

 

UNCW students, staff and faculty can check out headphones for 6 hours at TAC, located at the back of Randall Library on the first floor.

Headphones for guests are secured to the guest computers; available for use when using the computers.

Go to the TAC located on the first floor of Randall Library. 

 The following equipment is available to check out at TAC on the first floor of Randall Library:

  • Laptop computers (Dell and Apple) – 6-hour checkout for students
  • Headphones – 6-hour checkout for students / faculty / staff

*eReaders are available at the Circulation Desk for a 14-day checkout only by UNCW students, staff, and faculty.

To access these resources from off-campus, start at the library website and use the links provided on our Articles & Databases page, or in our Library Catalog.

  • When you select a licensed resource from our website, you will be prompted to log in.
  • To log in, please enter:
    • Your campus username (email address without the @xxxx.edu)
    • Your campus (email) password
    • Click the button for UNC Wilmington
  • Once logged in, you will be automatically transferred to the resource you selected.
  • Photocopiers are located on the first floor of the library in the Learning Commons.
  • There is one coin operated copier near the Circulation Desk.
  • All other copiers require a UNCW One Card or guest card. They can be found in the Learning Commons.
  • Copying charges are .15 per page (coin copier), .10 per page (guest card) and .08 when the UNCW One Card is used.
  • You may deposit money to your card in the library at the Value Transfer Station.  UNCW patrons can add money to their UNCW One Card online: https://uncwonecard.blackboard.com and can use iPrint money for photocopying.
  • Microform copiers are located on the second floor near Government Documents.
  • High-volume copying (as opposed to smaller printing needs) may also be done the iPrint Business Center, located in the back of Randall (near TAC), for $.05 per page.
  • You can make color photocopies using the iPrint copiers on the first floor of the library. Two copiers are located in the Learning Commons.
  • These copiers require a UNCW One Card, but guests can make color copies using the guest copier/printer with their guest printing card.
  • Copying charges for a color photocopy is .40 per page for UNCW One Card users, and .50 per page for guests.
  • You may deposit money to your card at the library at the Value Transfer Station. UNCW patrons can also add money to their UNCW One Card online: https://uncwonecard-sp.blackboard.com/eAccounts/AnonymousHome.aspx
  • Color copying is available at the iPrint Business Center, in the back of Randall (near TAC), for .24 per page.

You can add money to your Seahawk Buck account on your OneCard at the "Value Transfer Station" machine near Circulation in the library or online at uncwonecard.blackboard.com. During business hours, Auxiliary Services can also add accept money to be added to your account.

 

Copying charges are $.10 per page at the coin copier and $.15 when the guest card is used.  UNCW students can use their iPrint money to make copies for $.08 per page.
 

  • Guests must purchase a copy/print card for $1.00 at the value transfer station near the Circulation Desk.  
  • Guests must also add money to the card before using the Guest iPrint station.
  • Printing costs are $.15 per page (b&w), $.50 per page (color) 
  • The print station is located next to the guest computer area.
  • Instructions on printing are available at each guest workstation.
  • Color printing is available from all iPrint stations. You may choose to print in color from any of the library’s computers, including those for guests. 
  • When sending the print job, select the COLOR print driver (the default is the B&W driver).
  • Pick up your print job
  • Color copies cost .40 cents/page for Students, Staff & Faculty.
  • Guest printing costs are .50 cents/page for color.

 

To print a document from Blackboard, you must save the document to the desktop and then open it and print it from there. 

You can add money to your Seahawk Buck account on your OneCard at the "Value Transfer Station" machine near Circulation in the library or online at uncwonecard.blackboard.com. During business hours, Auxiliary Services can also add accept money to be added to your account.

 

Option A: You can purchase a guest print card for $1.00 (plus at least $1 deposit for printing) at the Value Transfer Station located on the first floor of the library (near the Circulation Desk). Print jobs must be sent to the guest printer.   Color prints are $.50, and b&w are $.15. The Guest printer only prints double-sided. In order to change this setting you must go into MS Word and select: print properties – binding – print type – single sided.
 
Option B: You can save your work to the Timmy drive.
 

Option C: Students, Faculty and Staff can check-out flash drives at TAC to save their work for later printing.

 
Option D: Email yourself the documents for later retrieval.
 
Option E: Print jobs remain in the iPrint queue for 24 hours. You can pick up job from any iPrint on campus once you have retrieved your UNCW ID card.
 
Option F: Go to the iPrint Business Center in the back of Randall (near TAC) where you can pay with cash, check, or Seahawk Bucks to print or copy.  Color prints are $.24, and b&w prints are $.05.

There are 13 iPrint stations located in Randall Library.  On the first floor there are 7 student iPrint stations located in the Learning Commons as well as 1 next to Port City Java Coffee Bar (all identified with an iPrint banner). There are 2 copiers which can be used with iPrint; they can also be found in the Learning Commons. There is also a guest iPrint station located near the guest computers. On the second floor, you can find an iPrint station outside of Special Collections and one in the Graduate Computer Lab. Please see the Randall Library floor maps for locations of these areas.

Printing for students:

Black and White = $.08 per page

Color = $.40 per page

Printing for guests:

Black and White = $.15 per page

Color = $.50 per page

There are 4 scanners in the Learning Commons, and additional scanners by the TAC, freely available for student, faculty, and staff use. These scanners are each connected to computers allowing you to save, print and edit your scans. View map of computers and equipment.

  • Fill out this form.
  • If you are putting a personal copy on reserve, bring the item(s) to the Circulation desk.
  • If you have questions or need assistance, please contact the Reserves office at 962.7692 or rlcirculation [at] uncw [dot] edu.

 The following equipment is available to check out at TAC on the first floor of Randall Library:

  • Laptop computers (Dell and Apple) – 6-hour checkout for students
  • Headphones – 6-hour checkout for students / faculty / staff

*eReaders are available at the Circulation Desk for a 14-day checkout only by UNCW students, staff, and faculty.

To access these resources from off-campus, start at the library website and use the links provided on our Articles & Databases page, or in our Library Catalog.

  • When you select a licensed resource from our website, you will be prompted to log in.
  • To log in, please enter:
    • Your campus username (email address without the @xxxx.edu)
    • Your campus (email) password
    • Click the button for UNC Wilmington
  • Once logged in, you will be automatically transferred to the resource you selected.

