Frequently Asked Questions

You can add money to your Seahawk Buck$ account on your One Card online. During business hours, Auxiliary Services can also accept money to be added to your account.

• Randall Library has a total of 7 iPrint stations. On the first floor there are 5 iPrint stations (all identified with an iPrint banner). On the second floor, you can find an iPrint station located against the wall of the main restrooms.
• There are 2 copiers which can be used with iPrint; these can be found in the Learning Commons.
• There is also a visitor iPrint station located near the visitor computers.
• Find other iPrint locations.

Laptop computers are available for check out at TAC (located on the first floor of Randall Library). You must provide your student ID to check out a laptop.

They can be checked out for 24 hours.

For more information, please see https://uncw.teamdynamix.com/TDClient/KB/ArticleDet?ID=11558.

Connecting to Hawkwifi:

• View available networks on your device and select Hawkwifi.
• Enter your UNCW username and password.
• Accept security certificate, if prompted to do so.
• Domain is UNCW if prompted to enter it.

See the myTAC knowledgebase article about Hawkwifi.

Connecting to SeahawkGuest:

• View available networks on your device and select SeahawkGuest.
• Open a browser, you will be redirected to the access agreement page.
  • If you are not automatically redirected, you can type 1.1.1.1 into the address bar and press enter to reach the agreement page.
• If you agree to abide by the listed conditions, click accept.
• Your connection will be active for 1 hour, bandwidth limited, and unable to access UNCW resources.
  • You will have to disconnect, reconnect and re-accept the agreement after the hour expires.

See the myTAC knowledgebase article about SeahawkGuest.

About Eduroam:

This secure network can be used by visiting faculty, staff and students if their educational institution is a participant. All UNCW faculty, staff and students can securely access the Internet from any other participating educational institution worldwide via the eduroam network.

Visit the myTAC knowledgebase article for Eduroam.

You can print from any computer in the library through the campus iPrint system and pick up your print job from any iPrint printer on campus. For detailed instructions, please visit iPrint Services How to Print webpage.

Randall Library generally does not purchase textbooks for UNCW classes, but the library does have some textbooks. In order to determine if your textbook is available in the Library, follow the steps on the Find Textbooks page.

For students, faculty, and staff at UNCW, there is no limit to the number of books you can check out from the General Collection. 

• Featured new books, DVDs, VHS tapes and CDs have a limit of 7 items checked out at one time, in any combination (for example, 4 DVDs and 3 CDs).
• Non-university borrowers may check out a total of 4 items from any part of the library's collection. The only exception to this is Government Documents; all users may check out an unlimited number of materials from Government Documents.

There are three ways to renew library items:

1. Log on to your library record, check the items to renew, click renew
2. Call the Library Help Desk @ 910-962-3272
3. Contact us via chat or email.

• Books, DVDs and other media on reserve can be located by searching the Course Reserves List.
• Or, locate the title of the item that you need in the Library Catalog, note the call number and request the item by call number at the Library Help Desk.

Once you are no longer registered for classes at UNCW, you will no longer be able to access our databases from off-campus. However, you can still visit Randall Library and use our Quick Lookup or visitor computers to access databases.

Many online databases are available to all North Carolina residents through local public libraries and NC LIVE. Visit NC LIVE for more information.

Alumni who are no longer enrolled in courses at UNCW are eligible to sign up for a free Computer User account, which will allow access to the library’s Visitor computers.

Alumni of UNCW who are still residents of North Carolina can check out materials by purchasing a NC Adult Resident Borrower’s Card. Visit this page for more information.

Gifts to Randall Library benefit the entire University by helping us provide excellent services and materials to the UNCW community.

• Monetary donations (including memorials) are gratefully accepted for enhancing the delivery of library services.
• You can give online through UNCW Advancement.

Additional information is available at http://library.uncw.edu/about/giving_library.

To check the hours for a specific day, see the library hours calendar.

Hours vary during the summer, and when classes are not in session.

During the fall and spring semester, access between Midnight and 7am, Sunday through Thursday, is restricted to UNCW students, staff, and faculty. OneCards are required.

• Randall Library accepts limited donations of books and other materials if they support the current teaching and research of UNCW and fit within the Collection Development Policy of Randall Library. In general resources should be published within the last 20 years and not duplicate content already owned by the library. Subject needs and guidelines will also apply. See our Gifts Policy for more information.
  • Please contact Jeanne Cross, Coordinator of Collection Development, to discuss a possible donation.
• For Special Collections and/or Archives materials please contact the Center for Southeast North Carolina Archives and History directly. 

Additional information is available at http://library.uncw.edu/about/giving_library.

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

To access these resources from off-campus, start at the library website and use the links provided on our Find Databases page, or in our Library Catalog.

When you select a licensed resource such as a database, e-journal, or e-book from our website, library catalog or other library search tool, you may be prompted to log in. If you are on campus or using the UNCW VPN, you will not be prompted to log in. 

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

*Remote online access is only available to currently registered students, and currently employed staff and faculty.

Yes, Randall Library is a public facility and welcomes high school students to use its information resources in the building. View our High School Students policy for more information.

• Yes, take your UNCW OneCard to the Library Help Desk in the main library at one of the other UNC system libraries.
• Let the staff know that you want to borrow materials through the "UNC Direct Borrowing agreement."
• Show your UNCW OneCard and be prepared to log in to your UNCW account in order to show that you are in good standing.
• If the library does not honor your UNCW OneCard, ask the staff member to call the Randall Library Help Desk at 910-962-3272 so your status can be verified.
• The borrowing policies of that library will apply to any items checked out to you.

• Books, DVDs and other physical items on course reserves are kept behind the Library Help Desk. Just bring the call number and your UNCW OneCard to the desk and ask for the item.
• Be sure to return the course reserves item(s) to the Library Help Desk when finished.

• Most items checked out from Randall Library, including Interlibrary Loan items, may be returned to the Library Help Desk when the library is open or deposited in one of our two item return stations when the library is closed. 
• We have one item return box by the Library lot (directly beside the library) and an item return slot in the wall to the left of the library's main entrance. 
• Items with very limited check-out periods, such as course reserve materials, and fragile or temperature-sensitive items should be returned directly to the Library Help Desk whenever possible. 
• You do not need to present ID when returning items.

As a student in the UNC system, you are eligible for a free Cooperative Borrower's card as long as you are in good standing with your home university's library. Please see our policy page for further details and requirements.

For students, faculty, and staff at UNCW, there is no limit to the number of books you can check out from the General Collection. 

• Featured new books, DVDs, VHS tapes and CDs have a limit of 7 items checked out at one time, in any combination (for example, 4 DVDs and 3 CDs).
• Non-university borrowers may check out a total of 4 items from any part of the library's collection. The only exception to this is Government Documents; all users may check out an unlimited number of materials from Government Documents.

• When you get an email from the library stating that your material is ready for pick up, visit the Library Help Desk and tell staff you are picking up your hold. 
• If you are a faculty or staff member, you may request that your held items be mailed to your campus address by contacting User Services staff at 910-962-3272.

Place a request for that item. Search the library catalog for the item you want, click on the title of the item, then click the "Request" button at the top of the display: 

Complete the login form, click "Submit," and the message displays that your request was successful. Please see our holds FAQ for pick-up information.

For books, a recall notice will be emailed to the patron automatically when you place your request. The patron can use the book for a minimum of 21 days and has 7 days to return the recalled book. If the hold is placed within 4 days of the book’s loan period, the due date will not be altered.

In order to use your borrowing privileges, you need to present a valid form of identification at check-out, such as the University OneCard for faculty, staff, or students, a borrower's card for visitors, or a state-issued picture identification card (e.g., a driver's license).

For more information, please see http://library.uncw.edu/policies/borrowing_policies. 

Unaffiliated borrowers may check out materials by purchasing a NC Adult Resident Borrower's Card or North Carolina Community College student card. More information can be found in the given links. You may also call us at 910-962-3270.

Retired faculty, staff, and trustees of UNCW may borrow materials from the collections upon presentation of a valid UNCW identification card.

1. Visit the UNCW One Card Office in the Warwick Center to get a new retiree ID card made.
2. Bring the new One Card to the Library Help Desk and request library access as a retiree. A staff member will set up a new account in our library system and that will enable your library access.

