Facilities & Equipment Use Policies

Access Policy

After Hours Access (when the Library is closed) 

Access to Randall Library when the library is closed is restricted to UNCW staff and faculty who have electronic card access to the loading dock door. Staff and faculty may not bring in family, friends, or anyone who does not work for UNCW when the building is closed even if accompanied by a Library employee. 

Electronic Card Access  

UNCW Employees 

  • ALL UNCW employees have access to staff restrooms on the southwest corrner of the first floor
  • All UNCW employees have access to Retreat at Randall 
  • All UNCW faculty have access to the Faculty Commons 

UNCW Students 

  • All UNCW students have access to Retreat at Randall 
  • All UNCW Graduate students have access to the Graduate Lounge 

Loading Dock  

  • All UNCW staff and faculty with a UNCW OneCard and who work in Randall Library either for the Library or for a branch of the University with an office(s) in the Library (RL Partners) have electronic card access to the loading dock. 
  • Aramark employees who work at Port City Java and must have access to Randall Library on a Saturday or Sunday morning before the Library is open have electronic card access to the loading dock on a limited basis as deemed necessary by the Building Operations Manager. 
  • Access to the loading dock is not permitted for UNCW students, even if employed by the Library or a division of the University with an office(s) in the Library. 

Randall Library Employees

To request Electronic Card Access to other library spaces, please enter a RL Work Order in SharePoint. If you do not have access to the RL Work Order Tracking System, please email your request to //rlfacility [at] uncw.edu">rlfacility [at] uncw.edu.

Electronic Card Access to most Randall Lirbary spaces is not automatic when new employees are hired, and it cannot be given until a physical OneCard is issued.  

  • Access for Randall Library staff/faculty is based on in which department the employee works. Please ask your supervisor or email rlfacility [at] uncw.edu for a complete list. 

Student Workers 

  • Randall Library student workers are assigned access by their supervisors. Please ask your supervisor or email rlfacility [at] uncw.edu for questions


Master Keys 

Master keys are held by: 

  1. All Library Senior Leaders (Dean, Associate Dean, Associate Directors) 
  2. Building Operations & Security Staff 
  3. Select RL ITDS employees 
  4. The Circulation Desk has a barcoded master key that, in the event of being locked of an office or other space, employees can check out with a UNCW OneCard and promptly return. Students and non-UNCW employees are NOT allowed to check out the Master Key 

Other Keys 

Since the building was rekeyed in 2013, a process has been in place to track individual keys requests and key ownership at Randall Library. Under this policy, that process will remain in place and in accordance with University standards. 

Key requests should be entered through the Work Order Tracking List on SharePoint and are subject to approval. 


Site organization: 

Auditorium Use

  • To schedule academic spaces, including the Auditorium, visit the Campus Reservation System portal.
  • After a reservation is made, it will appear on the UNCW Events Calendar.
  • A multimedia equipment unit is in the auditorium. For questions about equipment, contact Technology Assistance Center (TAC) at 962-HELP (4357) or e-mail tac [at] uncw.edu. They will contact ITS Classroom Technologies to provide support.
  • ITS Classroom Technologies has a limited number of laptops, projectors and screens that can be checked out to UNCW staff and faculty, should you find yourself in need of these items for an event. To request the loan of equipment please see the AV Special Events & Equipment Request Form.
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Bicycles, Scooters, Skateboards, and Hoverboards

Bicycles and Electric Motor Scooters

  • Bicycles are not permitted inside the Library for any reason
  • Electric Motor Scooters are permitted inside the library as long as they can be folded and stowed. 
  • Bicycles and electric motor scooters that impede pedestrian traffic, including access for the disabled, may be impounded by the UNCW Police Department in accordance with the UNCW Bicycle Policy

Skateboards, Hoverboards, Rollerskates and Rollerblades

  • Skateboarding, hoverboarding, rollerskating and rollerblading are not permitted inside the Library or around its perimeter
  • Skateboards, hoverboards, rollerskates and rollerblades are permitted inside the Library but must be properly stowed away with personal belongings
  • There are several skateboard racks located throughout the Library
  • Library personnel reserve the right to ask skateboard, hoverboard, and rollerblade owners to properly stow their items to prevent injury. 
  • UNCW Skateboard Policy
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Bulletin Boards / Posters / Flyers

