Randall Library Home

Have a borrowing question?

Email us at rlcirculation@uncw.edu or Contact Us (choose "Your library record" from the options). We'll get back to you as soon as possible.

Click on the categories below to get answers to Frequently Asked Questions about Borrowing, Renewing & Fines.

In order to use your borrowing privileges, you need to present a valid form of identification at check-out such as the University OneCard for faculty, staff, or students, a borrower's card for visitors, or a state-issued picture identification card (e.g., a driver's license).

Click here for more information on borrowing policies, including how to get a borrower's card.

For students, faculty, and staff at UNCW, there is no limit to the number of books you can check out from the General Collection.  Featured new books, DVDs, VHS tapes and CDs have a limit of 7 items checked out at one time, in any combination (for example, 4 DVDs and 3 CDs).

Non-university borrowers may check out a total of 4 items from any part of the library's collection.  The only exception to this is Government Documents; all users may check out an unlimited number of materials from Government Documents.

Category: 
  • Undergraduate students = 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
  • Graduate students = until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for graduate students. Books from the featured new books collection circulate for 21 days for graduate students.
  • UNCW Faculty, Staff, & Trustees =  until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for UNCW faculty, staff, and trustees. Books from the featured new books collection circulate for 21 days for UNCW faculty, staff, and trustees.
  • All others = 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
  • DVDs, VHS tapes, CDs, and Audiobooks check out for 7 days for all users.
  • eReaders can be checked-out for 14 days, but only by UNCW students, staff, and faculty.

 

Unaffiliated borrowers may check out materials by purchasing a NC Adult Resident Borrower's Card or North Carolina Community College student card.  More information can be found in the given links.  You may also call us at 962.3270.

Retired faculty, staff, and trustees of UNCW may borrow materials from the collections upon presentation of a valid UNCW identification card.

  1. Visit the UNCW One Card Office in the Warwick Center to get a new retiree ID card made.
  2. Bring the new One Card to the Library’s Circulation Desk and request library access as a retiree.  A staff member will set up a new account in our library system and that will enable your library access.

As a student in the UNC system, you are eligible for a free Cooperative Borrower's card as long as you are in good standing with your home university's library.  Please see our policy page for further details and requirements.

Place a request for that item.  Search the library catalog for the item you want, click on the title of the item, then click the "Request" button at the top of the display: 

Placing a request for an item that is not available.
Complete the login form, click "Submit," and the message displays that your request was successful.  Please see our holds FAQ for pick-up information.

  • When you get an email from the library stating that your material is ready for pick up, visit the Circulation Desk and tell staff you are picking up your hold. 
  • If you are a faculty or staff member, you may request that your held items be mailed to your campus address by contacting the circulation staff at 962-3272.

 The following equipment is available to check out at TAC on the first floor of Randall Library:

  • Laptop computers (Dell and Apple) – 6-hour checkout for students
  • Headphones – 6-hour checkout for students / faculty / staff

Reference materials should be used in the library; however, faculty and staff may borrow some items for a negotiated period (please check with the reference librarian on duty).

Graduate students, faculty and staff may check out current and bound periodicals for 2 days. All other users must use the periodicals in the library (photocopiers are available).

  • Most items checked out from Randall Library, including Interlibrary Loan items, may be returned to the Circulation desk when the library is open or deposited in one of our two item return stations when the library is closed. 
  • We have one item return box by Parking Lot D (directly beside the library) and an item return slot in the wall to the left of the library's main entrance. 
  • Items with very limited check-out periods, such as course reserve materials, and fragile or temperature-sensitive items should be returned directly to the Circulation desk whenever possible. 
  • You do not need to present ID when returning items.

 

Yes, Randall Library is a public facility and welcomes high school students to use its information resources in the building. View our High School Students policy for more information.