Visit this webpage to fill out a form to schedule a session, and get more information about our services.

Please visit the Liaison Librarian directory page to find your librarian.

 

  • Contact UNCW Facility Reservations, (910) 962-3011
  • Bookings will appear on the Library Calendar and the UNCW Events Calendar (search for "library" to see a better listing of auditorium availability)
  • For more information, see the Auditorium policy statement.

Retired faculty, staff, and trustees of UNCW may borrow materials from the collections upon presentation of a valid UNCW identification card.

  1. Visit the UNCW One Card Office in the Warwick Center to get a new retiree ID card made.
  2. Bring the new One Card to the Library’s Circulation Desk and request library access as a retiree.  A staff member will set up a new account in our library system and that will enable your library access.

After you complete the steps above, you can log into the library:

  1. Visit the Library’s homepage at library.uncw.edu and select My Library Account.
  2. Under “Other Registered Borrower” section on the right, enter your last name, UNIV ID number (from your new OneCard) and your PIN on the right hand and click the Submit button.  If you have not set up a PIN, follow the link to do so.
  3. Upon successful registration, your Library Record should appear.  You may then navigate back to library.uncw.edu to search resources or renew items checked out.

Suggest a Purchase: Use this form to suggest a book, video, sound recording or other material that the Randall Library might purchase.

  • UNCW faculty, staff and and students are eligible to request materials not owned by Randall Library through Interlibrary Loan (ILL).
  • First time users will enter their name, address, and other personal information into the system only once, at the time of their first request.  Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
  • Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
  • Users can check the status of your request(s) through their Interlibrary Loan account.

If you are a UNCW Student, Staff or Faculty, you login to your Library Account by entering:

  • Your campus username (UNCW email address without the @uncw.edu)
  • Your campus email password
  • Click the button for UNC Wilmington

Problems:

  • All reserve materials are listed in Blackboard Learn on your course page.
  • Books, DVDs and other media on reserve can be located by searching the Library’s catalog or by following the link on your course page in Blackboard Learn.
  • Logon to Blackboard Learn and access your course page.  If you run into issues or have questions, please contact the TAC at 962-HELP (4357) or tac@uncw.edu.
  • Locate the title of the item that you need to access
    • If the item is a PDF, open the item and read, save or print
    • If the item is a link to the Library catalog, clink on the link, note the call number and request the item by call number at the circulation desk
    • If the item is a link to an article in a Library database, follow the link to the PDF, open the item to read, save or print  (If off campus, you may be prompted to log in with your username and password).
  • Books, DVDs and other physical items on course reserves are kept behind the Circulation Desk. Just bring the call number and your UNCW OneCard to the desk and ask for the item.
  • Be sure to return the course reserves item(s) to the Circulation Desk when finished.
  • Contact your instructor so they can follow up with the Library or the Office of eLearning.
  • Fill out this form.
  • If you are putting a personal copy on reserve, bring the item(s) to the Circulation desk.
  • If you have questions or need assistance, please contact the Reserves office at 962.7692 or rlcirculation [at] uncw [dot] edu.

Randall Library generally does not purchase textbooks for UNCW classes but the library does have some textbooks.  In order to determine if your textbook is available in the Library, follow the steps on this page: Find your textbook.

Go here for help with searching for articles.  You can also learn more about finding articles with this tutorial video.

Search the library catalog for the *journal title* (not the article title). This will tell you if the library subscribes to the journal in print or online.
 
 
If we do not subscribe to the journal you will see a title browse list, with the text “your entry __________ would be here”. You can place an Interlibrary Loan request for articles in journals we do not subscribe to.
 
If we do subscribe to the journal it may come in several different formats: microfiche, microfilm, current periodicals, bound periodicals and full-text online.

Graduate students, faculty and staff may check out current and bound periodicals for 2 days. All other users must use the periodicals in the library (photocopiers are available).

Bound Periodicals are located on the first floor. See the map.

Current Periodicals are located on the first floor, next to Port City Java. See the map.

Go here to get help with searching for books and other print resources through the library catalog.  The catalog is a searchable list of everything that the library owns, except for articles.

For help finding the item you want, go to "Where do I find books, DVDs, and other materials in Randall Library?"

First, search for books, DVDs or CDs in the catalog.  (For help with the catalog, go to how to search the catalog.  If you need an article, go to the section on finding articles.) Note the location, call number, and status of the book or other item you want.  If the item's status says it's available, you can check it out.  If the status has a date listed under it, the item is currently checked out. 

To find an item that is available, think of the location as the "neighborhood" where the item is and the call number is its "address" in that neighborhood.  For example, the book: 

Children and Television: Fifty Years of Research

is located in the General Collection (neighborhood) and it's call number is HQ784.T4 C512 2007.  The call number is like its address (shelf HQ784) in the General Collection neighborhood.

You can click on the link under the "location" of each item to see a map of that location in the library.  In this case, the General Collection map shows that it is on the 2nd floor of the library.

Finding the location of a searched item.

Books might be in the General Collection, Reference Collection, Featured New Books, or Government Documents collections.  Media materials are located in the DVD, VHS or CD collections.  For maps of the library to help locate these locations, click here

Randall Library generally does not purchase textbooks for UNCW classes but the library does have some textbooks.  In order to determine if your textbook is available in the Library, follow the steps on this page: Find your textbook.

To look for books in libraries worldwide use WorldCat (search WorldCat) and request them using Interlibrary Loan (more information).  Books requested using Interlibrary Loan may take 1-3 weeks to arrive at UNCW.

 

Place a request for that item.  Search the library catalog for the item you want, click on the title of the item, then click the "Request" button at the top of the display: 

Placing a request for an item that is not available.
Complete the login form, click "Submit," and the message displays that your request was successful.  Please see our holds FAQ for pick-up information.

Reference materials should be used in the library; however, faculty and staff may borrow some items for a negotiated period (please check with the reference librarian on duty).

  • Undergraduate students = 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
  • Graduate students = until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for graduate students. Books from the featured new books collection circulate for 21 days for graduate students.
  • UNCW Faculty, Staff, & Trustees =  until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for UNCW faculty, staff, and trustees. Books from the featured new books collection circulate for 21 days for UNCW faculty, staff, and trustees.
  • All others = 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
  • DVDs, VHS tapes, CDs, and Audiobooks check out for 7 days for all users.
  • eReaders can be checked-out for 14 days, but only by UNCW students, staff, and faculty.