Lobby / Vestibule

  • The 2 locked bulletin boards are designated for flyers and posters for campus-sanctioned events and programs
  • Materials posted on these boards are directly related to university-affiliated sponsored events/offices/prograns and are provided to us by the Campus Activities and Involvement Center (CAIC)
  • Posters from CAIC are delivered to the Circualtion Desk and posted by RL Facilities staff a few times a week during the spring and fall semesters, less often during the summer
  • Please contact CAIC if you have a poster or flyer you'd like to have posted
  • The free-standing bulletin board is available for use by any campus or community group and is routinely cleaned and maintained by Randall Library Staff

Outside / Portico

  • The 2 display cases on either side of Randall's main entrance are designated for library-use only


  • The sign holders in our public restrooms are currently designated for libray-use only and questions can be directed by email to our robinsoncl [at] uncw.edu (Outreach & Engagement Librarian)


  • All banners, posters, flyers, coupons, and handbills that are not affiliated or approved by the library and are posted on walls, doors, or placed on tables, will be removed and recylced or thrown away.




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Computer Resources

UNCW Students, Faculty & Staff

This policy explains the use of computers provided by Randall Library for UNCW students, faculty and staff.

All computers at UNCW are governed by the university's Policy on Responsible Use of Electronic Resources. The library is also guided by the American Library Association's Access to Electronic Information, Services, and Networks: An Interpretation of the Library Bill of Rights.

The library-provided computers are intended for research use.

  • The computers located in the Learning Commons, are available to UNCW students, faculty and staff only and are accessible by university login name and password.
  • The “Quick Look-up” iPad kiosks located in the Learning Commons, near the Circulation Desk, outside Room 1022 and on the second floor, are available for anyone to acess library information. No login is required.
  • Children under the age of 14 must be accompanied by a parent, guardian or other responsible adult at all times while using the computers.

Due to the open location of the computers, individuals should respect the desire of others not to be inadvertently exposed to material and images that they find disruptive or offensive. Users are asked to refrain from displaying images, sounds or messages that are distracting or create an atmosphere of intimidation or harassment for others. Library staff may take steps to maintain an environment conducive to study and research. Last Update: February 6, 2015


This policy explains the use of computers provided by Randall Library for the general public.

All computers at UNCW are governed by the university's Policy on Responsible Use of Electronic Resources. The library is also guided by the American Library Association's Access to Electronic Information, Services, and Networks: An Interpretation of the Library Bill of Rights.

Computers for general public use are located in the area labeled Visitor Computers on the first floor of the Library.

  • Persons aged 14 and over not currently enrolled or employed at UNCW may use the computers designated for the general public located adjacent to the Learning Commons. These computers provide Internet access and Microsoft Office suite. They require a login name and password, which may be obtained at the Circulation/Customer Service Desk through a one-time registration process. A valid picture ID card is required to register for access.
  • The computers provided for the general public use software limiting each person's use to 120 minutes per day in 60-minute sessions.  One day is measured midnight to midnight. Time slots may be reserved in-person, using the Reservation Station, as much as three days in advance. Reservations take precedence over non-reserved use.
  • Children under the age of 14 must be accompanied by a parent, guardian or other responsible adult at all times while using the computers. Supervision is the responsibility of the parent, guardian or other responsible adult.
  • The “Quick Look-up” iPad kiosks located in the Learning Commons, near the Customer Service Desk, ouside Room 1022 and on the second floor, are available for anyone to access libary information. No login is required.

Due to the open location of the computers, individuals should respect the desire of others not to be inadvertently exposed to material and images that they find disruptive or offensive. Users are asked to refrain from displaying images, sounds or messages that are distracting or create an atmosphere of intimidation or harassment for others. Library staff may take steps to maintain an environment conducive to study and research.

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Disaster Preparedness Plan


Libraries have learned, through difficult and often disastrous personal experience, that they are not immune from disasters and other emergency situations. Emergencies are unforeseen circumstances calling for immediate action, such as fire alarms or severe weather which may cause damage to people and facilities. An often cited definition of a disaster is an unplanned event whose outcomes are tragic. Any preparation or planning conducted prior to an emergency or disaster will lessen its effects.

