Randall Library Home

Interlibrary Loan

ILL Lending Info

Libraries: Please visit our Interlibrary Lending service policy for more information about our ILL lending services.

First Time Users

You need to register to use Interlibrary Loan. After you enter your UNCW username and password and login, you will be asked to fill out a registration form.


When should I use Interlibrary Loan?

ILLIf you have carefully searched the Library Catalog for a book or journal, and we do not own it (or have online access to it), then you may place an ILL request for the item.

Interlibrary Loan FAQ's

  • UNCW students, staff and faculty can use our free Interlibrary Loan (ILL) service to request items not owned by Randall Library.
  • Log on to Interlibrary Loan Page to create a request.
  • If you have not used Interlibrary Loan before, click on First Time Users and follow the instructions.

Suggest a Purchase: Use this form to suggest a book, video, sound recording or other material that the Randall Library might purchase.

  • UNCW faculty, staff and and students are eligible to request materials not owned by Randall Library through Interlibrary Loan (ILL).
  • First time users will enter their name, address, and other personal information into the system only once, at the time of their first request.  Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
  • Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
  • Users can check the status of your request(s) through their Interlibrary Loan account.

Your Interlibrary Loan username and password are the same as your UNCW username and password. If you have forgotten either of those, visit this page.

  • You may request a renewal unless the white band on the item states "No Renewals."
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and click the renew button. 
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

Library resource sharing staff abide by the statutes outlined in Title 17 of the U.S. Code, as well as the CONTU Guidelines which aid the interpretation of Sections 107 and 108 of the U.S. Copyright Act. This process may require the utilization of the Copyright Clearance Center and commercial document suppliers to obtain as much requested material as possible.

The Library subsidizes a borrowing fee up to $30 per item.  Additional costs are the non-negotiable responsibility of the user as the Library is not budgeted to absorb these additional costs.  Borrowing charges may include both copyright charges and/or charges from the lending Library but users will only be billed for additional costs in excess of the $30 per item that the Library subsidizes.

Current students, faculty and staff.

Interlibrary loan requests can only be canceled between the time they are submitted and the time they are processed by ILL staff.  Once a request has been sent out to potential lending libraries (in status: request sent), it cannot be canceled by the requestor.

No, e-books cannot be borrowed or lent via interlibrary loan.  Any ILL request for an e-book will be processed as a request for a physical copy (unless Randall Library already owns the e-book, in which case a link to the item will be provided via e-mail).

Items requested through Interlibrary Loan may take anywhere from a few days to several weeks to arrive depending on the item's type and availability, and the shipping method used by the lending library.  Please plan for a waiting period of at least 4 business days for journal articles, and at least 7-14 business days for books.  Certain material types are less-often lent by libraries (including newly-published popular fiction, recreational media, and archival material), so requests for these items may take longer to fill than for other items.

Evidence shows that if we purchase, instead of borrow, items requested through Interlibrary Loan, those items will end up being used by our students, staff and faculty.  This process is just one component of collection development and it assists the Library in building an accessible and useful collection, one that meets the needs of a variety of users.

General Delivery Time for a purchase request: 10 days to 2 weeks from date the request was sent and marked "Awaiting Acquisition purchase" (the item is ordered from a rapid delivery vendor, when it is received by the library, it’s rush cataloged and brought to Circulation for notification to customer).

Most books, DVDs, Music CDs. Dissertations/Theses and articles from journals or magazines. Other libraries do not usually loan copies of their textbooks so we do not ask to borrow those.

Submitted by Customer Request has been received and it’s in the processing queue.
Awaiting Copyright Clearance ILL staff checking to see if a copyright fee is required; if fee is
required it is paid by the library.
Awaiting Request in Processing Copyright clearance is completed and the request is waiting
for ILL staff to process.
Request Sent Request has been sent to potential lending libraries.
In Electronic Delivery processing Article received electronically and partially processed by staff for delivery to web.
Awaiting Customer Contact Article has arrived, been processed by staff and ready for delivery to web.
Awaiting Acquisition Purchase Request has been forwarded to Library Acquisitions for purchase, rather than borrowed through ILL
Delivered to web

Article has been posted and ready for customer to download;
to view articles, logon to ILL account, select “Electronically
Received Articles” from the menu and select the one wanted.

Checked out to Customer Item received, customer notified, and ready for pick up at
Circulation desk.
Request Finished Request was successfully processed and completed.
Awaiting Renewal Processing Customer has requested a renewal and ILL staff is waiting for the lending library’s response.
Canceled by Customer

Customer canceled request.

Canceled by Staff

Staff canceled the request; reason for cancellation can be
viewed in ILL account under “View/Resubmit canceled


Undergraduate students will receive an email notification and instructions when the item is available for download from your ILL account. When a paper copy of the loan is received, an email notification message is sent immediately and the item will be available for pickup at the Circulation Desk in Randall Library.

Distance Education students should set your status to "Distance Education" on your User Information settings. An email notification is sent when an article is available for download from your ILL account. Loans will be mailed to the home address listed in your User Information settings. Distance Education students are those enrolled in the Onslow County Extension Program, RN Access Program and all other programs defined as "Distance Education" by UNCW.

Graduate students will receive an email notification when the article is available for download from your ILL account. When a loan is received, an email notification message is sent immediately and the item will be delivered to your academic department. 

Faculty members will receive an email notification when the article is available for download from your ILL account.When a loan is received, an email notification message is sent immediately and the item will be delivered to your department within 24 hours of receipt of the notification message.

Interlibrary Loan Contact Info

Phone: 910-962-7312 or 962-7005
Email: libraryill [at] uncw [dot] edu
Office: Randall Library Room 1023G
Office Hours: 8am-4pm Monday - Friday