 

  • The Fledgling is available in a number of places, including the Reference collection (1951-1987), General Collection (1958-1987), and other copies available in Special Collections and Archives. 
  • The UNCW Catalogue is available at various locations including: at the Circulation Desk, in the reference collection, Government Documents, and Archives. 
  • You can search the library catalog using the "Title" tab and search for "University of North Carolina at Wilmington catalogue". 
  • You can search the library catalog using the "Title" tab and search for "Fledgling".

There are plenty of film scripts that are part of the general collection, and to find these do a subject search in the library catalog for “Motion picture plays.” This will bring up items in the General Collection and Special Collections.

The Honors Papers can be searched in the catalog with the Subject Heading “Honors Paper.” Visit this page for a search box. For the most part, they are shelved together in the call number starting: LD3971.7 H6 on the wall outside the Honors College (2nd floor of Randall). Some earlier papers are only available in the University Archives.
 

Yes, a collection of juvenile literature is located on the second floor. These books are identified by the location "UNCW Juvenille" in the Library catalog (click here to view a map). The Juvenile Collection is shelved by these categories:

  • E Easy (Picture) books: Arranged alphabetically by author's last name.
  • B Biography: Arranged by the last name of the person the book is about.
  • Fic Juvenile Fiction: Arranged alphabetically by author's last name.
  • J Non-fiction: Arranged by Dewey Decimal Classification (Learn more about the Dewey Decimal System)

 

For more information about finding children’s literature, visit this research guide.

The library catalog shows a status for each item indicating whether or not it is available for checkout:

Determining the status of a searched item. 
These are the status messages you may see, and their meanings: 

STATUS
MEANING
AVAILABLE
Item is available for checkout.
DUE "09-29-11"
Item is checked out and due back on the indicated date.
IN PROCESS
Item is being processed and will be available soon.
LIB USE ONLY
Item is for library use only and cannot be checked out except to faculty or graduate students for short periods with librarian approval (except Special Collections books which do not circulate).
ON HOLDSHELF
Item has been placed on hold by a patron and is ready for pick up at the Circulation Desk.
NOT AVAILABLE Item is temporarily not available due to special circumstances.
DAMAGED
Item is not available – it is damaged and is being evaluated for replacement.
MISSING
Item is not available – it has been reported missing and is being searched for by library staff.
BILLED
Item is not available – it was not returned and the patron has been billed for the replacement cost.
LOST
Item is not available - it has been officially reported as lost and is being evaluated for replacement.
LOST & XFERRED
Item is not available – it was not returned and the patron's bill has been sent to the Business Office.
LOST AND PAID
Item is not available – it was not returned and has been paid for by the patron.

 

There are also messages you may see elsewhere before an item has been cataloged:

Messages appearing about a searched item.

These are the messages you may see, and their meanings:

MESSAGE
MEANING
1 copy ordered for UNCW on 08-02-2010.
The library has ordered the item but it has not yet arrived.
1 copy being processed for UNCW.
The item is being cataloged and processed and will be available soon.

If you have any questions about status messages you see in the library catalog please do not hesitate to ask! Call the Learning Commons Help Desk at 910-962-3760 or the Circulation Desk at 910-962-3272 or email us at libref [at] uncw [dot] edu or use the Chat link on the library homepage!

A UNCW thesis or dissertation is submitted as an electronic document, then the Dean of the Graduate School must review, approve, and sign it.  Once the Grad School has aproved and accepted all of the theses and dissertations submitted in a semester, they provide the electronic copies to the library.  The library will then add these electronic theses and dissertations (ETDs) to their web server, and catalog each thesis and dissertation.  The entire process from submission to cataloging can take several months to complete, and the steps are necessary to ensure that the theses are available and accessible to the research community.  If you have a specific question about the status of a thesis, contact Gary Moore at mooreg [at] uncw [dot] edu.

Yes, the library prints and retains at least one printed copy of each student thesis and dissertation accepted by the Graduate School.  For theses accepted between 1982 and 2008, Randall Library has a printed copy in the General Collection, which can be checked out, and a second printed copy in Archives.  Starting in 2008, complete electronic copies of theses (ETDs) were required by the Graduate school, so all theses submitted after that are available electronically through the library catalog.  Randall Library continues to produce a printed copy of each thesis published after 2008 to be retained in Archives.

Please visit our Find Videos & DVDs page to search for videos and DVDs.

For information about locating video recordings, visit  "Where do I find DVDs and other types of videos in Randall Library?"

Please visit our Find Music & Audiobooks page to search for music and audiobooks.

For information about locating CDs, visit "Where do I find CDs in Randall Library?"

Music CDs are located on the 2nd floor of the library (view map) and audiobook cds are located on the 1st floor of the library (view map).

To find a specific CD, note the location, call number, and status. Click on the location link to see a map of that location.

Location of music cds in Randall.

 

Place a request for that item.  Search the library catalog for the item you want, click on the title of the item, then click the "Request" button at the top of the display: 

Placing a request for an item that is not available.
Complete the login form, click "Submit," and the message displays that your request was successful.  Please see our holds FAQ for pick-up information.

 Go here to get help with finding audiobooks.

 
The best way to search for them is by searching the library catalog using the subject tab…
Then search: Sound Recordings for English Speakers ______(list language here).
 

DVDs are located on the first floor of the library (view map) and VHS tapes are located on the 2nd floor (view map).

To find a specific video, note the location, call number, and status. Click on the location link to see a map of that location.

Location of video in UNCW catalog

 

We have four (4) media viewing rooms located on the second floor that are available for students, faculty, and staff. These rooms are equipped as follows:

  • Rm. 2031 – Region free DVD player
  • Rm. 2033 – DVD/VHS combination, audio cassette player
  • Rm. 2034 – Blu-ray/DVD combination
  • Rm. 2035 – DVD/VHS combination

To use the rooms, ask at the Circulation Desk for a key.

View this map for room locations.