  • Yes, take your UNCW OneCard to the Circulation desk in the main library at one of the other UNC system libraries.
  • Let the staff know that you want to borrow materials through the "UNC Direct Borrowing agreement."
  • Show your UNCW OneCard and be prepared to log in to your UNCW account in order to show that you are in good standing.
  • If the library does not honor your UNCW OneCard, ask the staff member to call Randall Library Circulation at 910.962.3272 so your status can be verified.
  • The borrowing policies of that library will apply to any items checked out to you.
  • Books, DVDs and other physical items on course reserves are kept behind the Circulation Desk. Just bring the call number and your UNCW OneCard to the desk and ask for the item.
  • Be sure to return the course reserves item(s) to the Circulation Desk when finished.

If you are a UNCW Student, Staff or Faculty, you login to your Library Account by entering:

  • Your campus username (UNCW email address without the @uncw.edu)
  • Your campus email password
  • Click the button for UNC Wilmington

Problems:

If you have a Borrower's Card, but are not a current UNCW student, staff or faculty, you will need a Library PIN to  renew materials online that you have checked out. To create your PIN:
  1. Access the PIN Login screen
  2. Enter your first or last name
  3. Enter your  ID (the barcode on your Borrower's Card)
  4. Enter a library PIN up to 30 letters, numbers, or both. Do not use symbols.
  5. If this is the first time you have set a PIN the next screen will ask you to enter the PIN twice.
  6. Your PIN is now set.
  7. If you have any difficulty, please contact the Research Help Desk at 962-3760.
  • eReaders are available for checkout to current UNCW students, faculty, and staff with a valid UNCW OneCard.
  • You can go to the Circulation Desk and ask for a eReader. Click here to check Nook and Kindle availability.
  • Checkout Period is 2 weeks (14 days) with no renewals and no holds.
  • Learn more about eReaders
Category: 

There are three ways to renew library items:

  1. Log on to your library record, check the items to renew, click renew; or
  2. Call the Circulation desk @ 910.962.3272; or
  3. Contact us via chat or email.
Category: 

You may renew items online that you have checked out as long as no one else has placed a hold on the item, and you have not reached your maximum renewals for that kind of item.  To renew online, visit Your Library Record and login.

How to login if you are a UNCW Student, Staff or Faculty
How to login if you have a Borrower's Card

Once logged into your library record, you will be able to renew your items using either the "renew all" or "renew selected" buttons.  If you have difficulty logging into your library record, please contact Circulation.

Category: 
  • Undergraduate students may renew books from the General  and Juvenile Collections until the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire. 
  • Graduate students may renew books from the General Collection up to twice (allowing a continuous checkout period of three semesters) unless the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire.  Books from the Juvenile Collection may be renewed as per the rules for undergraduate students.
  • Faculty and staff members may renew books from the General and Juvenile Collections until the book is requested by another user or the faculty/staff member's library privileges expire. 
  • North Carolina Resident Borrowers may renew books from the General and Juvenile Collections until the book is requested by another user or their library privileges expire.  Resident Borrowers may not renew overdue material.

DVDs, VHS tapes, audiobooks, and CDs may only be renewed up to twice by all users.  Periodicals, reference books, and course reserve items are not eligible for renewal. 

 

Category: 
  • You may request one renewal for an interlibrary loan item unless the lending library has disallowed renewals.  If no renewal is possible, it will be stated on the item's white band and in the item's record in your ILLiad account.
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and select "request renewal" in the upper right-hand corner of the screen. Your request will be forwarded to the lending library for consideration.
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

If you are a UNCW Student, Staff or Faculty, you login to your Library Account by entering:

  • Your campus username (UNCW email address without the @uncw.edu)
  • Your campus email password
  • Click the button for UNC Wilmington

Problems:

If you have a NC Resident's or other type of visitor Borrower's Card, you login to your Library Account by entering:

  • Your last or first name:
  • Your ID (barcode from your Card)
  • Your Library PIN

What if I have forgotten my Library PIN?
How do I create my library PIN?

