Frequently Asked Questions

icon of an exclamation markDue to renovation and expansion-related building changes starting May 8, 2024, the library building will be closed. Some of the information on these FAQ pages may be affected. Library services are being offered virtually and at the temporary Library Help Desk in the front entrance of the library. Read more about Summer 2024 modified service plans

FAQ
Find your answers to commonly asked questions about library services, using the library and finding materials.
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Top Questions

You can add money to your Seahawk Buck$ account on your One Card online. During business hours, Auxiliary Services can also accept money to be added to your account.

  • Randall Library has a total of 7 iPrint stations. On the first floor there are 5 iPrint stations (all identified with an iPrint banner). On the second floor, you can find an iPrint station located against the wall of the main restrooms.
  • There are 2 copiers which can be used with iPrint; these can be found in the Learning Commons.
  • There is also a visitor iPrint station located near the visitor computers.
  • Find other iPrint locations.

Laptop computers are available for check out at TAC (located on the first floor of Randall Library). You must provide your student ID to check out a laptop.

They can be checked out for 24 hours.

For more information, please see How Can I Check Out and/or Renew a Laptop Loaner From TAC?.

Connecting to Hawkwifi: See the myTAC knowledgebase article about Hawkwifi.

Connecting to SeahawkGuest: See the myTAC knowledgebase article about SeahawkGuest.

About Eduroam:

This secure network can be used by visiting faculty, staff and students if their educational institution is a participant. All UNCW faculty, staff and students can securely access the Internet from any other participating educational institution worldwide via the eduroam network.

See the myTAC knowledgebase article for Eduroam.

You can print from any computer in the library through the campus iPrint system and pick up your print job from any iPrint printer on campus. For detailed instructions, please visit iPrint Services How to Print webpage.

Randall Library generally does not purchase textbooks for UNCW classes, but the library does have some textbooks. In order to determine if your textbook is available in the Library, follow the steps on the Find Textbooks page.

For students, faculty, and staff at UNCW, there is no limit to the number of books you can check out from the General Collection. 

  • Featured new books, DVDs, VHS tapes and CDs have a limit of 7 items checked out at one time, in any combination (for example, 4 DVDs and 3 CDs).
  • Non-university borrowers may check out a total of 4 items from any part of the library's collection. The only exception to this is Government Documents; all users may check out an unlimited number of materials from Government Documents.

There are three ways to renew library items:

  1. Log on to your library record, check the items to renew, click renew
  2. Call the Library Help Desk @ 910-962-3272
  3. Contact us via chat or email.

Course Reserves are items held at the Library Help Desk at the request of faculty and instructors for use by students enrolled in their classes.

  • Books, DVDs and other media on reserve can be located by searching the Course Reserves List by instructor name or course number.
  • Or, locate the title of the item that you need in the Library Catalog, note the call number and request the item by call number at the Library Help Desk.