 

The library catalog shows a status for each item indicating whether or not it is available for checkout:

Determining the status of a searched item. 
These are the status messages you may see, and their meanings: 

STATUS
MEANING
AVAILABLE
Item is available for checkout.
DUE "09-29-11"
Item is checked out and due back on the indicated date.
IN PROCESS
Item is being processed and will be available soon.
LIB USE ONLY
Item is for library use only and cannot be checked out except to faculty or graduate students for short periods with librarian approval (except Special Collections books which do not circulate).
ON HOLDSHELF
Item has been placed on hold by a patron and is ready for pick up at the Circulation Desk.
NOT AVAILABLE Item is temporarily not available due to special circumstances.
DAMAGED
Item is not available – it is damaged and is being evaluated for replacement.
MISSING
Item is not available – it has been reported missing and is being searched for by library staff.
BILLED
Item is not available – it was not returned and the patron has been billed for the replacement cost.
LOST
Item is not available - it has been officially reported as lost and is being evaluated for replacement.
LOST & XFERRED
Item is not available – it was not returned and the patron's bill has been sent to the Business Office.
LOST AND PAID
Item is not available – it was not returned and has been paid for by the patron.

 

There are also messages you may see elsewhere before an item has been cataloged:

Messages appearing about a searched item.

These are the messages you may see, and their meanings:

MESSAGE
MEANING
1 copy ordered for UNCW on 08-02-2010.
The library has ordered the item but it has not yet arrived.
1 copy being processed for UNCW.
The item is being cataloged and processed and will be available soon.

If you have any questions about status messages you see in the library catalog please do not hesitate to ask! Call the Learning Commons Help Desk at 910-962-3760 or the Circulation Desk at 910-962-3272 or email us at libref [at] uncw [dot] edu or use the Chat link on the library homepage!

  • UNCW students, staff and faculty can use our free Interlibrary Loan (ILL) service to request items not owned by Randall Library.
  • Log on to Interlibrary Loan Page to create a request.
  • If you have not used Interlibrary Loan before, click on First Time Users and follow the instructions.

Suggest a Purchase: Use this form to suggest a book, video, sound recording or other material that the Randall Library might purchase.

  • UNCW faculty, staff and and students are eligible to request materials not owned by Randall Library through Interlibrary Loan (ILL).
  • First time users will enter their name, address, and other personal information into the system only once, at the time of their first request.  Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
  • Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
  • Users can check the status of your request(s) through their Interlibrary Loan account.

Your Interlibrary Loan username and password are the same as your UNCW username and password. If you have forgotten either of those, visit this page.

  • You may request a renewal unless the white band on the item states "No Renewals."
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and click the renew button. 
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

Evidence shows that if we purchase, instead of borrow, items requested through Interlibrary Loan, those items will end up being used by our students, staff and faculty.  This process is just one component of collection development and it assists the Library in building an accessible and useful collection, one that meets the needs of a variety of users.

General Delivery Time for a purchase request: 10 days to 2 weeks from date the request was sent and marked "Awaiting Acquisition purchase" (the item is ordered from a rapid delivery vendor, when it is received by the library, it’s rush cataloged and brought to Circulation for notification to customer).

Most books, DVDs, Music CDs. Dissertations/Theses and articles from journals or magazines. Other libraries do not usually loan copies of their textbooks so we do not ask to borrow those.

Submitted by Customer Request has been received and it’s in the processing queue.
Awaiting Copyright Clearance ILL staff checking to see if a copyright fee is required; if fee is
required it is paid by the library.
Awaiting Request in Processing Copyright clearance is completed and the request is waiting
for ILL staff to process.
Request Sent Request has been sent to potential lending libraries.
In Electronic Delivery processing Article received electronically and partially processed by staff for delivery to web.
Awaiting Customer Contact Article has arrived, been processed by staff and ready for delivery to web.
Awaiting Acquisition Purchase Request has been forwarded to Library Acquisitions for purchase, rather than borrowed through ILL
Delivered to web

Article has been posted and ready for customer to download;
to view articles, logon to ILL account, select “Electronically
Received Articles” from the menu and select the one wanted.

Checked out to Customer Item received, customer notified, and ready for pick up at
Circulation desk.
Request Finished Request was successfully processed and completed.
Awaiting Renewal Processing Customer has requested a renewal and ILL staff is waiting for the lending library’s response.
Canceled by Customer

Customer canceled request.

Canceled by Staff

Staff canceled the request; reason for cancellation can be
viewed in ILL account under “View/Resubmit canceled
Requests."

 

Undergraduate students will receive an email notification and instructions when the item is available for download from your ILL account. When a paper copy of the loan is received, an email notification message is sent immediately and the item will be available for pickup at the Circulation Desk in Randall Library.

Distance Education students should set your status to "Distance Education" on your User Information settings. An email notification is sent when an article is available for download from your ILL account. Loans will be mailed to the home address listed in your User Information settings. Distance Education students are those enrolled in the Onslow County Extension Program, RN Access Program and all other programs defined as "Distance Education" by UNCW.

Graduate students will receive an email notification when the article is available for download from your ILL account. When a loan is received, an email notification message is sent immediately and the item will be delivered to your academic department. 

Faculty members will receive an email notification when the article is available for download from your ILL account.When a loan is received, an email notification message is sent immediately and the item will be delivered to your department within 24 hours of receipt of the notification message.

The library catalog shows a status for each item indicating whether or not it is available for checkout:

Determining the status of a searched item. 
These are the status messages you may see, and their meanings: 

STATUS
MEANING
AVAILABLE
Item is available for checkout.
DUE "09-29-11"
Item is checked out and due back on the indicated date.
IN PROCESS
Item is being processed and will be available soon.
LIB USE ONLY
Item is for library use only and cannot be checked out except to faculty or graduate students for short periods with librarian approval (except Special Collections books which do not circulate).
ON HOLDSHELF
Item has been placed on hold by a patron and is ready for pick up at the Circulation Desk.
NOT AVAILABLE Item is temporarily not available due to special circumstances.
DAMAGED
Item is not available – it is damaged and is being evaluated for replacement.
MISSING
Item is not available – it has been reported missing and is being searched for by library staff.
BILLED
Item is not available – it was not returned and the patron has been billed for the replacement cost.
LOST
Item is not available - it has been officially reported as lost and is being evaluated for replacement.
LOST & XFERRED
Item is not available – it was not returned and the patron's bill has been sent to the Business Office.
LOST AND PAID
Item is not available – it was not returned and has been paid for by the patron.