  • If items are overdue for two weeks or more (five days for course reserves), the item's replacement cost and a $15 non-refundable billing fee per item will be assessed.
  • If an item is damaged or lost, repair or replacement costs will be assessed in addition to the $15 non-refundable billing fee.  Please note that water damage cannot be repaired, and must be replaced.
  • If an item has been billed, and then returned to the library, the replacement cost will be removed but you will still be responsible for the $15 non-refundable billing fee.
Category: 
  • Yes, the library charges overdue fines for course reserves, headphones, equipment (e.g., videocameras, flash drives).
  • Typically, the fine amount is $1/hour per item, with a maximum of $10/day per item.
  • The fine amount for course reserves that check out for 24 hours or more is $5 per item, per day.
Category: 
  • Current UNCW students, staff and faculty can use our Interlibrary Loan (ILL) service to borrow items not owned by Randall Library.
  • Log on to our Interlibrary Loan Page to create a request.
  • If you have not used Interlibrary Loan before, click on First Time Users and follow the instructions.
  • Current UNCW faculty, staff and students are eligible to borrow materials not owned by Randall Library through Interlibrary Loan (ILL).
  • First time users will enter their name, address, and other personal information into the system only once, at the time of their first request.  Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
  • Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
  • Users can check the status of request(s) through their Interlibrary Loan account.
  • You may request one renewal for an interlibrary loan item unless the lending library has disallowed renewals.  If no renewal is possible, it will be stated on the item's white band and in the item's record in your ILLiad account.
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and select "request renewal" in the upper right-hand corner of the screen. Your request will be forwarded to the lending library for consideration.
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

The due dates for interlibrary loan items are set by the lending library, and do not conform to Randall Library's checkout periods for items from our own collection.  The typical lending period for an ILL item is 4-6 weeks, although some libraries will grant more or less time depending on their institution's policies.  An item's due date will be printed on the paper strap attached to the item for customer reference.  

The lending library may issue a replacement invoice for any item they consider to be returned damaged.  Damage can include (but is not limited to) highlighting or pen marks, coffee stains and other water damage, and torn or detached pages.  Replacement invoices are the responsibility of the individual who borrowed the item and charges are added to the user’s library account.  Once these charges are paid, the item becomes the property of the user.

Overdue interlibrary loans damage our reputation with other libraries and inhibit our ability to successfully borrow materials for all faculty, staff, and students.  You will receive several warning notices before your borrowing privileges are suspended.  Borrowing privileges are reinstated once an overdue item is returned unless we have received a final replacement invoice for the item from our lender.  You will be notified via email when a final replacement invoice is pending.

Once the final invoice is issued, replacement charges and billing fees will be added to your library account and the item can no longer be returned.  At this point, ILL privileges may be suspended indefinitely. Unpaid charges are transferred to student accounts and can inhibit registration, graduation, and transcript requests.  Replacement charges issued by lending libraries typically far exceed the market cost of the item, and invoices are non-negotiable.

Library resource sharing staff abide by the statutes outlined in Title 17 of the U.S. Code, as well as the CONTU Guidelines which aid the interpretation of Sections 107 and 108 of the U.S. Copyright Act. This process may require the utilization of the Copyright Clearance Center and commercial document suppliers to obtain as much requested material as possible.

The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction.  One of these specific conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research."  If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "Fair Use," that user may be liable for copyright infrigement.  This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

The National Commission on New Technological Uses of Copyrighted Works (CONTU) has developed a set of guidelines to assist libraries in fulfilling their duties while adhering to copyright law. CONTU guidelines (or the "suggestion of five") permits the copying during a calendar year of no more than five articles from a single journal title, not owned by the library, dated within the past five years. This means that the Interlibrary Loan Department staff can order a total of only 5 articles from a single journal title dated within the past 5 years regardless of how many users request articles from the same journal title. For articles obtained in excess of this number, the Library must pay a fee to the Copyright Clearance Center or must purchase the articles from a commercial vendor.  Any costs exceeding $30.00USD per request are the responsibility of the user requesting the material.

The Library subsidizes a borrowing fee up to $30 per item.  This is sufficient to cover the total cost of most requests.  Additional costs are the non-negotiable responsibility of the user.  Borrowing charges may include both copyright charges and/or charges from the lending library.

Interlibrary loan requests can only be canceled between the time they are submitted and the time they are processed by ILL staff.  Once a request has been sent out to potential lending libraries (in status: Submitted to Lending Libraries), it cannot be canceled by the requestor.