Reference materials should be used in the library; however, faculty and staff may borrow some items for a negotiated period (please check with the reference librarian on duty).

Graduate students, faculty and staff may check out current and bound periodicals for 2 days. All other users must use the periodicals in the library (photocopiers are available).

• Undergraduate students: 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
• Graduate students: until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for graduate students. Books from the featured new books collection circulate for 21 days for graduate students.
• UNCW Faculty, Staff, & Trustees:  until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for UNCW faculty, staff, and trustees. Books from the featured new books collection circulate for 21 days for UNCW faculty, staff, and trustees.
• All others: 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
• DVDs, VHS tapes, CDs, and Audiobooks check out for 7 days for all users.
• eReaders can be checked-out for 14 days, but only by UNCW students, staff, and faculty.
• For more information, please see http://library.uncw.edu/policies/borrowing_policies.

If you have a Borrower's Card, but are not a current UNCW student, staff or faculty, you will need a Library PIN to  renew materials online that you have checked out. To create your PIN:

1. Access the PIN Login screen
2. Enter your first or last name
3. Enter your ID (the barcode on your Borrower's Card)
4. Enter a library PIN up to 30 letters, numbers, or both. Do not use symbols.
5. If this is the first time you have set a PIN, the next screen will ask you to enter the PIN twice.
6. Your PIN is now set.

If you have any difficulty, please contact the Research Help Desk at 910-962-3760. 
 

At the Library Help Desk, you can check out:

• Portable DVD/CD players
• Disposable earphones
• HDMI cables
• The media viewing cart
• TI-84 CE-T calculators. 

The following equipment is available to check out at TAC on the first floor of Randall Library:

• Dell Laptops and power adaptors

For more information, please see https://uncw.teamdynamix.com/TDClient/1875/Portal/KB/ArticleDet?ID=11558.

The Digital Makerspace offers a variety of equipment for checkout, including python capable graphing calculators, cameras, camcorders, lapel mics, and tablets. Please see: https://digitalmakerspace.uncw.edu/techcheckout

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

If you have a NC Resident's or other type of visitor Borrower's Card, you login to your Library Account by entering:

• Your last or first name:
• Your ID (barcode from your Card)
• Your Library PIN

What if I have forgotten my Library PIN?
How do I create my library PIN?

• Undergraduate students may renew books from the General and Juvenile Collections until the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire. 
• Graduate students may renew books from the General Collection up to twice (allowing a continuous checkout period of three semesters) unless the book is requested by another user, reaches the highest level overdue, or the student's library privileges expire. Books from the Juvenile Collection may be renewed as per the rules for undergraduate students.
• Faculty and staff members may renew books from the General and Juvenile Collections until the book is requested by another user or the faculty/staff member's library privileges expire. 
• North Carolina Resident Borrowers may renew books from the General and Juvenile Collections until the book is requested by another user or their library privileges expire. Resident Borrowers may not renew overdue material.

DVDs, VHS tapes, audiobooks, and CDs may only be renewed up to twice by all users. Periodicals, reference books, and course reserve items are not eligible for renewal. 

For more information, please see http://library.uncw.edu/policies/borrowing_policies.

• You may request one renewal for an Interlibrary Loan item, unless the lending library has disallowed renewals. If no renewal is possible, it will be stated on the item's white band and in the item's record in your ILLiad account.
• To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and select "request renewal" in the upper right-hand corner of the screen. Your request will be forwarded to the lending library for consideration.
• You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.
• For policy information, please see the Interlibrary Borrowing Policy

There are three ways to renew library items:

1. Log on to your library record, check the items to renew, click renew
2. Call the Library Help Desk @ 910-962-3272
3. Contact us via chat or email.

You may renew items online that you have checked out as long as no one else has placed a hold on the item, and you have not reached your maximum renewals for that kind of item. To renew online, visit Your Library Record and login.

• How to login if you are a UNCW Student, Staff or Faculty
• How to login if you have a Borrower's Card

Once logged into your library record, you will be able to renew your items using either the "renew all" or "renew selected" buttons. If you have difficulty logging into your library record, please contact us.

If an item is damaged or lost, repair or replacement costs will be assessed in addition to a $15 non-refundable overdue fee. Please note that water damage cannot be repaired and must be replaced.

Randall Library is unable to accept replacement items in lieu of payment for lost or damaged items due to variations in format, edition, and condition, as well as associated costs of evaluation and processing. Patrons should pay any applicable replacement costs and fines. Please contact Jeanne Cross (crossj@uncw.edu), Coordinator of Collection Development, for further information.

For more information, please see our Borrowing Policies.

Reserve materials are subject to fines because these items are in high demand, require high turnaround and need to circulate to all persons enrolled in the specific course. 

For e-readers, late fee charges are $2.00 per day or any part thereof.

If items are not renewed or returned by the due date, replacement costs will be issued for items that are at least 14 days overdue. The bill will include the replacement cost and a $15 non-refundable overdue fee per item. If items are returned to the Library within two months after a bill has been issued, a waiver of the replacement charge(s) may be requested but the non-refundable overdue fee(s) will not be waived.

If an item is damaged or lost, repair or replacement costs will be assessed in addition to the $15 non-refundable overdue fee. Please note that water damage cannot be repaired, and must be replaced.

Please see our Borrowing Policies for more information.

The due dates for interlibrary loan items are set by the lending library, and do not conform to Randall Library's checkout periods for items from our own collection. The typical lending period for an ILL item is 4-6 weeks, although some libraries will grant more or less time depending on their institution's policies. An item's due date will be printed on the paper strap attached to the item for customer reference.  

The lending library may issue a replacement invoice for any item they consider to be returned damaged. Damage can include (but is not limited to) highlighting or pen marks, coffee stains and other water damage, and torn or detached pages. 

Replacement invoices are the responsibility of the individual who borrowed the item, and charges are added to the user’s library account. Once these charges are paid, the item becomes the property of the user.

For policy information, please see https://library.uncw.edu/policies/interlibrary_borrowing 

Overdue interlibrary loans damage our reputation with other libraries and inhibit our ability to successfully borrow materials for all faculty, staff, and students. You will receive several warning notices before your borrowing privileges are suspended. Borrowing privileges are reinstated once an overdue item is returned unless we have received a final replacement invoice for the item from our lender. You will be notified via email when a final replacement invoice is pending.

Once the final invoice is issued, replacement charges and billing fees will be added to your library account and the item can no longer be returned. At this point, ILL privileges may be suspended indefinitely. Unpaid charges are transferred to student accounts and can inhibit registration, graduation, and transcript requests. Replacement charges issued by lending libraries typically far exceed the market cost of the item, and invoices are non-negotiable.

Library resource sharing staff abide by the statutes outlined in Title 17 of the U.S. Code, as well as the CONTU Guidelines which aid the interpretation of Sections 107 and 108 of the U.S. Copyright Act. This process may require the utilization of the Copyright Clearance Center and commercial document suppliers to obtain as much requested material as possible.

The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specific conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "Fair Use," that user may be liable for copyright infrigement.  This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

The National Commission on New Technological Uses of Copyrighted Works (CONTU) has developed a set of guidelines to assist libraries in fulfilling their duties while adhering to copyright law. CONTU guidelines (or the "suggestion of five") permits the copying during a calendar year of no more than five articles from a single journal title, not owned by the library, dated within the past five years. This means that the Interlibrary Loan Department staff can order a total of only 5 articles from a single journal title dated within the past 5 years regardless of how many users request articles from the same journal title. For articles obtained in excess of this number, the Library must pay a fee to the Copyright Clearance Center or must purchase the articles from a commercial vendor.  Any costs exceeding $30.00USD per request are the responsibility of the user requesting the material.

Interlibrary Loan is offered as a free service for eligible users because Randall Library absorbs the following costs for our campus community.

• Borrowing fees can range from $8.00-$35.00 per request, depending on the lending institution.
• Copyright fees can range from $25.00-$65.00 per article, depending on the publisher.
• Shipping rates vary by courier, weight, and destination.

Current UNCW students, faculty and staff.

Interlibrary loan requests can only be canceled between the time they are submitted and the time they are processed by ILL staff. Once a request has been sent out to potential lending libraries (in status: Submitted to Lending Libraries), it cannot be canceled by the requestor.