The purpose of this document is to present some general guidelines for disaster preparedness and specific steps for emergency response by Randall Library employees. Included in this plan is a description of responsibilities of the disaster team and a list of persons to call if disaster strikes. Specific types of emergencies addressed here are:

Preparedness and Procedures for Fire Emergencies

Preparedness and preparation for fire emergencies is almost entirely contingent upon regular, routine and as needed maintenance to the library's fire protection system. The UNCW Physical Plant tests and maintains this system. Follow up responsibility for ensuring that this regular, routine and as needed maintenance takes place is the responsibility of the University Librarian.

Another integral component of fire preparedness is a current and functional evacuation plan. The plan is developed by E H & S and posted in conspicuous locations. (Current evacuation plans "Building Emergency Plan" are in the process of being updated by EH&S and will be posted soon.) Library staff members are trained in general evacuation procedures and should understand their specific roles during an evacuation. Furthermore, staff members should be trained to use fire extinguishers and know when it is appropriate to do so.

Each employee is expected to be aware of conditions which could result in a fire and to report those conditions according to the specified procedure. Employee involvement in general disaster prevention is critical to the success of any fire preparedness effort and is a major component of the overall disaster planning effort. This component will be addressed through a comprehensive staff awareness and training program.

General Fire and Emergency Evacuation Procedures

​Policy is under review.

Preparedness and Procedures for Power Outages

Policy is under review (4/2015)

Preparedness and Procedures for Thunderstorms, Hailstorms and Tornadoes

Policy is under review 4/2015

Hurricane Evacuation Procedure

The purpose of these procedures is to provide guidance and specific duties for Randall Library personnel in the event of a hurricane emergency. Randall Library's procedures supplement the UNCW Hurricane Policy. These procedures apply to all Randall Library employees.

It is UNCW policy to view each hurricane threat as an extremely hazardous condition. The University's goal is to minimize the risk to personnel consistent with protecting University property and assets. Following a hurricane, movement to and from the campus may be seriously impaired. Persons who must be available following the hurricane to protect University property must be on campus prior to the arrival of the storm. This policy seeks to limit exposure of the University community to the risks of a hurricane, and yet allow for the protection of property.

Preparedness Review

Prior to the beginning of hurricane season (June 1) of each academic year, the Library Emergency Management Team will review the Library's hurricane plan and recommend any needed changes to the University Librarian for approval. Members of this committee (see Appendix A) will assume leadership roles in executing the plan in the event a hurricane emergency occurs and they will ensure that items on the checklist are completed. When a hurricane approaches, the preparations listed below are followed:

Phase 1: Hurricane Watch

When a hurricane watch is announced, emergency operations are begun, and they should be completed during the Beach Evacuation period. When beach evacuation is announced, the University is closed and shut-down procedures are performed.

  1. Review Hurricane Plan and appoint a coordinator from the Library Emergency Management Team for the hurricane emergency.
  2. Check inventory of plastic wrap, garbage bags and duct tape, all stored in storage room the Quiet Study Room (RL 2016). Procure additional supplies, if needed.

Phase 2: Hurricane Warning

Systems personnel ensure all computer backups have taken place and that backup media is stored in secured place.

Phase 3: Mandatory Evacuation

Systems notifies University of North Carolina at Pembroke, Fayetteville State University and Innovative Interfaces Inc. of hurricane warning and of the possibility that the library application servers may go down.

Systems reminds users via e-mail to unplug terminals and microcomputers from both power and communications lines and to secure equipment. Each library department is responsible for securing terminals and microcomputers in its area.

Housekeepers will assist Library personnel if requested to do so. Housekeeping will store all cigarette butt containers inside buildings, will close and secure windows with all blinds in closed position and will unplug appliances, other than computer equipment, from power outlets.

Each department head or designate will assure that windows and offices in their area are secured, using the following checklist:

  • unplug all electrical equipment such as PCs, printers, projectors.
  • cover equipment with plastic wrap or plastic bags and tape securely
  • cover equipment in bibliographic instruction room
  • position moveable stacks in Special Collections so that just the supply aisle is exposed
  • move chairs in recreational reading section away from the windowsc
  • cover Chihuly and other sculptures.
  • notify student assistants scheduled to work that building is closing
  • close and lock all doors and windows that haven't been secured
  • change telephone voice mail message
  • vacate the building and notify Campus Police that the building is cleared

Policy is under review 4/2015

Preparedness and Procedures for Snow Emergencies

Policy is under review 4/2015


Policy is under review 4/2015

General Preventive Checklist

The university Physical Plant and Safety Office personnel regularly check alarms, fire extinguishers and other safety equipment. Randall Library must remain in compliance with instructions from these offices, as well as the Fire Marshall and North Carolina Department of Insurance.

