Library FAQ - Renewing

There are three ways to renew library items:

1. Log on to your library record, check the items to renew, click renew; or
2. Call the Circulation desk @ 910.962.3272; or
3. Contact us via chat or email.

You may renew items online that you have checked out as long as no one else has placed a hold on the item, and you have not reached your maximum renewals for that kind of item.  To renew online, visit Your Library Record and you will be prompted to:

• Enter your last or first name
• Enter your University ID Number (the number on your UNCW OneCard)
• Enter your Personal Identification Number (PIN).**

**If you do not have a Personal Identification Number (PIN), the system will prompt you to enter one. Enter the password you would like to use, up to 30 alpha-numeric characters but NO punctuation marks. You will then be prompted to enter the PIN two more times for verification. If you forget or receive an "Invalid Pin" message, click on the "Forgot Your PIN?" link under the Submit button.

Once logged into your library record, you will be able to renew your items using either the "renew all" or "renew selected" buttons.  If you have difficulty logging into your library record, please contact Customer Services/Circulation.

• Undergraduate students may renew books from the General, Juvenile, and Recreational Reading Collections until the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire. 
• Graduate students may renew books from the General Collection up to twice (allowing a continuous checkout period of three semesters) unless the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire.  Books from the Juvenile and Recreational Reading Collections may be renewed as per the rules for undergraduate students.
• Faculty and staff members may renew books from the General, Juvenile, and Recreational Reading Collections until the book is requested by another user or the faculty/staff member's library privileges expire. 
• North Carolina Resident Borrowers may renew books from the General, Juvenile, and Recreational Reading Collections until the book is requested by another user or their library privileges expire.  Resident Borrowers may not renew overdue material.

DVDs, VHS tapes, audiobooks, and CDs may only be renewed up to twice by all users.  Periodicals, reference books, and course reserve items are not eligible for renewal. 

• You may request a renewal unless the white band on the item states "No Renewals."
• To request a renewal, logon your ILLiad account, click on the transaction number of the item you want to renew, and click the renew button. 
• You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.