 

There are also messages you may see elsewhere before an item has been cataloged:

Messages appearing about a searched item.

These are the messages you may see, and their meanings:

MESSAGE
MEANING
1 copy ordered for UNCW on 08-02-2010.
The library has ordered the item but it has not yet arrived.
1 copy being processed for UNCW.
The item is being cataloged and processed and will be available soon.

If you have any questions about status messages you see in the library catalog please do not hesitate to ask! Call the Learning Commons Help Desk at 910-962-3760 or the Circulation Desk at 910-962-3272 or email us at libref [at] uncw [dot] edu or use the Chat link on the library homepage!

Yes, visit this page for library maps and help locating specific areas in the library.

Bound Periodicals are located on the first floor. See the map.

Current Periodicals are located on the first floor, next to Port City Java. See the map.

The General Collection is on the second floor of the library. See the map.

  • All reserve materials are listed in Blackboard Learn on your course page.
  • Books, DVDs and other media on reserve can be located by searching the Library’s catalog or by following the link on your course page in Blackboard Learn.

 
Records with the Location UNCW A/V Phonodiscs are located in the Technical Services area, on shelves beside the Conference Room. Any staff member can access this collection and pull records for students to check out.
 
Cataloged Special Collections records have the location UNCW Special-Sound and a LC Call Number. Most of the records in Special Collections are not in the catalog and are in the Popular Music on Vinyl (LP, 78’s, & 45’s) database.  They will have a call number that reads Shelf No or Album ID. Students wanting one of these categories can come to Special Collections and we will get the record.  
 

The paper version of the BD-119 was last printed 2008-2009 and is available for students, staff and faculty to check out. It is on 2 hour reserve at the Circulation Desk, listed under the course name "Faculty Staff."

For more recent salary information, The Charlotte Observer maintains a current searchable database.

  • Logon to Blackboard Learn and access your course page.  If you run into issues or have questions, please contact the TAC at 962-HELP (4357) or tac@uncw.edu.
  • Locate the title of the item that you need to access
    • If the item is a PDF, open the item and read, save or print
    • If the item is a link to the Library catalog, clink on the link, note the call number and request the item by call number at the circulation desk
    • If the item is a link to an article in a Library database, follow the link to the PDF, open the item to read, save or print  (If off campus, you may be prompted to log in with your username and password).

To access these resources from off-campus, start at the library website and use the links provided on our Articles & Databases page, or in our Library Catalog.

  • When you select a licensed resource from our website, you will be prompted to log in.
  • To log in, please enter:
    • Your campus username (email address without the @xxxx.edu)
    • Your campus (email) password
    • Click the button for UNC Wilmington
  • Once logged in, you will be automatically transferred to the resource you selected.

Gifts to Randall Library benefit the entire University by helping us provide excellent services and materials to the UNCW community.

  • Monetary donations (including memorials) are gratefully accepted for enhancing the delivery of library services.
  • You can give online through UNCW Advancement (Select "Library" for the Gift Designation)

Additional information is available at http://library.uncw.edu/about/giving_library

The library welcomes gifts of books, DVDs, manuscripts, and other materials (and monetary donations, too, of course!)  Please contact June Spencer Francis at 910-962-4286 or spencerj [at] uncw [dot] edu

Additional information is available at http://library.uncw.edu/about/giving_library

From the Library Hours calendar, you can select TAC to view their open hours. Equipment checkout is available anytime TAC is open. Hours may vary during finals.

 

Typical semester hours are:

Mon-Thurs 7am-12am
Fri  7am-3pm
Sat 12pm-6pm
Sun  4pm-12am

 

Visit Campus Dining - Port City Java  for more information, and for exceptions to the above hours.

Typical academic year hours are:
Sunday: Open at Noon
Mon - Thurs: Open 24 Hours*
Friday: Close at 6 p.m.
Saturday: Noon - 6 p.m.

Hours vary during the summer and when classes are not in session.

To check the hours for a specific day, for holiday hours and other exceptions, see the library hours calendar.

*Access between 10 p.m. and 7 a.m. is RESTRICTED to UNCW Students, Faculty and Staff ONLY.  A valid UNCW One Card ID is required.

 

 

  1. Go to the library website and click on “USING THE LIBRARY” and then “Reserve Group Study Room.”
  2. Click on the date that you need (from the drop-down list that reads "view a different day")
  3. Click on the “Tech Enhanced Collab Space” tab
  4. Click on the time slot that you want to reserve
  5. Fill out the form that follows. You can expect a reminder e-mail within 24 hours of your scheduled reservation.

View Map to locate the Tech Enhanced Collaboration Space (TECS), Room 1045.

You can add money to your Seahawk Buck account on your OneCard at the "Value Transfer Station" machine near Circulation in the library or online at uncwonecard.blackboard.com. During business hours, Auxiliary Services can also add accept money to be added to your account.

 

Software on Computer Tealware Software*
  • Adobe
    • Digital Editions
    • Reader XI
  • Audacity 1.3 Beta (Unicode)
  • Desktop Gadget Gallery
  • Windows
    • DVD Maker
    • Fax and Scan
    • Media Center
    • Media Player
  • XPS Viewer
  • 7-Zip
  • Alice 2.2
  • Combined Community Codec Pack
    • Media Player Classic Home Cinema
  • GIMP 2
  • Gnumeric Spreadsheet
  • Google Earth
  • IBM SPSS Statistics 19
  • iTunes
  • Microsoft Office 2010
    • Access
    • Excel
    • InfoPath Designer
    • InfoPath Filter
    • OneNote
    • Outlook
    • PowerPoint
    • Publisher
    • SharePoint Workspace
    • Word
    • Picture Manager
  • Microsoft Silverlight
  • Notepad ++
  • QuickTime Player
  • Main Folder
    • Microsoft Excel Viewer
    • Microsoft PowerPoint Viewer
    • Microsoft Snap Viewer
    • Microsoft Word Viewer
    • Putty
    • Secure Shell SSH
    • WinSCP
    • JMP
    • SAS
    • SPSS
    • GrpReady
  • Computer Science Folder
    • Blue J
    • Eclipse
    • Jcreator
  • Math & Statistics Folder
    • Geometers
    • Maple 14
    • Maple 14
    • Classic Matlab 2010a
    • Matlab 2010b
    • R
  • Microsoft Office 2007 Folder
    • Access
    • Excel
    • Infopath
    • Outlook
    • PowerPoint
    • Publisher
    • Word
  • Microsoft Office 2010 Folder
    • Access
    • Excel
    • Outlook
    • PowerPoint
    • Word

 

*NOTE: There are additional applications installed on TealWare that are not displayed on this list. These applications are dependent upon licensing specific to the area by which they were purchased.