Due to licensing terms, e-books cannot be borrowed or lent via interlibrary loan. Any ILL request for an e-book will be processed as a request for a physical copy (unless Randall Library already owns the e-book, in which case a link to the item will be provided via e-mail).

Items requested through Interlibrary Loan may take anywhere from a few days to several weeks to arrive depending on the item's type, availability, and the shipping method used by the lending library. Please plan for a waiting period of at least 4 business days for journal articles, and at least 7-14 business days for books. Certain material types are less-often lent by libraries (including newly-published popular fiction and recreational media), so requests for these items may take longer to fill than for other items.

• Please fill out our "Suggest a Purchase" form.
• You will be asked for the author, title, publisher, date, and where you saw this item mentioned.
• You will receive an email confirmation of your purchase suggestion.
• If you want the item put on hold for you when it is available, you can select that option in the form. You will receive an email when the item is ready for pick-up.

When placing an ILL request for a book during the fall or spring semesters you may recommend that Randall Library consider purchasing the item for the collection. To do so, select “Consider for Purchase” or “Not sure” on the request form. If you prefer to borrow the book through the traditional ILL process, select “Borrow.” 

The criteria for this ILL-initiated purchasing program are more restrictive than for standard purchase requests, and include year of publication, cost of item, and expedited shipping availability. If the title meets the criteria, the item will be purchased rather than borrowed. If the title does not meet the criteria it will be requested for borrowing via ILL. 

Purchased items are typically ready for check out within 7 to 12 days. On arrival the item will be placed on hold for you at the Circulation Desk and you will receive an email when it ready to be checked out.

As a reminder, items outside these criteria may be requested by contacting your Liaison Librarian or submitting through the Suggest a Purchase form.

Most books, DVDs, Music CDs. Dissertations/Theses and articles from journals or magazines. Course textbooks and other required course materials are not available to borrow though ILL. These items can be purchased or rented from UNCW's Campus Bookstore.

• Yes, take your UNCW OneCard to the Library Help Desk in the main library at one of the other UNC system libraries.
• Let the staff know that you want to borrow materials through the "UNC Direct Borrowing agreement."
• Show your UNCW OneCard and be prepared to log in to your UNCW account in order to show that you are in good standing.
• If the library does not honor your UNCW OneCard, ask the staff member to call the Randall Library Help Desk at 910-962-3272 so your status can be verified.
• The borrowing policies of that library will apply to any items checked out to you.

• Current faculty and staff may choose to have items sent to their office through campus mail by selecting "Mail to Campus Address" as the delivery method in their ILLiad profile.
• Undergraduate and Graduate students will receive an email notification and instructions when an article is available for download from your ILL account. When a loan is received, an email notification message is sent when the item is available for pickup at the Library Help Desk in Randall Library.
• Distance Education faculty and students will be prompted to enter their current mailing address when creating their ILLiad profile. Items will be mailed via UPS with return shipping provided.
• Graduate students completing degree requirements outside of the Wilmington area may set their ILLiad profile status to “Distance Ed Grad” and provide their current mailing address. Items will be mailed via UPS with return shipping provided.
• Graduate students based at the Center for Marine Science may have items sent to them at CMS Myrtle Grove through campus mail. In their ILLiad profile, students should select “CMS” as their department/major, set their status as “Distance Ed Grad,” and enter CMS/Myrtle Grove as their address.

• You may request one renewal for an Interlibrary Loan item, unless the lending library has disallowed renewals. If no renewal is possible, it will be stated on the item's white band and in the item's record in your ILLiad account.
• To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and select "request renewal" in the upper right-hand corner of the screen. Your request will be forwarded to the lending library for consideration.
• You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.
• For policy information, please see the Interlibrary Borrowing Policy

• Current UNCW students, staff and faculty can use our Interlibrary Loan (ILL) service to borrow items not owned by Randall Library.
• Log on to our Interlibrary Loan Page to create a request.

• Current UNCW faculty, staff and students are eligible to borrow materials not owned by Randall Library through Interlibrary Loan (ILL).
• First time users will enter their name, address, and other personal information into the system only once, at the time of their first request. Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
• Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
• Users can check the status of request(s) through their Interlibrary Loan account.

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

First, find a streaming video:

• Start with the Randall Library guide to streaming videos (look under Locating Streaming Video at the top of the guide). It links to a page where you can search for videos as well as view a list of Randall Library’s streaming video databases that you may browse.
• If you already know the title of a video you would like to show, you can use the library catalog and search by title to see if Randall Library provides access to it. 
  
  
• Verify that the link to the video works by clicking on the View streaming video link:
  
   
• If the video does not play, contact your liaison librarian and they will troubleshoot, and, if necessary, purchase the video for our collection.

Playing the video in Zoom:

1. Open the video in your browser (in a new window rather than a new tab).
2. Open Zoom for PC or Mac
   • Zoom for the web (including on Chromebooks) does not provide the ability to share / play videos
   • The Zoom app for tablets and phones (Android and iOS) are problematic in sharing video
3. Share your screen, using Zoom, choosing the browser window in which your video is open. 
   • See “Optimizing a shared video clip in full screen”
   • See “Sharing Computer Sound During Screen Sharing” 
4. Begin playing the video.

Other Helpful Resources: 

• Off-Campus Access to Library Resources
• Permalinking to Library Resources 
   

UNCW has purchased Adobe Creative Cloud for all students and 25% of faculty and staff. Learn more about how to access Adobe Creative Cloud.

Computers on the second floor of Randall Library (PDF), except for the Graduate Lounge, have access to Adobe Creative Cloud, including Photoshop, Illustrator, InDesign, and Dreamweaver. Read more about software available at Randall Library. 

Computers on the first floor, near the back of the library, also have Adobe Creative Cloud. 

The Extron System is available in the 2 group study pods on the first floor (go here to reserve a pod). To use the system:

• Plug an available HDMI or VGA cable into a laptop or other mobile device. HDMI cables should be available at each station and are also available for check out at the Circulation Desk.
• To select a device for display, press the selection button on the cable. Wait several seconds for the display to activate. One device at a time can be selected for display.
• To switch between devices, just press the selection button on the cable for the desired device. Wait several seconds for the display to change.
• When finished, just unplug the display cables from the devices.

Yes, there is a workstation on the first floor of the library, in the Learning Commons. Visit our Adaptive Equipment/Software page to learn more about the equipment/software available.
 

You can charge your iPhone, Android, iPad, wireless headphones, and other technology at the charging station on the first floor. Instructions are displayed on the screen of the station. You can also find charging lockers on the first or second floor. 

Logon with your UNCW email username (without the @uncw.edu) and email password.

To access these resources from off-campus, start at the library website and use the links provided on our Find Databases page, or in our Library Catalog.

When you select a licensed resource such as a database, e-journal, or e-book from our website, library catalog or other library search tool, you may be prompted to log in. If you are on campus or using the UNCW VPN, you will not be prompted to log in. 

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

*Remote online access is only available to currently registered students, and currently employed staff and faculty.

Please visit the myTAC website for hours information or to schedule an appointment. Equipment checkout is available anytime TAC is open.

Laptop computers are available for check out at TAC (located on the first floor of Randall Library). You must provide your student ID to check out a laptop.

They can be checked out for 24 hours.

For more information, please see https://uncw.teamdynamix.com/TDClient/KB/ArticleDet?ID=11558.

Connecting to Hawkwifi:

• View available networks on your device and select Hawkwifi.
• Enter your UNCW username and password.
• Accept security certificate, if prompted to do so.
• Domain is UNCW if prompted to enter it.

See the myTAC knowledgebase article about Hawkwifi.

Connecting to SeahawkGuest:

• View available networks on your device and select SeahawkGuest.
• Open a browser, you will be redirected to the access agreement page.
  • If you are not automatically redirected, you can type 1.1.1.1 into the address bar and press enter to reach the agreement page.
• If you agree to abide by the listed conditions, click accept.
• Your connection will be active for 1 hour, bandwidth limited, and unable to access UNCW resources.
  • You will have to disconnect, reconnect and re-accept the agreement after the hour expires.

See the myTAC knowledgebase article about SeahawkGuest.

