In the coming weeks, Randall Library’s Circulation area will undergo a significant transformation. Construction is scheduled to begin Monday, August 5 on a redesign project that will increase the footprint of the Circulation area and allow for an improved user experience. New features include easier access to the library’s public elevator, a larger service desk (which incorporates an ADA-compliant lower tier for accessibility to wheelchair users), and quick lookup stations. The redesign also includes a number of aesthetic enhancements to the area including paint and carpet, and wood finishes which contribute to a cohesive look throughout the first floor of the library.
This project includes a workspace redesign for Circulation staff. Staff members will be co-located in shared office space behind and adjacent to the new Circulation desk, resulting in improved workflow and communication among the staff and users. Construction of the area, which includes removing the existing Circulation desk, necessitates a temporary relocation of Circulation services. Beginning Friday, August 2, Circulation services will be offered at Randall Library’s Learning Commons Help Desk.
Select Circulation services will be enhanced during the construction period:
Introduction of concierge services including personalized assistance locating materials in the stacks and personalized way finding for elevator access during the construction
Improved retrieval service for course reserve materials, interlibrary loan items, and holds
Some Circulation services will be limited during the construction period:
Financial transactions will be limited to accepting checks or exact change for fines, fees and patron cards. No change will be made.
The book drop at the library entrance will be closed beginning Friday, August 2 for the duration of the construction. Items may be returned to the Learning Commons Help Desk or to the drop box located in Lot D (the Randall Library parking lot).
The coin copier and departmental copier by the Circulation area will be relocated and unavailable. The iPrint Business Center, located near TAC in Randall Library, will be available to assist with copying services for users accustomed to using the coin copier.
During the construction period we will be actively requesting customer feedback so please share your concerns with Circulation staff members. Questions or comments can also be submitted to Madeleine Bombeld, Associate Director— Library Access and Customer Support Services, bombeldm [at] uncw [dot] edu (subject: Circulation%20Redesign)
Funding for this project was provided in large part by a generous posthumous donation from Ms. Martha Clayton (Miss Martha), who volunteered her time at Randall Library’s Circulation desk for over 16 years. A graduate of UNCW herself, Miss Clayton’s spirit and affection for Randall Library are evident in the gift that she has left us.
Please share your ideas for the Future of Randall on our Facebook page (https://www.facebook.com/uncwlibrary) and our Twitter feed (https://twitter.com/uncw_library) #futureofrandall