Every library staff member is responsible for observing the surroundings and reporting problems with the building to the Library's Facility and Events Coordinator and/or entering a requestson the Sharepoint work order tracking system. Particular attention should be paid to leaks, obstructions, unstable shelving, broken equipment and other potential safety hazards. Employees should:

  1. Have a flashlight in each office and check flashlight batteries annually.
  2. Be aware of the posted Building Emergency Plans location.
  3. Be aware of the fire extinguishers' locations.
  4. Emergency evacuation procedures.

Employees are encouraged to enroll in training for life saving techniques such as First Aid/CPR.


Randall Library Fire/Emergency Evacuation Procedures

Policy under review 4/2015

Circulation staff on duty at the desk:

When alerted by the fire alarm, shouted warnings, or the sensation of smoke or fire:

  1. Call 911 to report an alarm or actual fire, if known, in Randall Library, tell the police which quadrant shows up on the annunciator panel.
  2. Secure cash drawer.
  3. Lock all of the main/entrance electronic sliding doors in the open position.
  4. Evacuate the building by the nearest exit. If smoke or flames make this route impossible, use another exit.
  5. NEVER use an elevator to evacuate the building and NEVER re-enter a building after a fire alarm until instructed to do so by the authorities.

All other library staff on duty:

When alerted by the fire alarm, shouted warnings, or the sensation of smoke or fire:

  1. Identify the nearest exit to your location and leave the building. If smoke or flames make this route impossible, use another exit.
  2. As you exit the building, tell library patrons to secure their belongings and follow you to the nearest emergency exit. 
  3. Assist other staff in moving people away from the building, toward the sidewalk circle west of Morton Hall or another location at least 100 feet away.
  4. NEVER use an elevator to evacuate the building and NEVER re-enter a building after a fire alarm until instructed to do so by the authorities.


Partners in Emergency Preparedness & Disaster Response

These university departments assist Randall Library in maintaining a safe environment for people and library resources. We gratefully acknowledge their contribution to this effort.

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Faculty Commons


  • The Faculty Commons (RL2014) , a partnership between the Center for Teaching Excellence (CTE/CFL) and Randall Library, is located on the second floor of the library and is accessible only by UNCW faculty with a valid UNCW OneCard
  • The Faculty Commons was created as a gathering place and collaborative space for UNCW faculty
  • The Faculty Commons also provides space for both the CTE/CFL and Randall Library to deliver programming that supports UNCW faculty and will occasionally host pre-planned, pre-determined programming
  • When not reserved, the Faculty Commons is intended to provide a drop-in space for use by faculty
  • The Faculty Commons is not accessible to students although there may be programming or meetings in which students are included

Huddle Rooms

  • The Faculty Commons includes 2 semi-private huddle rooms which can be reserved via the UNCW Event Management System
  • Administrators who are scheduling the huddle rooms: Please be sure that a UNCW faculty member is present at the event or meeting


  • The Commons has work surfaces as well as soft seating and all the furniture can be easily reconfigured for a variety of scenarios


  • All three spaces (the huddle rooms and the main space) are equipped with large screen displays, webcams, speakers and microphones. The huddle rooms require a laptop or tablet, which you can connect via HDMI, USB or wirelessly with the VIA app (PDF). The main room display comes equipped with a PC, or you can connect your own device with HDMI, VGA or wirelessly with the VIA app (PDF) 

Reserve Entire Space

  • To reserve the entire Faculty Commons for a UNCW faculty-related event, please contact the Randall Library Office of Facilities at RLfacility [at] uncw.edu
  • Because the Faculty Commons is intended as a drop-in space, reservations will be limited.
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Group Study Rooms

