Many thanks to those of you who participated in the LibQUAL+ survey. Results of the survey will be posted and the library will use the results to improve our services. Your opinion does count!
Results of the 2008 survey and the actions the library took from what we learned are available here: http://library.uncw.edu/facts_planning/survey_2008_results
You can comment on services at any time at: http://library.uncw.edu/contact
Tell us how we are doing!
Randall Library is participating in the LibQUAL+ survey, an international survey of library service quality. Please take five minutes to give us feedback on what you want from your library and to rate how well Randall Library meets your expectations.
By taking approximately 5 minutes to complete this confidential survey, you will:
Help Randall Library better understand how the UNCW community rates its services; and
Help us plan for the future by letting the Library know where we should concentrate our service improvement efforts for UNCW users.
Your participation in the survey is entirely voluntary and responses are combined so no identifying links between responses and the individual responding will be retained. You may stop responding to the survey at any time or refuse to answer any question and will not be treated any differently by the researchers. This is an online survey, and data will be kept secure once it is received by the Association of Research Libraries; however we cannot guarantee security during transmission of data due to keylogging and other spyware technology that may exist on any computer used by the subject.
The survey will remain open until Monday, November 14, 2011.
LibQUAL+ is a survey developed by the Association of Research Libraries to measure library service quality and identify best practices. To date, it has been taken by over 1 million users at over 1000 libraries throughout the world.
UNCW participated in LibQUAL+ in 2008, and made several improvements based on the survey results, including creation of the Learning Commons and the designation of the second floor as quiet study. Click here for more information on the 2008 results, and changes made in response to what we learned.
If you have questions about the survey, or have difficulty accessing or completing the survey, please email libqual [at] uncw [dot] edu or contact Sue Cody at 910-962-7409 or codys [at] uncw [dot] edu.
For questions related to research with human subjects, you may contact the UNCW Institutional Review Board Chair: Dr. Candace Gauthier, 910-962-3558, gauthierc [at] uncw [dot] edu">gauthierc [at] uncw [dot] edu or IRB Coordinator: Angela Kelly, 910-962-7774, kellya [at] uncw [dot] edu">kellya [at] uncw [dot] edu.