Randall Library Home
NOT PUBLISHED

ILL Lending Info

Libraries: Please visit our Interlibrary Lending service policy for more information about our ILL lending services.

First Time Users

You need to register to use Interlibrary Loan. After you enter your UNCW username and password and login, you will be asked to fill out a registration form.

 

When should I use Interlibrary Loan?

ILLIf you have carefully searched the Library Catalog for a book or journal, and we do not own it (or have online access to it), then you may place an ILL request for the item.

Interlibrary Loan Contact Info

Phone: 910-962-7312 or 962-7005
Email: libraryill [at] uncw.edu
Office: Randall Library Room 1023G
Office Hours: 8am-4pm Monday - Friday

Frequently Asked Questions

  • Please fill out our "Suggest a Purchase" form.
  • You will be asked for the author, title, publisher, date, and where you saw this item mentioned.
  • You will receive an email confirmation of your purchase suggestion.
  • If you want the item put on hold for you when it is available, you can select that option in the form. You will receive an email when the item is ready to pick-up.

 

Undergraduate students will receive an email notification and instructions when an article is available for download from your ILL account. When a loan is received, an email notification message is sent when the item is available for pickup at the Circulation Desk in Randall Library.

Distance Education students should set your status to "Distance Education" on your User Information settings. An email notification is sent when an article is available for download from your ILL account. Loans will be mailed to the home address listed in your User Information settings. Distance Education students are those enrolled in the Onslow County Extension Program, RN Access Program and all other programs defined as "Distance Education" by UNCW.

Graduate students will receive an email notification when an article is available for download from your ILL account. When a loan is received, an email notification message is sent immediately and the item will either be delivered to your academic department via Intercampus Mail or held at the Circulation Desk for pickup, depending on the loan delivery preference selected in your User Information settings. 

Faculty members will receive an email notification when an article is available for download from your ILL account.  When a loan is received, an email notification is sent immediately and the item will either be delivered to your academic department via Intercampus Mail or held at the Circulation Desk for pickup, depending on the loan delivery preference selected in your User Information settings.

Submitted by Customer Request has been successfully submitted.
Awaiting Copyright Clearance ILL staff checking to see if a copyright fee is required; if fee is
required it is paid by the library up to our maximum of $30.00USD.
Awaiting Request in Processing Copyright clearance is completed and the request is waiting
for ILL staff to process.
Request Sent Request has been sent to potential lending libraries.
In Electronic Delivery processing Article received electronically and partially processed by staff for delivery to web.
Awaiting Customer Contact Article or loan has arrived and an email notification to the customer is pending.
Awaiting Acquisition Purchase Request has been forwarded to Library Acquisitions to consider for purchase.
Delivered to web

Article has been posted and ready for customer to download; to view articles, logon to ILL account, select “Electronically Received Articles” from the menu and select the one wanted. Articles are deleted from the ILL server after 30 days.

Checked out to Customer Loan has been picked up by or mailed to customer.
Request Finished Loan was successfully returned, or article has expired and been removed from the ILL server.
Awaiting Renewal Processing Customer has requested a renewal and ILL staff is waiting for the lending library’s response.
Canceled by Customer

Customer canceled request.

Canceled by Staff

Staff canceled the request; reason for cancellation can be
viewed in ILL account under “View/Resubmit canceled
Requests."

 

Most books, DVDs, Music CDs. Dissertations/Theses and articles from journals or magazines. Course textbooks are not available to borrow though ILL.

Evidence shows that if we purchase, instead of borrow, certain items requested through Interlibrary Loan, those items will end up being used by our students, staff and faculty.  This process is just one component of collection development and assists the Library in building an accessible and useful collection that meets the needs of a variety of users.  

General Delivery Time for a purchase request: 10 days to 2 weeks from date the request was approved for purchase (in ILLiad status: "Awaiting Acquisition purchase"). The item is ordered from a rapid delivery vendor; when it is received by the library, it is rush-cataloged and brought to Circulation for customer pickup.