  • Group study rooms may be reserved and used by currently enrolled students, staff and faculty of UNCW. A campus email username and password account is required for making reservations in the online system.
  • Groups must have at least 2 people, and at most 5, depending on the room.
  • Reservations are for a maximum of two hours a day per group, and no more than 2 reservations per group per week. Only one reservation per user can be made per day.
  • Reservations can be made up to 2 weeks in advance.
  • The rooms can be reserved anytime the library is open. Rooms must be vacated 15 minutes before the library closes.
  • If at least 2 members of your group do not arrive within 15 minutes of your reservation, the reservation is forfeited and the room reverts to first-come, first serve usage until the next scheduled reservation. Please follow the instructions to cancel unneeded reservations. Current, undergoing reservations cannot be canceled. 
  • Reservations must be placed through the online system, not via email or phone. Library staff cannot make or modify reservations or provide information about private reservation details.
Room Use
  • When not reserved, Group Study Rooms are available on a first come, first serve basis. Group study room users without reservations must leave when requested by a group with proof of valid reservation (such as email or text message confirmation). Groups always take priority over single users.
  • The Group Study Rooms are to be used for legitimate academic purposes that support the instruction, research, and study needs of the University community.
  • Users are responsible for their personal property at all times, and should never leave items unattended. The Library is not liable for loss or damage to personal property.
  • Group Study Room users must maintain a moderate noise level - rooms are not soundproof, and loud talking disturbs other users in adjoining rooms and outside the rooms. Second floor study rooms are located on the designated Quiet Floor; please be considerate of students quietly studying.
  • Food and drink in covered containers are acceptable. Please clean up after yourselves.

Visit the Group Study Room Reservations page to view the reservation calendar or to make a reservation.

View the Room Use & Reservation Policies for the Technology Enhanced Collaboration Space (Room 1045).


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Hurricane Evacuation Procedures Checklist

Hurricane Evacuation Procedures Checklist


  • Review Randall Library emergency plans, UNCW Hurricane Operations Plan and office or departmental plans.  Make sure all employees are familiar with these plans and procedures.
  • Update staffing changes and emergency contact information for Randall Library.
  • Document new items that are not easily replaced through pictures and video.
  • Check emergency supply inventory and order any needed items.  Please see the recommended emergency supply list for Randall Library and obtain extra or replacement items if necessary.

HURRICANE WATCH – 48 hours prior to storm arrival

  • Library Safety & Security Committee keeps abreast of weather and hurricane information by checking local news sources and reading messages from the University ‘s Emergency Management Coordinator.  The chair of the Safety & Security committee or his/her designate will communicate regularly with Library Staff and Partners as the weather event develops and new information comes from the Emergency Manager.
  • Library Staff and partners should stay alert for news from the UNCW decision makers on next steps and major decisions; these will be posted on the UNCW and EH&S Web sites, available from the Emergency Hotline and communicated by the University Librarian or Associate Director Library Access and Customer Support Services, a member of the University's Emergency Planning Group.
  • Begin preliminary hurricane preparations:
    • Review Randall Library Hurricane Procedures Checklist
    • Cancel of postpone scheduled events, meetings, and/or activities.  For public events, contact the Office of University Relations so they may add the cancellation notice to their press releases.
    • Back up critical computer files, store in a safe place.
    • Verify that emergency supplies such as plastic or trash bags are on hand for wrapping equipment.

HURRICANE WARNING – 36 hours prior to storm arrival

  • Each Library department and partner unit should complete the following tasks to protect offices and equipment if word comes that UNCW is planning to close:
    • Close and lock all windows, if applicable
    • Turn all equipment off
    • Disconnect all electrical equipment and plugs, ask for help from Library Information Technology and Systems if needed
    • Move equipment off floors and cover with plastic if needed.
    • Close blinds and close and lock office doors.
    • Prepare a voice mail message for the department’s telephone extensions (public service desks) stating that UNCW has closed due to emergency weather condition and will reopen when conditions permit.  Leave the UNCW Emergency Hotline telephone number on voicemail 910.962.3991 or toll free 888.657.5751
    • Circulation staff secures the outside parking lot Drop Box and adds a sign indicating that the Drop Box is closed for the duration of the weather event.
    • Employees should notify their supervisor when hurricane departmental and office preparations have been completed.
    • When requested, evacuate employees from offices and departments.
  • Library Information and Technology Systems will take action to protect vulnerable areas in the library by covering those areas with plastic.  Those areas include but are not limited to the computers in the Learning Commons.  Specific direction and guidance will be furnished by Library Information Technology and Systems and all staff will be asked to contribute to securing the public areas.
  • Library aquariums will be OK for several days, even without power.