About Eduroam:

This secure network can be used by visiting faculty, staff and students if their educational institution is a participant. All UNCW faculty, staff and students can securely access the Internet from any other participating educational institution worldwide via the eduroam network.

Visit the myTAC knowledgebase article for Eduroam.

Visitor computer users can save materials either by emailing to your personal email account (ex. Yahoo, Gmail, etc.) or by saving to a flash drive (you will need to bring your own). Visitor computers are not equipped with floppy or zip drives and do not allow downloading software.

Yes. Just select “seahawkguest” from your wireless connections on your laptop. Read more about IT services for visitors. 

For visitors from affiliated institutions, you can select the eduroam network. Use your home institution credentials to login and get internet access, as well as access to library resources. Read more about eduroam access.

• 4 visitor computers are located on the first floor of the library.
• Visitors must register for a free account at the Library Help Desk.
• The session time limit on these computers is one hour, and visitors are limited to a total of two hours daily.
• These computers have internet access and MS Word, PowerPoint, Excel and Access software. There is no other software available on these computers.

• E-mail will be set up for new students 5 business days after registration.
• Your student e-mail address is your initials followed by four randomly generated numbers.
• To find your e-mail address, go to UNCW SeaPort at https://myseaport.uncw.edu/ and follow the steps listed under the log in boxes.
• Find more information about IT services at UNCW.

Disposable, single-use headphones are available at the Library Help Desk.

• On the first floor of the library there are over 100 computers, including 12 Macs, 4 Bloomberg terminals and 2 GIS workstations for UNCW student, staff, and faculty use. See what software is available in the Learning Commons .
• Second floor computers have access to the Adobe Creative Cloud.
• There are 6 kiosks around the library for quick browsing.
• Visitors have 4 designated computers for use.
• You can check out laptops from TAC
• TAC has specialized collaboration and video editing computers and software, including the Adobe Creative Cloud.

Many group study rooms have monitors you can connect to and RL 1045 offers multimedia presentation equipment and ample meeting space. Both group study pods near Port City Java are equipped with The Extron TeamWork® 601 (Collaboration station).

You can find descriptions of group study rooms on the Group Study Room Reservations page. 

Software on Computers

• 7-Zip 18.5
• Adobe Acrobat DC
• ArcGIS 10.8.2
• Audacity 2.1.3
• GIMP 2.8.6
• Google Chrome
• IBM SPSS Statistics 24
• JMP Pro 14
• Microsoft Office 365 ProPlus
  • Access
  • Excel
  • OneNote
  • PowerPoint
  • Publisher
  • Word
• Microsoft OneDrive
• Mozilla Firefox
• Notepad++
• Pharos iPrint
• Python 3.8
• Read&Write Gold 11
• Respondus Lockdown Browser

Computers on the second floor, outside of the Graduate Study Lounge and the Quiet Study Lounge, have the Adobe Creative Cloud. Read more about accessing Adobe Creative Cloud applications.

There are four Bloomberg Terminals in the Learning Commons.

GIS stations in the Learning Commons (located near Bloomberg Terminals) have:

• Regular Arc GIS desktop 10.7.1
• Arc GIS Pro
• ENVI 5.5.2
• ERDAS Imagine 2018
• Google Earth

VMWare Horizon

Whether you are on or off campus, using a PC, Mac or mobile device, you can access UNCW software through Horizon. The complete list of software available through Horizon is on the linked page. 

The Horizon client is installed on Randall Library computers. 

For instructions on how to use our microfilm and microfiche machines, please refer to the How to use the Microfilm ScanPro 2000 and How to use the Minolta Microfilm Machine guides.

You can add money to your Seahawk Buck$ account on your One Card online. During business hours, Auxiliary Services can also accept money to be added to your account.

Copying charges are $.15 per page at the coin copier. UNCW students can use their iPrint money to make copies for $.08 per page.
 

• For UNCW faculty, staff and students, you can use any iPrint machine to make copies. 
  • Add money to your UNCW One Card online and use iPrint money for photocopying.
• Visitors or guests can make copies using the visitor copier/printer with their visitor or guest printing card. Or, use the coin operated copier (black and white only) located in the Learning Commons.
• One Minolta Microform copier ($.10 a copy) is located on the second floor near Government Documents. Two other Digital Microform Machines connected to iPrint are located on the first and second floors.
• High-volume copying may also be done the iPrint Business Center, located in the back of Randall (near TAC).

• UNCW faculty, staff and students can make color copies using the iPrint machines. 
• Visitors can make color copies using the visitor copier/printer with their visitor or guest printing card. For step by step instructions on printing as a vistor, please see the iPrint for Visitors and Guests FAQ.
• Color copying is also available at the iPrint Business Center, in the back of Randall.

You can add money to your Seahawk Buck$ account on your One Card online. During business hours, Auxiliary Services can also accept money to be added to your account.

• Randall Library has a total of 7 iPrint stations. On the first floor there are 5 iPrint stations (all identified with an iPrint banner). On the second floor, you can find an iPrint station located against the wall of the main restrooms.
• There are 2 copiers which can be used with iPrint; these can be found in the Learning Commons.
• There is also a visitor iPrint station located near the visitor computers.
• Find other iPrint locations.

We recommend using My Print Center, an online portal where you can easily login, send your document to the print queue, and then pick it up at a UNCW iPrint station. There are only a few file types that cannot be loaded to My Print Center. In this case you will need to install the iPrint drivers. To download the drivers and for more information please visit iPrint Services How to Print webpage.

You can print from any computer in the library through the campus iPrint system and pick up your print job from any iPrint printer on campus. For detailed instructions, please visit iPrint Services How to Print webpage.

Color printing is available from all iPrint stations. You may choose to print in color from any of the library’s computers.

• When sending the print job, select the COLOR print driver (the default is the B&W driver).
• When using My Print Center, in the “print options” section, select the option for “color.”
• Pick up your print job.

UNCW gives students an allotted amount of free prints each semester and color copies are also available. Visitors and Guests can also use iPrint.

• For printing costs for students, please see How Much Is Printing? on the iPrint FAQs webpage.
• For printing costs for visitors, please see iPrint for Visitors & Guests on the iPrint FAQs webpage.

For more information about iPrint and printing services, see the iPrint website.

To print a document from Canvas, you must save the document to the desktop, open the file, and print it from there.

Yes, the library has visitor computers and a guest iPrint printer on the first floor. For step by step instructions on printing as a vistor, please see the iPrint for Visitors and Guests FAQ.

UNCW gives students an allotted amount of free prints each semester and color copies are also available. Visitors and Guests can also use iPrint.

• For printing costs for students, please see How Much Is Printing? on the iPrint FAQs webpage.
• For printing costs for visitors, please see iPrint for Visitors & Guests on the iPrint FAQs webpage.
• For more information about iPrint and printing services, see the iPrint website.

There are 4 scanners in the Learning Commons, and additional scanners by the TAC, freely available for student, faculty, and staff use. These scanners are each connected to computers allowing you to save, print and edit your scans.

There is also a “quick scan” computer station located by the bank of iPrint printers on the first floor.

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

First, find a streaming video:

• Start with the Randall Library guide to streaming videos (look under Locating Streaming Video at the top of the guide). It links to a page where you can search for videos as well as view a list of Randall Library’s streaming video databases that you may browse.
• If you already know the title of a video you would like to show, you can use the library catalog and search by title to see if Randall Library provides access to it. 
  
  
• Verify that the link to the video works by clicking on the View streaming video link:
  
   
• If the video does not play, contact your liaison librarian and they will troubleshoot, and, if necessary, purchase the video for our collection.

Playing the video in Zoom:

1. Open the video in your browser (in a new window rather than a new tab).
2. Open Zoom for PC or Mac
   • Zoom for the web (including on Chromebooks) does not provide the ability to share / play videos
   • The Zoom app for tablets and phones (Android and iOS) are problematic in sharing video
3. Share your screen, using Zoom, choosing the browser window in which your video is open. 
   • See “Optimizing a shared video clip in full screen”
   • See “Sharing Computer Sound During Screen Sharing” 
4. Begin playing the video.

Other Helpful Resources: 

• Off-Campus Access to Library Resources
• Permalinking to Library Resources 
   

To access these resources from off-campus, start at the library website and use the links provided on our Find Databases page, or in our Library Catalog.