Logon with your UNCW email username (without the @uncw.edu) and email password.

From the Library Hours calendar, you can select TAC to view their open hours. Equipment checkout is available anytime TAC is open. Hours may vary during finals.

 

  • You can make color photocopies using the iPrint copiers on the first floor of the library. Two copiers are located in the Learning Commons.
  • These copiers require a UNCW One Card, but guests can make color copies using the guest copier/printer with their guest printing card.
  • Copying charges for a color photocopy is .40 per page for UNCW One Card users, and .50 per page for guests.
  • You may deposit money to your card at the library at the Value Transfer Station. UNCW patrons can also add money to their UNCW One Card online: https://uncwonecard-sp.blackboard.com/eAccounts/AnonymousHome.aspx
  • Color copying is available at the iPrint Business Center, in the back of Randall (near TAC), for .24 per page.

Copying charges are $.10 per page at the coin copier and $.15 when the guest card is used.  UNCW students can use their iPrint money to make copies for $.08 per page.
 

Printing for students:

Black and White = $.08 per page

Color = $.40 per page

Printing for guests:

Black and White = $.15 per page

Color = $.50 per page

Go to the TAC located on the first floor of Randall Library. 

  • Color printing is available from all iPrint stations. You may choose to print in color from any of the library’s computers, including those for guests. 
  • When sending the print job, select the COLOR print driver (the default is the B&W driver).
  • Pick up your print job
  • Color copies cost .40 cents/page for Students, Staff & Faculty.
  • Guest printing costs are .50 cents/page for color.

 

To print a document from Blackboard, you must save the document to the desktop and then open it and print it from there. 

Option A: You can purchase a guest print card for $1.00 (plus at least $1 deposit for printing) at the Value Transfer Station located on the first floor of the library (near the Circulation Desk). Print jobs must be sent to the guest printer.   Color prints are $.50, and b&w are $.15. The Guest printer only prints double-sided. In order to change this setting you must go into MS Word and select: print properties – binding – print type – single sided.
 
Option B: You can save your work to the Timmy drive.
 

Option C: Students, Faculty and Staff can check-out flash drives at TAC to save their work for later printing.

 
Option D: Email yourself the documents for later retrieval.
 
Option E: Print jobs remain in the iPrint queue for 24 hours. You can pick up job from any iPrint on campus once you have retrieved your UNCW ID card.
 
Option F: Go to the iPrint Business Center in the back of Randall (near TAC) where you can pay with cash, check, or Seahawk Bucks to print or copy.  Color prints are $.24, and b&w prints are $.05.

Yes. Just select “seahawkguest” from your wireless connections on your laptop.

  • Guests must purchase a copy/print card for $1.00 at the value transfer station near the Circulation Desk.  
  • Guests must also add money to the card before using the Guest iPrint station.
  • Printing costs are $.15 per page (b&w), $.50 per page (color) 
  • The print station is located next to the guest computer area.
  • Instructions on printing are available at each guest workstation.
  • Five guest computer stations are located on the first floor of the library.
  • Guests must register for a free account at the Circulation Desk.
  • The session time limit on these computers is one hour, and guests are limited to a total of two hours daily.
  • Guests can reserve a computer station using the reservation computer located in the guest computer area.
  • These computers have internet access and MS Word, PowerPoint, Excel and Access software. There is no other software available on these computers.

 The following equipment is available to check out at TAC on the first floor of Randall Library:

  • Laptop computers (Dell and Apple) – 6-hour checkout for students
  • Headphones – 6-hour checkout for students / faculty / staff

*eReaders are available at the Circulation Desk for a 14-day checkout only by UNCW students, staff, and faculty.

Typical academic year hours are:
Sunday: Open at Noon
Mon - Thurs: Open 24 Hours*
Friday: Close at 6 p.m.
Saturday: Noon - 6 p.m.

Hours vary during the summer and when classes are not in session.

To check the hours for a specific day, for holiday hours and other exceptions, see the library hours calendar.

*Access between 10 p.m. and 7 a.m. is RESTRICTED to UNCW Students, Faculty and Staff ONLY.  A valid UNCW One Card ID is required.

 

 

  • Photocopiers are located on the first floor of the library in the Learning Commons.
  • There is one coin operated copier near the Circulation Desk.
  • All other copiers require a UNCW One Card or guest card. They can be found in the Learning Commons.
  • Copying charges are .15 per page (coin copier), .10 per page (guest card) and .08 when the UNCW One Card is used.
  • You may deposit money to your card in the library at the Value Transfer Station.  UNCW patrons can add money to their UNCW One Card online: https://uncwonecard.blackboard.com and can use iPrint money for photocopying.
  • Microform copiers are located on the second floor near Government Documents.
  • High-volume copying (as opposed to smaller printing needs) may also be done the iPrint Business Center, located in the back of Randall (near TAC), for $.05 per page.

Internet Explorer - Click on: Tools/Internet Options. Click “Delete Cookies.” Click “Delete Files,” include off-line files. Click OK. Close the options box.
 
FireFox - Click on: Tools/Options/Privacy. Click “Clear Cookies.” Click “Clear Cache.” Close the options box.

UNCW Students, Faculty and Staff need a laptop computer running Windows 95/98/ME/2000/XP/Vista/7 with an Ethernet interface, either "wireless" Ethernet or "wired" Ethernet.

"Wired" Ethernet requires a cable that connects your laptop to a wall jack. Currently three types of Ethernet connections are available for the laptop:

  1. A built-in Ethernet interface (offered in many models such as the Dell). If you are in the market for a laptop this is probably your best option.
  2. A PCMCIA card (credit card size) that is installed into a slot on your laptop.
  3. A USB Ethernet interface.

"Wireless" Ethernet does not require a cable.

How to connect to the wireless network

UNCW students, staff and faculty can check out headphones for 6 hours at TAC, located at the back of Randall Library on the first floor.