  • Stay tuned to the local news, UNCW Emergency Hotline, and the UNCW web site for the latest weather conditions and UNCW closing and opening information.
  • When UNCW officially reopens, report to work at the usual time unless notified differently by a supervisor.  Employees should refer to the Adverse Weather and Emergency Event Policy (PDF) page for guidance.


Only personnel on the essential personnel list, created by Human Resources, may re-enter campus prior for a detailed damage assessment and can only do this when directed by the Emergency Management Coordinator.  The recovery and restoration vendor on the University’s preferred vendor list will be contacted by the Emergency Management Coordinator if needed.  When allowed access:

  • Make sure your areas and equipment are dry.
  • Remove any plastic that was placed over areas/equipment during the hurricane warning period and return that to the storage area.
  • Make sure all power cords and power strips are plugged into their appropriate outlets and turn on power strips to printers, computers, and other equipment and power up.
  • Report any computer or other equipment problems to Library information Technology and Systems for their assessment.

*Note: if threatening conditions warrant on a weekend, necessary staff will be called into handle preparedness actions.

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Instructional Services Classrooms

 Randall Library Policy for Scheduling Rooms 1022 and 1039 

This policy defines the appropriate use of Randall Library rooms 1022 and 1039. These rooms are primarily reserved for library instruction and workshops led by Randall Library faculty and staff. In special circumstances, the rooms may be reserved by UNCW faculty or staff as outlined below.

  • Randall Library rooms #1022 and #1039 are primarily reserved for library instruction, workshops, and other Randall Library activities.
  • RL 1022 is equipped with a laptop cart containing 25 Dell laptops; RL 1039 is equipped with 25 Dell desktops. Students, faculty, and staff are invited to bring their own devices to use.
  • Other UNCW faculty and staff may request to reserve the room on a case-by-case basis by emailing rlfacility [at] uncw.edu.
    • If the room is available to be reserved, a confirmation email will be sent, typically within 24 hours.
    • Reservation requests may be denied, particularly during peak library instruction periods such as the first half of fall and spring semesters.
    • Neither room can be reserved for a semester-long course.
    • Neither room is available when the library is closed.
  •  RL 1022 and 1039 may not be reserved by groups that are not affiliated with UNCW. Such groups should refer to the UNCW Facilities Use Policy: http://www.uncw.edu/policies/documents/02_140_FaciltyPolicy_Jan2010.pdf.
  • Visitors of the room should adhere to the following guidelines when using either room:
    • Food and drink are NOT allowed in either room.
    • Please keep the room clean and neat.
    • Log off all workstations, shut down the projection system and turn off lights when you are finished.
    • Computers cannot be reconfigured and no software may be added to or removed from any of the computers. 
    • If visitors wish to use the laptop cart or need assistance with any technology in the room, they must indicate that in the reservation.
    • If there is a technical issue during the reservation time, AV Technology assistance can be summoned through a callbox located in each room.

All questions about these classrooms may be directed to the Building and Operations Manager, Christopher Rhodes, rhodesc [at] uncw.edu

For visitor use of other library spaces please see: https://library.uncw.edu/policies/facilities_equipment_use_policies

For visitor use of other campus spaces please see: https://events.uncw.edu/EmsWebApp/

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Library Patron Behavior

Randall Library patrons have the right to expect a pleasant library environment, conducive to study and research; free of preventable and/or excessive interruption and disruptive activity, with reasonable access to library materials. The library expects all of its patrons to conduct themselves in a manner respectful of library staff, other patrons, library materials, and library facilities.

Library staff members are responsible for and charged with enforcing library and University policies, procedures, and guidelines. Additionally, we abide by and enforce all applicable Federal, State, and local laws. The following categories of behavior, disruptive and criminal, are ones that will result in staff response. Anyone engaging in these behaviors may be removed from the library and/or denied future library access. UNCW Facilities Use Policy PDF document.