When you select a licensed resource such as a database, e-journal, or e-book from our website, library catalog or other library search tool, you may be prompted to log in. If you are on campus or using the UNCW VPN, you will not be prompted to log in. 

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

*Remote online access is only available to currently registered students, and currently employed staff and faculty.

Visit the Information Literacy Instruction page to fill out a form to schedule a session, and get more information about our services.

Please visit the Liaison Librarian directory page to find your librarian.

• The Distance Learning Class (RL2005) can be reserved via the UNCW Event Management System or by submitting a ticket.
• More about Distance Education & Video Network Services or email Dan Noonan, noonand@uncw.edu.

• You can make a reservation using the Campus Reservation System. Visit the Space Planning and Management website for more information.
• Bookings will appear on the Library Calendar and the UNCW Events Calendar (search for "library" to see a better listing of auditorium availability).
• For more information, see the Auditorium policy statement.

• Fill out this form.
• If you are putting a personal copy on reserve, bring the item(s) to the Library Help Desk.
• If you have questions or need assistance, please contact the Library Help Desk at 910-962-3272 or rlcirculation@uncw.edu.

Retired faculty, staff, and trustees of UNCW may borrow materials from the collections upon presentation of a valid UNCW identification card.

1. Visit the UNCW One Card Office in the Warwick Center to get a new retiree ID card made.
2. Bring the new One Card to the Library Help Desk and request library access as a retiree. A staff member will set up a new account in our library system and that will enable your library access.

• Current UNCW faculty, staff and students are eligible to borrow materials not owned by Randall Library through Interlibrary Loan (ILL).
• First time users will enter their name, address, and other personal information into the system only once, at the time of their first request. Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
• Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
• Users can check the status of request(s) through their Interlibrary Loan account.

Find information about working at Randall Library on our Employment page.

• You will receive an email when the item is ready for pick-up at the Library Help Desk. Holds are usually available within 1-2 business days.

• Search the Library Catalog.
• Look for the Request icon in the upper right corner of the item information page.

• Log into your library account. Once you log in, the request is placed. You can continue to search for other items and use the request button to place holds. Undergraduates are limited to 5 holds at a time.
• You will receive an email when the item is ready for pick-up at the Library Help Desk. Holds are usually available within 1-2 business days. 

• Fill out this form.
• If you are putting a personal copy on reserve, bring the item(s) to the Library Help Desk.
• If you have questions or need assistance, please contact the Library Help Desk at 910-962-3272 or rlcirculation@uncw.edu.

• Books, DVDs and other physical items on course reserves are kept behind the Library Help Desk. Just bring the call number and your UNCW OneCard to the desk and ask for the item.
• Be sure to return the course reserves item(s) to the Library Help Desk when finished.

Randall Library generally does not purchase textbooks for UNCW classes, but the library does have some textbooks. In order to determine if your textbook is available in the Library, follow the steps on the Find Textbooks page.

Books, DVDs and other media on reserve can be located by searching the Course Reserves List.

• Books, DVDs and other media on reserve can be located by searching the Course Reserves List.
• Or, locate the title of the item that you need in the Library Catalog, note the call number and request the item by call number at the Library Help Desk.

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

To access these resources from off-campus, start at the library website and use the links provided on our Find Databases page, or in our Library Catalog.

When you select a licensed resource such as a database, e-journal, or e-book from our website, library catalog or other library search tool, you may be prompted to log in. If you are on campus or using the UNCW VPN, you will not be prompted to log in. 

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

*Remote online access is only available to currently registered students, and currently employed staff and faculty.

Bound Journals are located on the second floor. See the map.

Current Journals and Current Magazines and Newspapers are located on the first floor, near the entrance to Port City Java.  See the map.

Learn how to search for articles at Get Started Researching.

Graduate students, faculty and staff may check out current and bound periodicals for 2 days. All other users must use the periodicals in the library (photocopiers are available).

Search the library catalog for the *journal title* (not the article title).

This will tell you if the library subscribes to the journal in print or online. If we do not subscribe to the journal you will see a title browse list, with the text “your entry __________ would be here”. You can place an Interlibrary Loan request for articles in journals we do not subscribe to.

If we do subscribe to the journal it may come in several different formats: microfiche, microfilm, current periodicals, bound periodicals and full-text online.

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

Yes, the library has a collection of children's books available on the 1st floor adjacent to the main restrooms. These books are identified by the location "UNCW Children's Books" (see map) or "UNCW Children's Easy Books" (see map) in the Library catalog. The Children's collection is shelved by these categories:

• E : Easy (Picture) books: Arranged alphabetically by author's last name.
• J : Non-fiction, including biographies: Arranged by Dewey Decimal Classification.
• Fic : Juvenile Fiction: Arranged alphabetically by author's last name.

Young Adult titles are located on the 2nd floor (see map).

The library catalog shows a status for each item indicating whether or not it is available for checkout:

These are the status messages you may see, and their meanings: 

STATUS

MEANING

AVAILABLE

Item is available for checkout.

DUE "09-29-11"

Item is checked out and due back on the indicated date.

IN PROCESS

Item is being processed and will be available soon.

LIB USE ONLY

Item is for library use only and cannot be checked out except to faculty or graduate students for short periods with librarian approval (except Special Collections books which do not circulate).

ON HOLDSHELF

Item has been placed on hold by a patron and is ready for pick up at the Circulation Desk.

NOT AVAILABLEItem is temporarily not available due to special circumstances.

DAMAGED

Item is not available – it is damaged and is being evaluated for replacement.

MISSING

Item is not available – it has been reported missing and is being searched for by library staff.

BILLED

Item is not available – it was not returned and the patron has been billed for the replacement cost.

LOST

Item is not available - it has been officially reported as lost and is being evaluated for replacement.

LOST & XFERRED

Item is not available – it was not returned and the patron's bill has been sent to the Business Office.

LOST AND PAID

Item is not available – it was not returned and has been paid for by the patron.

There are also messages you may see elsewhere before an item has been cataloged:

These are the messages you may see, and their meanings:

MESSAGE

MEANING

1 copy ordered for UNCW on 08-02-2010.

The library has ordered the item but it has not yet arrived.

1 copy being processed for UNCW.

The item is being cataloged and processed and will be available soon.

If you have any questions about status messages you see in the library catalog please do not hesitate to ask! Call the Research Help Desk at 910-962-3760 or the Circulation Desk at 910-962-3272 or email us at libref@uncw.edu or use the Chat link on the library homepage!

A UNCW thesis or dissertation is submitted as an electronic document, then the Dean of the Graduate School must review, approve, and sign it. Once the Grad School has aproved and accepted all of the theses and dissertations submitted in a semester, they provide the electronic copies to the library. The library will then add these electronic theses and dissertations (ETDs) to their web server, and catalog each thesis and dissertation. The entire process from submission to cataloging can take several months to complete, and the steps are necessary to ensure that the theses are available and accessible to the research community. If you have a specific question about the status of a thesis, contact Gary Moore at mooreg@uncw.edu.

Since 2008, UNCW theses and dissertations (ETDs) have been electronic only, as required by the Graduate School. They are accessible through the library catalog. Those published before 2008 are in hard-copy printed format. They may be checked out from the library’s General Collection, with a second printed copy in University Archives. 

Some UNCW theses and dissertations are limited to on-campus use only, as indicated by a note in the online catalog record. 

Randall Library generally does not purchase textbooks for UNCW classes, but the library does have some textbooks. In order to determine if your textbook is available in the Library, follow the steps on the Find Textbooks page.

To look for books in libraries worldwide use WorldCat (search WorldCat) and request them using Interlibrary Loan (more information). Books requested using Interlibrary Loan may take 1-3 weeks to arrive at UNCW.

Go here to get help with searching for books and other print resources through the library catalog. The catalog is a searchable list of everything that the library owns, except for articles.

For help finding the item you want, go to "Where do I find books, DVDs, and other materials in Randall Library?"

First, search for books, DVDs or CDs in the catalog. (For help with the catalog, go to how to search the catalog. If you need an article, go to the section on finding articles.) Note the location, call number, and status of the book or other item you want. If the item's status says it's available, you can check it out. If the status has a date listed under it, the item is currently checked out. 