Items requested through Interlibrary Loan may take anywhere from a few days to several weeks to arrive depending on the item's type and availability, and the shipping method used by the lending library.  Please plan for a waiting period of at least 4 business days for journal articles, and at least 7-14 business days for books.  Certain material types are less-often lent by libraries (including newly-published popular fiction, recreational media, and archival material), so requests for these items may take longer to fill than for other items.

Due to licensing terms, e-books cannot be borrowed or lent via interlibrary loan.  Any ILL request for an e-book will be processed as a request for a physical copy (unless Randall Library already owns the e-book, in which case a link to the item will be provided via e-mail).

Interlibrary loan requests can only be canceled between the time they are submitted and the time they are processed by ILL staff.  Once a request has been sent out to potential lending libraries (in status: request sent), it cannot be canceled by the requestor.

Current UNCW students, faculty and staff.

The Library subsidizes a borrowing fee up to $30 per item.  Additional costs are the non-negotiable responsibility of the user as the Library is not budgeted to absorb these additional costs.  Borrowing charges may include both copyright charges and/or charges from the lending Library but users will only be billed for additional costs in excess of the $30 per item that the Library subsidizes.

Library resource sharing staff abide by the statutes outlined in Title 17 of the U.S. Code, as well as the CONTU Guidelines which aid the interpretation of Sections 107 and 108 of the U.S. Copyright Act. This process may require the utilization of the Copyright Clearance Center and commercial document suppliers to obtain as much requested material as possible.

The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction.  One of these specific conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research."  If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "Fair Use," that user may be liable for copyright infrigement.  This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

The National Commission on New Technological Uses of Copyrighted Works (CONTU) has developed a set of guidelines to assist libraries in fulfilling their duties while adhering to copyright law. CONTU guidelines (or the "suggestion of five") permits the copying during a calendar year of no more than five articles from a single journal title, not owned by the library, dated within the past five years. This means that the Interlibrary Loan Department staff can order a total of only 5 articles from a single journal title dated within the past 5 years regardless of how many users request articles from the same journal title. For articles obtained in excess of this number, the Library must pay a fee to the Copyright Clearance Center or must purchase the articles from a commercial vendor.  Any costs exceeding $30.00USD per request are the responsibility of the user requesting the material.

Overdue interlibrary loans damage our reputation with other libraries and inhibit our ability to successfully borrow materials for all faculty, staff, and students.  You will receive several warning notices before your borrowing privileges are suspended.  Borrowing privileges are reinstated once an overdue item is returned unless we have received a final replacement invoice for the item from our lender.  You will be notified via email when a final replacement invoice is pending.

Once the final invoice is issued, replacement charges and billing fees will be added to your library account and the item can no longer be returned.  Unpaid charges are transferred to student accounts and can inhibit registration, graduation, and transcript requests.

The lending library may issue a replacement invoice for any item they consider to be returned damaged.  Damage can include (but is not limited to) highlighting or pen marks, coffee stains and other water damage, and torn or detached pages.  Replacement invoices are the responsibility of the individual who borrowed the item and charges are added to the user’s library account.  Once these charges are paid, the item becomes the property of the user.

The due dates for interlibrary loan items are set by the lending library, and do not conform to Randall Library's checkout periods for items from our own collection.  The typical lending period for an ILL item is 4-6 weeks, although some libraries will grant more or less time depending on their institution's policies.  An item's due date will be printed on the paper strap attached to the item for customer reference.  

To look for books in libraries worldwide use WorldCat (search WorldCat) and request them using Interlibrary Loan (more information).  Books requested using Interlibrary Loan may take 1-3 weeks to arrive at UNCW.

 

  • You may request a renewal unless the white band on the item states "No Renewals."
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and click the renew button. 
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

Your Interlibrary Loan username and password are the same as your UNCW username and password. If you have forgotten either of those, visit this page.

  • Current UNCW students, staff and faculty can use our Interlibrary Loan (ILL) service to borrow items not owned by Randall Library.
  • Log on to our Interlibrary Loan Page to create a request.
  • If you have not used Interlibrary Loan before, click on First Time Users and follow the instructions.