Disruptive behavior

The library takes all complaints from its patrons seriously and will seek support from the University Police whenever needed. Examples of disruptive behavior include but aren't limited to the following:

  • Violating University or library policy
  • Using audible devices without head phones or using cell phones at a level that disturbs others.
  • Exhibiting behavior or language that is threatening, abusive, intimidating, or offensive
  • Loud and disruptive behavior
  • Harassing, intimidating, or abusing other patrons and/or library staff, physically or verbally
  • Fighting, challenging to fight
  • Loitering
  • Using the bathrooms for bathing or laundering clothes
  • Selling or soliciting
  • Using tobacco in any form including e-cigarettes
  • Using skateboards or skates
  • Running, pushing, or shoving
Criminal behavior

Violation of Federal, State, or local laws is not tolerated. Examples of this behavior include but are not limited to the following:

  • Bringing weapons into the building
  • Vandalism or defacing library materials or property (e.g., graffiti)
  • Assault
  • Stealing
  • Being in unauthorized areas; failure to leave at closing time or when asked to leave the building
  • Bringing animals into the library except officially - designated service animals
  • Using alcohol or illegal drugs


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Media Viewing Cart

  • ​The Media Viewing Cart is available to check out at the Circulation Desk on the first floor. You can take the cart anywhere in the library to watch media, including group study rooms (please make a reservation). If you do not use a group study room, headphones are required.
  • The cart is equipped with the following:
    • Region free BluRay player
    • Standard BluRay player
    • DVD/VHS combination player
  • Access to this cart is restricted to UNCW students, faculty, and staff use.
  • The cart can be checked out for 4 hours, must stay in the library, and be returned to the Circulation Desk.


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Noise and Cell Phones

The First Floor is an active learning area. A moderate amount of noise is to be expected.  When conducting conversations, please consider your surroundings and be courteous to those around you.

The Second Floor is designated as quiet space. Noise should be kept to a minimum. Please keep cell phones in silent mode. Take conversations to the first floor, stairwells, restrooms or outside. The Group Study Rooms are not sound proof -- talking in moderate levels is conducive to maintaining a quiet environment in the surrounding areas.

What to do when noise is a problem:

Everyone in the library should be considerate of those around them. If you are being disturbed in an area designated as quiet space, remind the person that the area is intended for quiet study. If this does not resolve the problem, please contact a staff member. If someone asks you to be quiet, please comply or move to the first floor or a group study room.

Randall Library is a dynamic resource and university community center that offers a wide range of services, materials, and environments. Students and other researchers expect to find a place for quiet concentration and study, and the library has an obligation to ensure they have it. At the same time, as more courses involve group work, the library provides spaces appropriate to group learning. The library is also a teaching space, where librarians, staff and teaching faculty must talk to assist users in finding and understanding the information resources the library provides. As a community center, the library hosts art receptions, where a certain amount of noise must be expected. The technology provided by the library, from computers and printers to video and photocopiers, inevitably produces noise.

The library recognizes the need for its users to stay in touch with family, friends and colleagues. However, upon entering the building, please consider setting your cell phone to ring in silent or vibrate mode.

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Photography & Filming

Photography and Filming Policy

Randall Library is a public space. Photography and filming (including videography) that do not interfere with library operations are generally permitted under the following conditions. The Library accepts no liability for the use of photos or film made in or around the facility. The library reserves the right to terminate or restrict photography and filming that, in its view, cause a disturbance, endanger the safety of employees or library users or violate any other University  policy, local ordinance, or state or federal law.


Photography designed to record a visit or make use of the library setting as a backdrop is generally permitted. Individuals who take photographs or film are asked to honor requests not to be included in photos or film. The one exception would be those instances where it is required for a legitimate news story.  Photos of minors are prohibited without the permission of their parent or guardian.

Videography and Film:

All filming requests, including student filming requests, are to be directed to the UNCW Office of Risk Managment. The current contact is Vann Mitchell II, Risk Management, mitchellf [at] uncw.edu, 910-962-7481, Alderman Hall, Room 208. The office of Risk Management will work with the Randall Library Building Operations Manager on logistics including consideration of spaces and scheduling. Impromptu visits to scout Randall Library as a film location will be redirected to UNCW Risk Managment, Randall Library Building Operations Manager, or both.

Media Representatives:

Library employees will notify the University Librarian and Office of University Relations (910.962.3616) when news media are in the building.

Link to the UNCW Policies web page

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Retreat at Randall


Space Use Guidelines* 

Retreat at Randall is for quiet contemplation, reflection, meditation, mindfulness, prayer, stress relief, silent games, stretching, and yoga.  

Please enjoy this space quietly and be respectful of fellow students wishing to use this space. 

