Interlibrary Loan

Interlibrary Loan Logon

First Time Users

You need to register to use Interlibrary Loan. After you enter your UNCW username and password and login, you will be asked to fill out a registration form.

Interlibrary Loan Contact Info

Phone: 910-962-7312 or 962-7005
Email: libraryill [at] uncw [dot] edu
Office: Randall Library Room 1015
Office Hours: 8am-4pm Monday - Friday

When should I use Interlibrary Loan?

If you have carefully searched the Library Catalog for a book or journal, and we do not own it (or have online access to it), then you may place an ILL request for the item.

Interlibrary Loan FAQ's

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How do I get a book, article, or other materials from another library?

UNCW students, staff and faculty can use our free Interlibrary Loan (ILL) service to request items not owned by Randall Library.
Log on to Interlibrary Loan Page to create a request.
If you have not used Interlibrary Loan before, click on First Time Users and follow the instructions.

How can I request that specific materials be ordered for the library?

Suggest a Purchase: Use this form to suggest a book, video, sound recording or other material that the Randall Library might purchase.

How do I use Interlibrary Loan?

UNCW faculty, staff and and students are eligible to request materials not owned by Randall Library through Interlibrary Loan (ILL).
First time users will enter their name, address, and other personal information into the system only once, at the time of their first request. Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
Users can check the status of your request(s) through their Interlibrary Loan account.

I can't remember my Interlibrary Loan username or password, what can I do?

Your Interlibrary Loan username and password are the same as your UNCW username and password. If you have forgotten either of those, visit this page.

Can I renew an Interlibrary Loan book?

You may request a renewal unless the white band on the item states "No Renewals."
To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and click the renew button.
You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.

What is the "Coastal Library Consortium"?

The Consortium is comprised of libraries from Fayetteville State University, the University of North Carolina at Pembroke, and the University of North Carolina Wilmington. These three libraries share the online library catalog and the “integrated library system” that provides cataloging, circulation and other library services.

See the UNC Coastal Library Consortium page for more information about how you can see consortial holdings and request items.

What do the Interlibrary Loan status messages mean?

Submitted by Customer	Request has been received and it’s in the processing queue.
Awaiting Copyright Clearance	ILL staff checking to see if a copyright fee is required; if fee is required it is paid by the library.
Awaiting Request in Processing	Copyright clearance is completed and the request is waiting for ILL staff to process.
Request Sent	Request has been sent to potential lending libraries.
In Electronic Delivery processing	Article received electronically and partially processed by staff for delivery to web.
Awaiting Customer Contact	Article has arrived, been processed by staff and ready for delivery to web.
Delivered to web	Article has been posted and ready for customer to download; to view articles, logon to ILL account, select “Electronically Received Articles” from the menu and select the one wanted.
Checked out to Customer	Item received, customer notified, and ready for pick up at Circulation desk.
Request Finished	Request was successfully processed and completed.
Awaiting Renewal Processing	Customer has requested a renewal and ILL staff is waiting for the lending library’s response.
Canceled by Customer	Customer canceled request.
Canceled by Staff	Staff canceled the request; reason for cancellation can be viewed in ILL account under “View/Resubmit canceled Requests."

How do I receive materials ordered through Interlibrary Loan?

Undergraduate students will receive an email notification and instructions when the item is available for download from your ILL account. When a paper copy of the loan is received, an email notification message is sent immediately and the item will be available for pickup at the Circulation Desk in Randall Library.

Distance Education students should set your status to "Distance Education" on your User Information settings. An email notification is sent when an article is available for download from your ILL account. Loans will be mailed to the home address listed in your User Information settings. Distance Education students are those enrolled in the Onslow County Extension Program, RN Access Program and all other programs defined as "Distance Education" by UNCW.

Graduate students will receive an email notification when the article is available for download from your ILL account. When a loan is received, an email notification message is sent immediately and the item will be delivered to your academic department.

Faculty members will receive an email notification when the article is available for download from your ILL account.When a loan is received, an email notification message is sent immediately and the item will be delivered to your department within 24 hours of receipt of the notification message.

ILL Lending Info

Libraries: Please visit our Interlibrary Lending service policy for more information about our ILL lending services.