Due to licensing terms, e-books cannot be borrowed or lent via interlibrary loan.  Any ILL request for an e-book will be processed as a request for a physical copy (unless Randall Library already owns the e-book, in which case a link to the item will be provided via e-mail).

Items requested through Interlibrary Loan may take anywhere from a few days to several weeks to arrive depending on the item's type and availability, and the shipping method used by the lending library.  Please plan for a waiting period of at least 4 business days for journal articles, and at least 7-14 business days for books.  Certain material types are less-often lent by libraries (including newly-published popular fiction and recreational media), so requests for these items may take longer to fill than for other items.

  • Please fill out our "Suggest a Purchase" form.
  • You will be asked for the author, title, publisher, date, and where you saw this item mentioned.
  • You will receive an email confirmation of your purchase suggestion.
  • If you want the item put on hold for you when it is available, you can select that option in the form. You will receive an email when the item is ready to pick-up.

 

Most books, DVDs, Music CDs. Dissertations/Theses and articles from journals or magazines. Course textbooks and other required course materials are not available to borrow though ILL.  These items can be purchased or rented from UNCW's Campus Bookstore.

Submitted to ILL Staff Request has been successfully submitted.
Awaiting Copyright Clearance ILL staff checking to see if a copyright fee is required; if fee is
required it is paid by the library up to our maximum of $30.00USD.
Information Needed from User A request for additional information has been emailed to the user.
Submitted to Lending Libraries Request has been sent to potential lending libraries.
Ready for Pickup Loan is available to check out from the Randall Library Circulation Desk.
Received by ILL Staff Article or loan has arrived and an email notification to the user is pending.
Selected for Library Purchase Request has been selected by Library Acquisitions to purchase for the collection.  The item will be rush ordered and placed on hold for the requestor when it arrives.
Available for Download

Article has been posted and ready for user to download; to view articles, logon to ILL account, select “Electronically Received Articles” from the menu and select the one wanted. Articles are deleted from the ILL server after 30 days.

Checked Out Loan has been picked up by or mailed to customer.
Request Completed or Expired Loan was successfully returned, or article has expired and been removed from the ILL server.
Awaiting Renewal Processing Customer has requested a renewal; ILL staff will contact the lending library for approval.
Link Emailed to User

The item was found in our electronic holdings or open-access online; a link to the item has been emailed to the user.

Request Cancelled

User or staff has canceled the request; reason for cancellation is included in email notification and available to view in user's ILL account (under "Cancelled Requests").

 

  • Yes, take your UNCW OneCard to the Circulation desk in the main library at one of the other UNC system libraries.
  • Let the staff know that you want to borrow materials through the "UNC Direct Borrowing agreement."
  • Show your UNCW OneCard and be prepared to log in to your UNCW account in order to show that you are in good standing.
  • If the library does not honor your UNCW OneCard, ask the staff member to call Randall Library Circulation at 910.962.3272 so your status can be verified.
  • The borrowing policies of that library will apply to any items checked out to you.

Undergraduate students will receive an email notification and instructions when an article is available for download from your ILL account. When a loan is received, an email notification message is sent when the item is available for pickup at the Circulation Desk in Randall Library.

Distance Education students should set your status to "Distance Education" on your User Information settings. An email notification is sent when an article is available for download from your ILL account. Loans will be mailed to the home address listed in your User Information settings. Distance Education students are those enrolled in the Onslow County Extension Program, RN Access Program and all other programs defined as "Distance Education" by UNCW.

Graduate students will receive an email notification when an article is available for download from your ILL account. When a loan is received, an email notification message is sent immediately and the item will either be delivered to your academic department via Intercampus Mail or held at the Circulation Desk for pickup, depending on the loan delivery preference selected in your User Information settings. 

Faculty members will receive an email notification when an article is available for download from your ILL account.  When a loan is received, an email notification is sent immediately and the item will either be delivered to your academic department via Intercampus Mail or held at the Circulation Desk for pickup, depending on the loan delivery preference selected in your User Information settings.