What do the Interlibrary Loan status messages mean?

Submitted by Customer	Request has been received and it’s in the processing queue.
Awaiting Copyright Clearance	ILL staff checking to see if a copyright fee is required; if fee is required it is paid by the library.
Awaiting Request in Processing	Copyright clearance is completed and the request is waiting for ILL staff to process.
Request Sent	Request has been sent to potential lending libraries.
In Electronic Delivery processing	Article received electronically and partially processed by staff for delivery to web.
Awaiting Customer Contact	Article has arrived, been processed by staff and ready for delivery to web.
Delivered to web	Article has been posted and ready for customer to download; to view articles, logon to ILL account, select “Electronically Received Articles” from the menu and select the one wanted.
Checked out to Customer	Item received, customer notified, and ready for pick up at Circulation desk.
Request Finished	Request was successfully processed and completed.
Awaiting Renewal Processing	Customer has requested a renewal and ILL staff is waiting for the lending library’s response.
Canceled by Customer	Customer canceled request.
Canceled by Staff	Staff canceled the request; reason for cancellation can be viewed in ILL account under “View/Resubmit canceled Requests."

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