Do not use the space for: 

  • Consumption of food (beverages with lids are permitted) 
  • Group meetings, study sessions, or any activity that conflicts with the intention of the space  
  • Excessive noise and conversation  

To maintain this space for all users, please:  

  • Use headphones if you are listening to music or other media 
  • Return all items to their original locations (books, yoga mats, prayer rugs, games, drawing utensils, meditation pillows, etc.) 
  • Do not remove any items from this space  
  • Remember to take your personal belongings with you 


  • Retreat at Randall is open to all students, faculty, or staff with a valid UNCW One Card.  
  • Retreat at Randall is a multi-use space, and no one is to be excluded from participating in group meditations, group yoga practices, or group prayer, nor should those groups be unduly disturbed by other activities. 


  • Several times a semester Retreat at Randall hosts various mindfulness and wellness programming (e.g., painting, yoga, journaling, etc.) 
  • Retreat at Randall programs are open to all students, faculty, and staff. 
  • Noise is to be expected while programs are in session. 
  • Retreat at Randall users are not required to leave the space during programs and are welcome to continue to use the space while a program is in session.  

Randall Library is happy to support your academic success, but Retreat at Randall is not for group study or collaboration. If you need a study space, please visit the Randall Library website to learn about our group study reservation system.  

Suggestions, comments, ideas, feedback? Please email rlfacility [at] uncw.edu


*These guidelines are subject to change. 


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Service Animals, Emotional Support Animals, and Pets

  • In accordance with UNCW's Policy Service Animals, Emotional Support Animals, and Pets, animals are not allowed in the building with the exception of service animals and service animals in-training. 
  • Animals whose only function is to provide comfort or support (therapy or emotional support animals) are not considered service animals under the ADA
  • Patrons with service animals must ensure that the propoer control and behavoir requirements are met while in Randall Library:
    • the animal must remain under the control of its partner at all times while on University property, and shall have a harness, leash, or other tether, unless the partner’s disability prohibits the use of which, or the use of which would interfere with the Service Animal’s safe, effective performance of work or tasks. Even so, the Service Animal must remain under its partner’s control by other effective means, such as voice control or signals
    • the animal must not obstruct or disturb any space or activity of an academic program including but not limited to, residence halls, classrooms and labs, other campus buildings or recreational areas, roads, walkways and passages on any part of campus, legitimate campus activities and any other university programs, spaces or activities
    • the animal must not engage in other behaviors or noises that are disruptive to others in the specific environment, including, but not limited to, excessive barking, whining, growling, excessive grooming, and sniffing people, personal belongings of others, and/or tables and eating areas
  • Any questions about these policies can be directed to Jim Koebel, Assistant General Counsel, at (910) 962-7886; koebelj [at] uncw.edu
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Solicitation Tables


Randall Library provides two solicitation tables on our first floor. RL First Floor Table A and RL First Floor Table B can be reserved via the UNCW Campus Reservation System (EMS).

The Randall Library first floor solicitation tables are intended for campus-affiliated groups that add to the academic and social experience of UNCW students such as clubs, departments, non-profit groups, and Greek organizations. Outside vendors, private businesses, and other non-affiliated groups are prohibited.  

  • Each solicitation table accommodates no more than 4 people 
  • The sale of items at solicitation tables is prohibited
  • Charitable fund-raising campaigns must comply with the North Carolina “Solicitation of Charitable Funds Act” 
  • The playing or performing of music at solicitation tables is prohibited  
  • The library reserves the right to terminate solicitation that, in its view, causes a disturbance, endangers the safety of employees or library users, or violates any other University policy, local ordinance, or state or federal law
  • ​Questions about these tables should be emailed to rlfacility [at] uncw.edu.


  • UNCW Campus Life provides two solicitation tables in front of Randall library in the plaza area beyond the front steps. These solicitation tables are not reserved through Randall Library. These tables can be reserved via the UNCW Campus Reservation System (EMS) or by contacting Campus Life at clreservations [at] uncw.edu, 910-962-4150.
  • The Vestibule area inside the library must be kept clear of obstructions for safe entrance & exit from the building. Solicitation is not allowed in this space.
  • The library reserves the right to terminate solicitation that, in its view, causes a disturbance, endangers the safety of employees or library users or violates any other University  policy, local ordinance, or state or federal law


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Trash and Recycling

Site organization: