Randall Library Home

Library FAQ - Borrowing, Renewing & Fines

Have a borrowing question?

Email us at rlcirculation@uncw.edu or Contact Us (choose "Your library record" from the options). We'll get back to you as soon as possible.

Click on the categories below to get answers to Frequently Asked Questions about Borrowing, Renewing & Fines.

In order to use your borrowing privileges, you need to present a valid form of identification at check-out such as the University OneCard for faculty, staff, or students, a borrower's card for non-UNCW users, or a state-issued picture identification card (e.g., a driver's license).

Click here for more information on borrowing policies, including how to get a borrower's card.

For students, faculty, and staff at UNCW, there is no limit to the number of books you can check out from the General Collection.  Featured new books, DVDs, VHS tapes and CDs have a limit of 7 items checked out at one time, in any combination (for example, 4 DVDs and 3 CDs).

Non-university borrowers may check out a total of 4 items from any part of the library's collection.  The only exception to this is Government Documents; all users may check out an unlimited number of materials from Government Documents.

  • Undergraduate students = 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
  • Graduate students = until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for graduate students. Books from the featured new books collection circulate for 21 days for graduate students.
  • UNCW Faculty, Staff, & Trustees =  until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for UNCW faculty, staff, and trustees. Books from the featured new books collection circulate for 21 days for UNCW faculty, staff, and trustees.
  • All others = 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
  • DVDs, VHS tapes, CDs, and Audiobooks check out for 7 days for all users.
  • eReaders can be checked-out for 14 days, but only by UNCW students, staff, and faculty.

 

Unaffiliated borrowers may check out materials by purchasing a NC Adult Resident Borrower's Card or North Carolina Community College student card.  More information can be found in the given links.  You may also call us at 962.3270.

Retired faculty, staff, and trustees of UNCW may borrow materials from the collections upon presentation of a valid UNCW identification card.

  1. Visit the UNCW One Card Office in the Warwick Center to get a new retiree ID card made.
  2. Bring the new One Card to the Library’s Circulation Desk and request library access as a retiree.  A staff member will set up a new account in our library system and that will enable your library access.

After you complete the steps above, you can log into the library:

  1. Visit the Library’s homepage at library.uncw.edu and select My Library Account.
  2. Under “Other Registered Borrower” section on the right, enter your last name, UNIV ID number (from your new OneCard) and your PIN on the right hand and click the Submit button.  If you have not set up a PIN, follow the link to do so.
  3. Upon successful registration, your Library Record should appear.  You may then navigate back to library.uncw.edu to search resources or renew items checked out.

As a student in the UNC system, you are eligible for a free Cooperative Borrower's card as long as you are in good standing with your home university's library.  Please see our policy page for further details and requirements.

Place a request for that item.  Search the library catalog for the item you want, click on the title of the item, then click the "Request" button at the top of the display: 

Placing a request for an item that is not available.
Complete the login form, click "Submit," and the message displays that your request was successful.  Please see our holds FAQ for pick-up information.

  • When you get an email from the library stating that your material is ready for pick up, visit the Circulation Desk and tell staff you are picking up your hold. 
  • If you are a faculty or staff member, you may request that your held items be mailed to your campus address by contacting the circulation staff at 962-3272.
  • Items ordered through our Interlibrary Loan (ILL) service are held at the Circulation desk for pick-up. 
  • If you are a UNCW faculty/staff member or graduate student, your ILL items can be mailed or delivered to your academic department by selecting the delivery method "Mail to Address" in your ILL account. 
  • If you are a distance learning student taking online classes at UNCW, your ILL items can be mailed to your out-of-town address.
  • Please view our Interlibrary Loan page for more information.

 The following equipment is available to check out at TAC on the first floor of Randall Library:

  • Laptop computers (Dell and Apple) – 4-hour checkout for students
  • Headphones – 4-hour checkout for students / faculty / staff

*eReaders are available at the Circulation Desk for a 14-day checkout only by UNCW students, staff, and faculty.

Reference materials should be used in the library; however, faculty and staff may borrow some items for a negotiated period (please check with the reference librarian on duty).

Graduate students, faculty and staff may check out current and bound periodicals for 2 days. All other users must use the periodicals in the library (photocopiers are available).

  • Most items checked out from Randall Library, including Interlibrary Loan items, may be returned to the Circulation desk when the library is open or deposited in one of our two item return stations when the library is closed. 
  • We have one item return box by Parking Lot D (directly beside the library) and an item return slot in the wall to the left of the library's main entrance. 
  • Items with very limited check-out periods, such as course reserve materials, and fragile or temperature-sensitive items should be returned directly to the Circulation desk whenever possible. 
  • You do not need to present ID when returning items.

 

Yes, Randall Library is a public facility and welcomes high school students to use its information resources in the building. View our High School Students policy for more information.

  • Yes, take your UNCW OneCard to the Circulation desk in the main library at one of the other UNC system libraries.
  • Let the staff know that you want to borrow materials through the "UNC Direct Borrowing agreement."
  • Show your UNCW OneCard and be prepared to log in to your UNCW account in order to show that you are in good standing.
  • If the library does not honor your UNCW OneCard, ask the staff member to call Randall Library Circulation at 910.962.3272 so your status can be verified.
  • The borrowing policies of that library will apply to any items checked out to you.
  • Books, DVDs and other physical items on course reserves are kept behind the Circulation Desk. Just bring the call number and your UNCW OneCard to the desk and ask for the item.
  • Be sure to return the course reserves item(s) to the Circulation Desk when finished.

If you are a UNCW Student, Staff or Faculty, you login to your Library Account by entering:

  • Your campus username (UNCW email address without the @uncw.edu)
  • Your campus email password
  • Click the button for UNC Wilmington

Problems:

If you have a Borrower's Card, but are not a current UNCW student, staff or faculty, you will need a Library PIN to  renew materials online that you have checked out. To create your PIN:
  1. Access the PIN Login screen
  2. Enter your first or last name
  3. Enter your  ID (the barcode on your Borrower's Card)
  4. Enter a library PIN up to 30 letters, numbers, or both. Do not use symbols.
  5. If this is the first time you have set a PIN the next screen will ask you to enter the PIN twice.
  6. Your PIN is now set.
  7. If you have any difficulty, please contact the Learning Commons Help Desk at 962-3760.
  • eReaders are available for checkout to current UNCW students, faculty, and staff with a valid UNCW OneCard.
  • You can go to the Circulation Desk and ask for a eReader. Click here to check Nook and Kindle availability.
  • Checkout Period is 2 weeks (14 days) with no renewals and no holds.
  • Learn more about eReaders

There are three ways to renew library items:

  1. Log on to your library record, check the items to renew, click renew; or
  2. Call the Circulation desk @ 910.962.3272; or
  3. Contact us via chat or email.

You may renew items online that you have checked out as long as no one else has placed a hold on the item, and you have not reached your maximum renewals for that kind of item.  To renew online, visit Your Library Record and login.

How to login if you are a UNCW Student, Staff or Faculty
How to login if you have a Borrower's Card

Once logged into your library record, you will be able to renew your items using either the "renew all" or "renew selected" buttons.  If you have difficulty logging into your library record, please contact Circulation.

  • Undergraduate students may renew books from the General  and Juvenile Collections until the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire. 
  • Graduate students may renew books from the General Collection up to twice (allowing a continuous checkout period of three semesters) unless the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire.  Books from the Juvenile Collection may be renewed as per the rules for undergraduate students.
  • Faculty and staff members may renew books from the General and Juvenile Collections until the book is requested by another user or the faculty/staff member's library privileges expire. 
  • North Carolina Resident Borrowers may renew books from the General and Juvenile Collections until the book is requested by another user or their library privileges expire.  Resident Borrowers may not renew overdue material.

DVDs, VHS tapes, audiobooks, and CDs may only be renewed up to twice by all users.  Periodicals, reference books, and course reserve items are not eligible for renewal. 

 

  • You may request a renewal unless the white band on the item states "No Renewals."
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and click the renew button. 
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

If you are a UNCW Student, Staff or Faculty, you login to your Library Account by entering:

  • Your campus username (UNCW email address without the @uncw.edu)
  • Your campus email password
  • Click the button for UNC Wilmington

Problems:

If you have a NC Resident's or other type of non-UNCW Borrower's Card, you login to your Library Account by entering:

  • Your last or first name:
  • Your ID (barcode from your Card)
  • Your Library PIN

What if I have forgotten my Library PIN?
How do I create my library PIN?

  • If items are overdue for two weeks or more (five days for course reserves), the item's replacement cost and a $15 non-refundable billing fee per item will be assessed.
  • If an item is damaged or lost, repair or replacement costs will be assessed in addition to the $15 non-refundable billing fee.  Please note that water damage cannot be repaired, and must be replaced.
  • If an item has been billed, and then returned to the library, the replacement cost will be removed but you will still be responsible for the $15 non-refundable billing fee.
  • Yes, the library charges overdue fines for course reserves, headphones, equipment (e.g., videocameras, flash drives).
  • Typically, the fine amount is $1/hour per item, with a maximum of $10/day per item.
  • The fine amount for course reserves that check out for 24 hours or more is $5 per item, per day.
  • UNCW students, staff and faculty can use our free Interlibrary Loan (ILL) service to request items not owned by Randall Library.
  • Log on to Interlibrary Loan Page to create a request.
  • If you have not used Interlibrary Loan before, click on First Time Users and follow the instructions.
  • UNCW faculty, staff and and students are eligible to request materials not owned by Randall Library through Interlibrary Loan (ILL).
  • First time users will enter their name, address, and other personal information into the system only once, at the time of their first request.  Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
  • Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
  • Users can check the status of your request(s) through their Interlibrary Loan account.
  • You may request a renewal unless the white band on the item states "No Renewals."
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and click the renew button. 
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

As of March 2014 the University of North Carolina Coastal Library Consortium has been disbanded.

Submitted by Customer Request has been received and it’s in the processing queue.
Awaiting Copyright Clearance ILL staff checking to see if a copyright fee is required; if fee is
required it is paid by the library.
Awaiting Request in Processing Copyright clearance is completed and the request is waiting
for ILL staff to process.
Request Sent Request has been sent to potential lending libraries.
In Electronic Delivery processing Article received electronically and partially processed by staff for delivery to web.
Awaiting Customer Contact Article has arrived, been processed by staff and ready for delivery to web.
Awaiting Acquisition Purchase Request has been forwarded to Library Acquisitions for purchase, rather than borrowed through ILL
Delivered to web

Article has been posted and ready for customer to download;
to view articles, logon to ILL account, select “Electronically
Received Articles” from the menu and select the one wanted.

Checked out to Customer Item received, customer notified, and ready for pick up at
Circulation desk.
Request Finished Request was successfully processed and completed.
Awaiting Renewal Processing Customer has requested a renewal and ILL staff is waiting for the lending library’s response.
Canceled by Customer

Customer canceled request.

Canceled by Staff

Staff canceled the request; reason for cancellation can be
viewed in ILL account under “View/Resubmit canceled
Requests."

 

  • Yes, take your UNCW OneCard to the Circulation desk in the main library at one of the other UNC system libraries.
  • Let the staff know that you want to borrow materials through the "UNC Direct Borrowing agreement."
  • Show your UNCW OneCard and be prepared to log in to your UNCW account in order to show that you are in good standing.
  • If the library does not honor your UNCW OneCard, ask the staff member to call Randall Library Circulation at 910.962.3272 so your status can be verified.
  • The borrowing policies of that library will apply to any items checked out to you.

Undergraduate students will receive an email notification and instructions when the item is available for download from your ILL account. When a paper copy of the loan is received, an email notification message is sent immediately and the item will be available for pickup at the Circulation Desk in Randall Library.

Distance Education students should set your status to "Distance Education" on your User Information settings. An email notification is sent when an article is available for download from your ILL account. Loans will be mailed to the home address listed in your User Information settings. Distance Education students are those enrolled in the Onslow County Extension Program, RN Access Program and all other programs defined as "Distance Education" by UNCW.

Graduate students will receive an email notification when the article is available for download from your ILL account. When a loan is received, an email notification message is sent immediately and the item will be delivered to your academic department. 

Faculty members will receive an email notification when the article is available for download from your ILL account.When a loan is received, an email notification message is sent immediately and the item will be delivered to your department within 24 hours of receipt of the notification message.

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