Headphones for guests are secured to the guest computers; available for use when using the computers.

Unaffiliated borrowers may check out materials by purchasing a NC Adult Resident Borrower's Card or North Carolina Community College student card.  More information can be found in the given links.  You may also call us at 962.3270.

As a student in the UNC system, you are eligible for a free Cooperative Borrower's card as long as you are in good standing with your home university's library.  Please see our policy page for further details and requirements.

Yes, Randall Library is a public facility and welcomes high school students to use its information resources in the building. View our High School Students policy for more information.

In order to use your borrowing privileges, you need to present a valid form of identification at check-out such as the University OneCard for faculty, staff, or students, a borrower's card for non-UNCW users, or a state-issued picture identification card (e.g., a driver's license).

Click here for more information on borrowing policies, including how to get a borrower's card.

  • Five guest computer stations are located on the first floor of the library.
  • Guests must register for a free account at the Circulation Desk.
  • The session time limit on these computers is one hour, and guests are limited to a total of two hours daily.
  • Guests can reserve a computer station using the reservation computer located in the guest computer area.
  • These computers have internet access and MS Word, PowerPoint, Excel and Access software. There is no other software available on these computers.
  • Guests must purchase a copy/print card for $1.00 at the value transfer station near the Circulation Desk.  
  • Guests must also add money to the card before using the Guest iPrint station.
  • Printing costs are $.15 per page (b&w), $.50 per page (color) 
  • The print station is located next to the guest computer area.
  • Instructions on printing are available at each guest workstation.

Yes. Just select “seahawkguest” from your wireless connections on your laptop.

Guest computer users can save materials either by emailing to your personal email account (ex. Yahoo, Gmail...) or by saving to a CD ROM or a flash drive (you will need to bring your own).  Guests computers are not equipped with floppy or zip drives and do not allow downloading software.
 

Copying charges are $.10 per page at the coin copier and $.15 when the guest card is used.  UNCW students can use their iPrint money to make copies for $.08 per page.
 

  • Color printing is available from all iPrint stations. You may choose to print in color from any of the library’s computers, including those for guests. 
  • When sending the print job, select the COLOR print driver (the default is the B&W driver).
  • Pick up your print job
  • Color copies cost .40 cents/page for Students, Staff & Faculty.
  • Guest printing costs are .50 cents/page for color.

 

  • If you are not a UNCW student, faculty or staff member, you can use the Visitor's Lot (Lot M) located off Riegal Road and Price Drive (near the intramural fields). 
  • There are also a few metered spaces in the lot on the north side of the library (Lot D) off Randall Drive. 
  • More information on parking can be found at http://uncw.edu/parking/visitors.htm
  • Photocopiers are located on the first floor of the library in the Learning Commons.
  • There is one coin operated copier near the Circulation Desk.
  • All other copiers require a UNCW One Card or guest card. They can be found in the Learning Commons.
  • Copying charges are .15 per page (coin copier), .10 per page (guest card) and .08 when the UNCW One Card is used.
  • You may deposit money to your card in the library at the Value Transfer Station.  UNCW patrons can add money to their UNCW One Card online: https://uncwonecard.blackboard.com and can use iPrint money for photocopying.
  • Microform copiers are located on the second floor near Government Documents.
  • High-volume copying (as opposed to smaller printing needs) may also be done the iPrint Business Center, located in the back of Randall (near TAC), for $.05 per page.

You can find driving directions, campus maps, parking information and a detailed Google map on this page: http://library.uncw.edu/directions

Typical academic year hours are:
Sunday: Open at Noon
Mon - Thurs: Open 24 Hours*
Friday: Close at 6 p.m.
Saturday: Noon - 6 p.m.

Hours vary during the summer and when classes are not in session.

To check the hours for a specific day, for holiday hours and other exceptions, see the library hours calendar.

*Access between 10 p.m. and 7 a.m. is RESTRICTED to UNCW Students, Faculty and Staff ONLY.  A valid UNCW One Card ID is required.

 

 

If you have a NC Resident's or other type of non-UNCW Borrower's Card, you login to your Library Account by entering:

  • Your last or first name:
  • Your ID (barcode from your Card)
  • Your Library PIN

What if I have forgotten my Library PIN?
How do I create my library PIN?

If you have a Borrower's Card, but are not a current UNCW student, staff or faculty, you will need a Library PIN to  renew materials online that you have checked out. To create your PIN:
  1. Access the PIN Login screen
  2. Enter your first or last name
  3. Enter your  ID (the barcode on your Borrower's Card)
  4. Enter a library PIN up to 30 letters, numbers, or both. Do not use symbols.
  5. If this is the first time you have set a PIN the next screen will ask you to enter the PIN twice.
  6. Your PIN is now set.
  7. If you have any difficulty, please contact the Learning Commons Help Desk at 962-3760.
  • Visit this page to request a PIN reset.
  • An email will be sent to your email address with a link that will allow you to choose a new library PIN.
  • Your Library PIN will allow you to View your Library Account and renew items.

Lost & found is located at the Circulation desk.

  • Photocopiers are located on the first floor of the library in the Learning Commons.
  • There is one coin operated copier near the Circulation Desk.
  • All other copiers require a UNCW One Card or guest card. They can be found in the Learning Commons.
  • Copying charges are .15 per page (coin copier), .10 per page (guest card) and .08 when the UNCW One Card is used.
  • You may deposit money to your card in the library at the Value Transfer Station.  UNCW patrons can add money to their UNCW One Card online: https://uncwonecard.blackboard.com and can use iPrint money for photocopying.
  • Microform copiers are located on the second floor near Government Documents.
  • High-volume copying (as opposed to smaller printing needs) may also be done the iPrint Business Center, located in the back of Randall (near TAC), for $.05 per page.

A courtesy phone is available in the lobby of the library.

A fax can be sent and received at the iPrint Business center on the first floor of Randall Library, or at the Seahawk Mail post office in Fisher University Union.

  • When you get an email from the library stating that your material is ready for pick up, visit the Circulation Desk and tell staff you are picking up your hold. 
  • If you are a faculty or staff member, you may request that your held items be mailed to your campus address by contacting the circulation staff at 962-3272.
  • Books, DVDs and other physical items on course reserves are kept behind the Circulation Desk. Just bring the call number and your UNCW OneCard to the desk and ask for the item.
  • Be sure to return the course reserves item(s) to the Circulation Desk when finished.
  • Items ordered through our Interlibrary Loan (ILL) service are held at the Circulation desk for pick-up. 
  • If you are a UNCW faculty/staff member or graduate student, your ILL items can be mailed or delivered to your academic department by selecting the delivery method "Mail to Address" in your ILL account. 
  • If you are a distance learning student taking online classes at UNCW, your ILL items can be mailed to your out-of-town address.
  • Please view our Interlibrary Loan page for more information.
  • Most items checked out from Randall Library, including Interlibrary Loan items, may be returned to the Circulation desk when the library is open or deposited in one of our two item return stations when the library is closed. 
  • We have one item return box by Parking Lot D (directly beside the library) and an item return slot in the wall to the left of the library's main entrance. 
  • Items with very limited check-out periods, such as course reserve materials, and fragile or temperature-sensitive items should be returned directly to the Circulation desk whenever possible. 
  • You do not need to present ID when returning items.

 

UNCW students, staff and faculty can check out headphones for 6 hours at TAC, located at the back of Randall Library on the first floor.

Headphones for guests are secured to the guest computers; available for use when using the computers.

  • Group study rooms are available for groups of two or more on the second floors of the library.
  • They can be reserved online via our Group Study Room Reservations calendar.
  • The rooms may be reserved and used by currently enrolled students, staff and faculty of UNCW.
  • Reservations are for a maximum of two hours a day per group, and no more than 2 reservations per group per week.
  • Reservations can be made up to 2 weeks in advance.
  • View our Group Study Room Use and Reservation Policies page for more information.
  • Groups can only set up tables outside in the plaza area (beyond the front steps). To reserve a table to set-up outside the library, contact Campus Life at clreservations [at] uncw [dot] edu, 962-4150
  • The Vestibule area inside the library must be kept clear of obstructions for safe entrance & exit from the building. No solicitation and no groups are allowed to set up tables in this space.

 

Bound Periodicals are located on the first floor. See the map.

Current Periodicals are located on the first floor, next to Port City Java. See the map.

  1. Go to the library website and click on “USING THE LIBRARY” and then “Reserve Group Study Room.”
  2. Click on the date that you need (from the drop-down list that reads "view a different day")
  3. Click on the “Tech Enhanced Collab Space” tab
  4. Click on the time slot that you want to reserve
  5. Fill out the form that follows. You can expect a reminder e-mail within 24 hours of your scheduled reservation.

View Map to locate the Tech Enhanced Collaboration Space (TECS), Room 1045.

We have four (4) media viewing rooms located on the second floor that are available for students, faculty, and staff. These rooms are equipped as follows:

  • Rm. 2031 – Region free DVD player
  • Rm. 2033 – DVD/VHS combination, audio cassette player
  • Rm. 2034 – Blu-ray/DVD combination
  • Rm. 2035 – DVD/VHS combination

To use the rooms, ask at the Circulation Desk for a key.

View this map for room locations.

 

The second floor of Randall Library has been designated a Quiet Zone.  The library's Noise and Cell Phone policy and Patron Behavior are enforced in the Quiet Zone.  Patrons in this space are asked to keep noise to a minimum or relocate to a group study room or the library's first floor.

  • Group Study Rooms are available for groups of two or more on the second floor of the library.
  • They are available for reservations by UNCW students, staff, and faculty for up to 2 hours a day.
  • Please read our Group Study Room Use Policies for more information.
  • To reserve a room, visit our Group Study Rooms reservation calendar. Click on the desired time/day in the calendar. You will be asked to login.

Yes, visit this page for library maps and help locating specific areas in the library.

  • Please fill out our "Suggest a Purchase" form.
  • You will be asked for the author, title, publisher, date, and where you saw this item mentioned.
  • You will receive an email confirmation of your purchase suggestion.
  • If you want the item put on hold for you when it is available, you can select that option in the form. You will receive an email when the item is ready to pick-up.

 

  • Group Study Rooms are available for groups of two or more on the second floor of the library.
  • They are available for reservations by UNCW students, staff, and faculty for up to 2 hours a day.
  • Please read our Group Study Room Use Policies for more information.
  • To reserve a room, visit our Group Study Rooms reservation calendar. Click on the desired time/day in the calendar. You will be asked to login.
  • The library has very limited space availability for meetings and other space requests.
  • Please see our policy regarding Facility Use in the Library.
  • Please contact Christopher Rhodes, Facility and Events Coordinator, at rhodesc [at] uncw [dot] edu or 910-962-7474 to see if we can accommodate your needs.
  • For more information about whom to contact about reserving rooms on campus, visit the Campus Reservation System (CRS) webpage.
  • To request exhibit space, please fill out this form
  • The Programming and Exhibits Committee will respond to your request within a week of receiving your submitted form.

  • Please submit your request as early as possible. Our exhibit spaces are usually reserved 6-12 months in advance.

  • Please fill out this form and choose the appropriate category.
  • We'll get back to you as soon as possible during normal business hours.
  • We frequently get complaints about noise in the library.  Sometimes they relate to the coffee bar, or to staff providing service at the desks, but most often they relate to library users being noisy in the study areas.  We try to provide appropriate environments for a variety of types of learning, including dialog or group study as well as individual reading and contemplation.  We have designated the second floor of the library is a noise free zone. 
  • Cell phones are especially annoying to many people.  We don't forbid their use, but ask that you turn the volume on vibrate and use the phone only in areas that are designated for some noise. Please see our Noise and Cell Phone Policy
  • What can you do if there is noise in a "noise-free" zone?  You can ask the person to be quiet.  If you are not comfortable with that, or they don't respond favorably to your request, please tell a staff member and we will go "shush" them. 

 

  • Contact UNCW Facility Reservations, (910) 962-3011
  • Bookings will appear on the Library Calendar and the UNCW Events Calendar (search for "library" to see a better listing of auditorium availability)
  • For more information, see the Auditorium policy statement.
  • Groups can only set up tables outside in the plaza area (beyond the front steps). To reserve a table to set-up outside the library, contact Campus Life at clreservations [at] uncw [dot] edu, 962-4150
  • The Vestibule area inside the library must be kept clear of obstructions for safe entrance & exit from the building. No solicitation and no groups are allowed to set up tables in this space.

 

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