To find an item that is available, think of the location as the "neighborhood" where the item is and the call number is its "address" in that neighborhood. For example, the book: 

Children and Television: Fifty Years of Research

is located in the General Collection (neighborhood) and it's call number is HQ784.T4 C512 2007. The call number is like its address (shelf HQ784) in the General Collection neighborhood.

You can click on the link under the "location" of each item to see a map of that location in the library. In this case, the General Collection map shows that it is on the 2nd floor of the library.

Books might be in the General Collection, Reference Collection, Featured New Books, or Government Documents collections. Media materials are located in the DVD, VHS or CD collections. For maps of the library to help locate these locations, click here. 

Place a request for that item. Search the library catalog for the item you want, click on the title of the item, then click the "Request" button at the top of the display: 

Complete the login form, click "Submit," and the message displays that your request was successful. Please see our holds FAQ for pick-up information.

For books, a recall notice will be emailed to the patron automatically when you place your request. The patron can use the book for a minimum of 21 days and has 7 days to return the recalled book. If the hold is placed within 4 days of the book’s loan period, the due date will not be altered.

Reference materials should be used in the library; however, faculty and staff may borrow some items for a negotiated period (please check with the reference librarian on duty).

• Undergraduate students: 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
• Graduate students: until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for graduate students. Books from the featured new books collection circulate for 21 days for graduate students.
• UNCW Faculty, Staff, & Trustees:  until the end of the semester for general collection books and government documents. Books from the juvenile collection circulate for 28 days for UNCW faculty, staff, and trustees. Books from the featured new books collection circulate for 21 days for UNCW faculty, staff, and trustees.
• All others: 28 days for books from the general and juvenile collections and government documents. 21 days for books from the featured new books collection.
• DVDs, VHS tapes, CDs, and Audiobooks check out for 7 days for all users.
• eReaders can be checked-out for 14 days, but only by UNCW students, staff, and faculty.
• For more information, please see http://library.uncw.edu/policies/borrowing_policies.

• The Fledgling is available in a number of places, including the Reference collection (1951-1987), General Collection (1958-1987), and other copies available in Special Collections and Archives. 
• The UNCW Catalogue is available at various locations including: at the Circulation Desk, in the reference collection, Government Documents, and Archives. 
• You can search the library catalog using the "Title" tab and search for "University of North Carolina at Wilmington catalogue." 
• You can search the library catalog using the "Title" tab and search for "Fledgling."

There are plenty of film scripts and screenplays that are part of the general collection. To find these, perform a subject search in the library catalog for “Motion Picture Plays.” This action will bring up screenplays in the General Collection and Special Collections.

The Honors Papers can be searched in the catalog with the Subject Heading “Honors Paper.” Visit this page for a search box. For the most part, they are shelved together in the call number starting: LD3971.7 H6 on the wall outside the Honors College (2nd floor of Randall). Some earlier papers are only available in the University Archives.

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

First, find a streaming video:

• Start with the Randall Library guide to streaming videos (look under Locating Streaming Video at the top of the guide). It links to a page where you can search for videos as well as view a list of Randall Library’s streaming video databases that you may browse.
• If you already know the title of a video you would like to show, you can use the library catalog and search by title to see if Randall Library provides access to it. 
  
  
• Verify that the link to the video works by clicking on the View streaming video link:
  
   
• If the video does not play, contact your liaison librarian and they will troubleshoot, and, if necessary, purchase the video for our collection.

Playing the video in Zoom:

1. Open the video in your browser (in a new window rather than a new tab).
2. Open Zoom for PC or Mac
   • Zoom for the web (including on Chromebooks) does not provide the ability to share / play videos
   • The Zoom app for tablets and phones (Android and iOS) are problematic in sharing video
3. Share your screen, using Zoom, choosing the browser window in which your video is open. 
   • See “Optimizing a shared video clip in full screen”
   • See “Sharing Computer Sound During Screen Sharing” 
4. Begin playing the video.

Other Helpful Resources: 

• Off-Campus Access to Library Resources
• Permalinking to Library Resources 
   

DVDs are located on the first floor of the library (view map) and VHS tapes are located on the 2nd floor (view map).

To find a specific video, note the location, call number, and status. Click on the location link to see a map of that location.

Students, staff, and faculty may check out portable DVD/CD players or our media viewing cart at the Library Help Desk. The cart is equipped with the following:

• Region free BluRay player
• Standard BluRay player
• DVD/VHS combination player
• Headphones

You can also use the DVD/VCR and Blu-ray player in RL1045. Make a reservation for RL1045. 

The library catalog shows a status for each item indicating whether or not it is available for checkout:

These are the status messages you may see, and their meanings: 

STATUS

MEANING

AVAILABLE

Item is available for checkout.

DUE "09-29-11"

Item is checked out and due back on the indicated date.

IN PROCESS

Item is being processed and will be available soon.

LIB USE ONLY

Item is for library use only and cannot be checked out except to faculty or graduate students for short periods with librarian approval (except Special Collections books which do not circulate).

ON HOLDSHELF

Item has been placed on hold by a patron and is ready for pick up at the Circulation Desk.

NOT AVAILABLEItem is temporarily not available due to special circumstances.

DAMAGED

Item is not available – it is damaged and is being evaluated for replacement.

MISSING

Item is not available – it has been reported missing and is being searched for by library staff.

BILLED

Item is not available – it was not returned and the patron has been billed for the replacement cost.

LOST

Item is not available - it has been officially reported as lost and is being evaluated for replacement.

LOST & XFERRED

Item is not available – it was not returned and the patron's bill has been sent to the Business Office.

LOST AND PAID

Item is not available – it was not returned and has been paid for by the patron.

There are also messages you may see elsewhere before an item has been cataloged:

These are the messages you may see, and their meanings:

MESSAGE

MEANING

1 copy ordered for UNCW on 08-02-2010.

The library has ordered the item but it has not yet arrived.

1 copy being processed for UNCW.

The item is being cataloged and processed and will be available soon.

If you have any questions about status messages you see in the library catalog please do not hesitate to ask! Call the Research Help Desk at 910-962-3760 or the Circulation Desk at 910-962-3272 or email us at libref@uncw.edu or use the Chat link on the library homepage!

Music CDs are located on the 2nd floor of the library (view map) and audiobook cds are located on the 1st floor of the library (view map).

To find a specific CD, note the location, call number, and status. Click on the location link to see a map of that location.

Please visit our Find Music & Audiobooks page to search for music and audiobooks.

For information about locating CDs, visit "Where do I find CDs in Randall Library?"

Please visit our Find Videos & DVDs page to search for videos and DVDs.

For information about locating video recordings, visit  "Where do I find DVDs and other types of videos in Randall Library?"

Place a request for that item. Search the library catalog for the item you want, click on the title of the item, then click the "Request" button at the top of the display: 

Complete the login form, click "Submit," and the message displays that your request was successful. Please see our holds FAQ for pick-up information.

For books, a recall notice will be emailed to the patron automatically when you place your request. The patron can use the book for a minimum of 21 days and has 7 days to return the recalled book. If the hold is placed within 4 days of the book’s loan period, the due date will not be altered.

 Go here to get help with finding audiobooks.

The best way to search for foreign language audio recordings is by searching the library catalog using the subject tab.
Then search: Sound Recordings for English Speakers ______(list language here).

​The Media Viewing Cart is available to check out at the Library Help Desk on the first floor. You can take the cart anywhere in the library to watch media, including group study rooms (please make a reservation). If you do not use a group study room, headphones are required.

The cart is equipped with the following:

• Region free BluRay player
• Standard BluRay player
• DVD/VHS combination player

Access to this cart is restricted to UNCW students, faculty, and staff use.

The cart can be checked out for 4 hours, must stay in the library, and be returned to the Library Help Desk.

See also: Where can I watch a movie in the Library?

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

The due dates for interlibrary loan items are set by the lending library, and do not conform to Randall Library's checkout periods for items from our own collection. The typical lending period for an ILL item is 4-6 weeks, although some libraries will grant more or less time depending on their institution's policies. An item's due date will be printed on the paper strap attached to the item for customer reference.  

The lending library may issue a replacement invoice for any item they consider to be returned damaged. Damage can include (but is not limited to) highlighting or pen marks, coffee stains and other water damage, and torn or detached pages. 

Replacement invoices are the responsibility of the individual who borrowed the item, and charges are added to the user’s library account. Once these charges are paid, the item becomes the property of the user.

For policy information, please see https://library.uncw.edu/policies/interlibrary_borrowing 

Overdue interlibrary loans damage our reputation with other libraries and inhibit our ability to successfully borrow materials for all faculty, staff, and students. You will receive several warning notices before your borrowing privileges are suspended. Borrowing privileges are reinstated once an overdue item is returned unless we have received a final replacement invoice for the item from our lender. You will be notified via email when a final replacement invoice is pending.

Once the final invoice is issued, replacement charges and billing fees will be added to your library account and the item can no longer be returned. At this point, ILL privileges may be suspended indefinitely. Unpaid charges are transferred to student accounts and can inhibit registration, graduation, and transcript requests. Replacement charges issued by lending libraries typically far exceed the market cost of the item, and invoices are non-negotiable.

Library resource sharing staff abide by the statutes outlined in Title 17 of the U.S. Code, as well as the CONTU Guidelines which aid the interpretation of Sections 107 and 108 of the U.S. Copyright Act. This process may require the utilization of the Copyright Clearance Center and commercial document suppliers to obtain as much requested material as possible.

The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specific conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "Fair Use," that user may be liable for copyright infrigement.  This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

The National Commission on New Technological Uses of Copyrighted Works (CONTU) has developed a set of guidelines to assist libraries in fulfilling their duties while adhering to copyright law. CONTU guidelines (or the "suggestion of five") permits the copying during a calendar year of no more than five articles from a single journal title, not owned by the library, dated within the past five years. This means that the Interlibrary Loan Department staff can order a total of only 5 articles from a single journal title dated within the past 5 years regardless of how many users request articles from the same journal title. For articles obtained in excess of this number, the Library must pay a fee to the Copyright Clearance Center or must purchase the articles from a commercial vendor.  Any costs exceeding $30.00USD per request are the responsibility of the user requesting the material.

Interlibrary Loan is offered as a free service for eligible users because Randall Library absorbs the following costs for our campus community.

• Borrowing fees can range from $8.00-$35.00 per request, depending on the lending institution.
• Copyright fees can range from $25.00-$65.00 per article, depending on the publisher.
• Shipping rates vary by courier, weight, and destination.

Current UNCW students, faculty and staff.

Interlibrary loan requests can only be canceled between the time they are submitted and the time they are processed by ILL staff. Once a request has been sent out to potential lending libraries (in status: Submitted to Lending Libraries), it cannot be canceled by the requestor.

Due to licensing terms, e-books cannot be borrowed or lent via interlibrary loan. Any ILL request for an e-book will be processed as a request for a physical copy (unless Randall Library already owns the e-book, in which case a link to the item will be provided via e-mail).

Items requested through Interlibrary Loan may take anywhere from a few days to several weeks to arrive depending on the item's type, availability, and the shipping method used by the lending library. Please plan for a waiting period of at least 4 business days for journal articles, and at least 7-14 business days for books. Certain material types are less-often lent by libraries (including newly-published popular fiction and recreational media), so requests for these items may take longer to fill than for other items.

• Please fill out our "Suggest a Purchase" form.
• You will be asked for the author, title, publisher, date, and where you saw this item mentioned.
• You will receive an email confirmation of your purchase suggestion.
• If you want the item put on hold for you when it is available, you can select that option in the form. You will receive an email when the item is ready for pick-up.

When placing an ILL request for a book during the fall or spring semesters you may recommend that Randall Library consider purchasing the item for the collection. To do so, select “Consider for Purchase” or “Not sure” on the request form. If you prefer to borrow the book through the traditional ILL process, select “Borrow.” 

The criteria for this ILL-initiated purchasing program are more restrictive than for standard purchase requests, and include year of publication, cost of item, and expedited shipping availability. If the title meets the criteria, the item will be purchased rather than borrowed. If the title does not meet the criteria it will be requested for borrowing via ILL. 

Purchased items are typically ready for check out within 7 to 12 days. On arrival the item will be placed on hold for you at the Circulation Desk and you will receive an email when it ready to be checked out.

As a reminder, items outside these criteria may be requested by contacting your Liaison Librarian or submitting through the Suggest a Purchase form.

Most books, DVDs, Music CDs. Dissertations/Theses and articles from journals or magazines. Course textbooks and other required course materials are not available to borrow though ILL. These items can be purchased or rented from UNCW's Campus Bookstore.

• Current faculty and staff may choose to have items sent to their office through campus mail by selecting "Mail to Campus Address" as the delivery method in their ILLiad profile.
• Undergraduate and Graduate students will receive an email notification and instructions when an article is available for download from your ILL account. When a loan is received, an email notification message is sent when the item is available for pickup at the Library Help Desk in Randall Library.
• Distance Education faculty and students will be prompted to enter their current mailing address when creating their ILLiad profile. Items will be mailed via UPS with return shipping provided.
• Graduate students completing degree requirements outside of the Wilmington area may set their ILLiad profile status to “Distance Ed Grad” and provide their current mailing address. Items will be mailed via UPS with return shipping provided.
• Graduate students based at the Center for Marine Science may have items sent to them at CMS Myrtle Grove through campus mail. In their ILLiad profile, students should select “CMS” as their department/major, set their status as “Distance Ed Grad,” and enter CMS/Myrtle Grove as their address.

To look for books in libraries worldwide use WorldCat (search WorldCat) and request them using Interlibrary Loan (more information). Books requested using Interlibrary Loan may take 1-3 weeks to arrive at UNCW.

Your Interlibrary Loan username and password are the same as your UNCW username and password. If you have forgotten either of those, go the UNCW Account & Password page.

• You may request one renewal for an Interlibrary Loan item, unless the lending library has disallowed renewals. If no renewal is possible, it will be stated on the item's white band and in the item's record in your ILLiad account.
• To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and select "request renewal" in the upper right-hand corner of the screen. Your request will be forwarded to the lending library for consideration.
• You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.
• For policy information, please see the Interlibrary Borrowing Policy

• Current UNCW students, staff and faculty can use our Interlibrary Loan (ILL) service to borrow items not owned by Randall Library.
• Log on to our Interlibrary Loan Page to create a request.

• Current UNCW faculty, staff and students are eligible to borrow materials not owned by Randall Library through Interlibrary Loan (ILL).
• First time users will enter their name, address, and other personal information into the system only once, at the time of their first request. Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
• Whenever possible, documents are delivered electronically to your ILL account (you will receive email notification).
• Users can check the status of request(s) through their Interlibrary Loan account.

The library catalog shows a status for each item indicating whether or not it is available for checkout:

These are the status messages you may see, and their meanings: 

STATUS

MEANING

AVAILABLE

Item is available for checkout.

DUE "09-29-11"

Item is checked out and due back on the indicated date.

IN PROCESS

Item is being processed and will be available soon.

LIB USE ONLY

Item is for library use only and cannot be checked out except to faculty or graduate students for short periods with librarian approval (except Special Collections books which do not circulate).

ON HOLDSHELF

Item has been placed on hold by a patron and is ready for pick up at the Circulation Desk.

NOT AVAILABLEItem is temporarily not available due to special circumstances.

DAMAGED

Item is not available – it is damaged and is being evaluated for replacement.

MISSING

Item is not available – it has been reported missing and is being searched for by library staff.

BILLED

Item is not available – it was not returned and the patron has been billed for the replacement cost.

LOST

Item is not available - it has been officially reported as lost and is being evaluated for replacement.

LOST & XFERRED

Item is not available – it was not returned and the patron's bill has been sent to the Business Office.

LOST AND PAID

Item is not available – it was not returned and has been paid for by the patron.

There are also messages you may see elsewhere before an item has been cataloged:

These are the messages you may see, and their meanings:

MESSAGE

MEANING

1 copy ordered for UNCW on 08-02-2010.

The library has ordered the item but it has not yet arrived.

1 copy being processed for UNCW.

The item is being cataloged and processed and will be available soon.

If you have any questions about status messages you see in the library catalog please do not hesitate to ask! Call the Research Help Desk at 910-962-3760 or the Circulation Desk at 910-962-3272 or email us at libref@uncw.edu or use the Chat link on the library homepage!

Yes, visit this page for library maps and help locating specific areas in the library.

Bound Journals are located on the second floor. See the map.

Current Journals and Current Magazines and Newspapers are located on the first floor, near the entrance to Port City Java.  See the map.

See the Library of Congress Classification System (LC) guide.

The General Collection is on the second floor of the library. See the map.

Books, DVDs and other media on reserve can be located by searching the Course Reserves List.

Records with the Location UNCW A/V Phonodiscs are located in the Technical Services area and on shelves beside the Conference Room. Any staff member can access this collection and pull records for students to check out.

Cataloged Special Collections records have the location UNCW Special-Sound and an LC Call Number. Most of the records in Special Collections are not in the catalog and are in the Popular Music on Vinyl (LP, 78’s, & 45’s) database. They will have a call number that reads Shelf No or Album ID. Students wanting one of these categories can come to Special Collections and we will get the record.  

• Books, DVDs and other media on reserve can be located by searching the Course Reserves List.
• Or, locate the title of the item that you need in the Library Catalog, note the call number and request the item by call number at the Library Help Desk.

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

• Contact TAC
• Reset your Password

To access these resources from off-campus, start at the library website and use the links provided on our Find Databases page, or in our Library Catalog.

When you select a licensed resource such as a database, e-journal, or e-book from our website, library catalog or other library search tool, you may be prompted to log in. If you are on campus or using the UNCW VPN, you will not be prompted to log in. 

To log in, please enter:

• Your campus username (email address)
• Your campus (email) password
• You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

*Remote online access is only available to currently registered students, and currently employed staff and faculty.

Gifts to Randall Library benefit the entire University by helping us provide excellent services and materials to the UNCW community.

• Monetary donations (including memorials) are gratefully accepted for enhancing the delivery of library services.
• You can give online through UNCW Advancement.

Additional information is available at http://library.uncw.edu/about/giving_library.

• Randall Library accepts limited donations of books and other materials if they support the current teaching and research of UNCW and fit within the Collection Development Policy of Randall Library. In general resources should be published within the last 20 years and not duplicate content already owned by the library. Subject needs and guidelines will also apply. See our Gifts Policy for more information.
  • Please contact Jeanne Cross, Coordinator of Collection Development, to discuss a possible donation.
• For Special Collections and/or Archives materials please contact the Center for Southeast North Carolina Archives and History directly. 

Additional information is available at http://library.uncw.edu/about/giving_library.

Please visit the myTAC website for hours information or to schedule an appointment. Equipment checkout is available anytime TAC is open.

Visit Campus Dining - Port City Java for more information.

To check the hours for a specific day, see the library hours calendar.

Hours vary during the summer, and when classes are not in session.

During the fall and spring semester, access between Midnight and 7am, Sunday through Thursday, is restricted to UNCW students, staff, and faculty. OneCards are required.

If you have a NC Resident's or other type of visitor Borrower's Card, you login to your Library Account by entering:

• Your last or first name:
• Your ID (barcode from your Card)
• Your Library PIN

What if I have forgotten my Library PIN?
How do I create my library PIN?

Yes, Randall Library is a public facility and welcomes high school students to use its information resources in the building. View our High School Students policy for more information.

You can find driving directions, campus maps, parking information and a detailed Google map on this page: http://library.uncw.edu/directions

• Visit this page to request a PIN reset.
• An email will be sent to your email address with a link that will allow you to choose a new library PIN.
• Your Library PIN will allow you to View your Library Account and renew items.

Copying charges are $.15 per page at the coin copier. UNCW students can use their iPrint money to make copies for $.08 per page.
 

As a student in the UNC system, you are eligible for a free Cooperative Borrower's card as long as you are in good standing with your home university's library. Please see our policy page for further details and requirements.

Color printing is available from all iPrint stations. You may choose to print in color from any of the library’s computers.

• When sending the print job, select the COLOR print driver (the default is the B&W driver).
• When using My Print Center, in the “print options” section, select the option for “color.”
• Pick up your print job.

UNCW gives students an allotted amount of free prints each semester and color copies are also available. Visitors and Guests can also use iPrint.

• For printing costs for students, please see How Much Is Printing? on the iPrint FAQs webpage.
• For printing costs for visitors, please see iPrint for Visitors & Guests on the iPrint FAQs webpage.

For more information about iPrint and printing services, see the iPrint website.

Visitor computer users can save materials either by emailing to your personal email account (ex. Yahoo, Gmail, etc.) or by saving to a flash drive (you will need to bring your own). Visitor computers are not equipped with floppy or zip drives and do not allow downloading software.

Yes. Just select “seahawkguest” from your wireless connections on your laptop. Read more about IT services for visitors. 

For visitors from affiliated institutions, you can select the eduroam network. Use your home institution credentials to login and get internet access, as well as access to library resources. Read more about eduroam access.

• 4 visitor computers are located on the first floor of the library.
• Visitors must register for a free account at the Library Help Desk.
• The session time limit on these computers is one hour, and visitors are limited to a total of two hours daily.
• These computers have internet access and MS Word, PowerPoint, Excel and Access software. There is no other software available on these computers.

In order to use your borrowing privileges, you need to present a valid form of identification at check-out, such as the University OneCard for faculty, staff, or students, a borrower's card for visitors, or a state-issued picture identification card (e.g., a driver's license).

For more information, please see http://library.uncw.edu/policies/borrowing_policies. 

To check the hours for a specific day, see the library hours calendar.

Hours vary during the summer, and when classes are not in session.

During the fall and spring semester, access between Midnight and 7am, Sunday through Thursday, is restricted to UNCW students, staff, and faculty. OneCards are required.

Unaffiliated borrowers may check out materials by purchasing a NC Adult Resident Borrower's Card or North Carolina Community College student card. More information can be found in the given links. You may also call us at 910-962-3270.

If you have a Borrower's Card, but are not a current UNCW student, staff or faculty, you will need a Library PIN to  renew materials online that you have checked out. To create your PIN:

1. Access the PIN Login screen
2. Enter your first or last name
3. Enter your ID (the barcode on your Borrower's Card)
4. Enter a library PIN up to 30 letters, numbers, or both. Do not use symbols.
5. If this is the first time you have set a PIN, the next screen will ask you to enter the PIN twice.
6. Your PIN is now set.

If you have any difficulty, please contact the Research Help Desk at 910-962-3760. 
 

• If you are not a UNCW student, faculty or staff member, you can use the Visitor Lot located off Riegal Road and Price Drive (near the intramural fields). 
• There are also a few metered spaces in the Library Lot on the north side of the library off Randall Drive. 
• Find more information on parking.

You can charge your iPhone, Android, iPad, wireless headphones, and other technology at the charging station on the first floor. Instructions are displayed on the screen of the station. You can also find charging lockers on the first or second floor. 

A fax can be sent and received at the iPrint Business center on the first floor of Randall Library, or at the Seahawk Mail post office in Fisher University Union.

Students, staff, and faculty may check out portable DVD/CD players or our media viewing cart at the Library Help Desk. The cart is equipped with the following:

• Region free BluRay player
• Standard BluRay player
• DVD/VHS combination player
• Headphones

You can also use the DVD/VCR and Blu-ray player in RL1045. Make a reservation for RL1045. 

The second floor of Randall Library has been designated a Quiet Zone. The library's Noise and Cell Phone policy and Patron Behavior are enforced in the Quiet Zone. Patrons in this space are asked to keep noise to a minimum or relocate to a group study room or the library's first floor.

• To reserve a room, visit our Group Study Rooms Reservations page. Click on the desired time/day in the calendar.
• Group Study Rooms are available for groups of two or more on the first and second floors of the library.  See the first floor map and second floor map for locations.
• They are available for reservations by UNCW students, staff, and faculty for up to 2 hours a day.

Yes, visit this page for library maps and help locating specific areas in the library.

Bound Journals are located on the second floor. See the map.

Current Journals and Current Magazines and Newspapers are located on the first floor, near the entrance to Port City Java.  See the map.

Yes. Randall Library hosts two solicitation tables on our first floor and Campus Life hosts two solicitation tables in front of our buidling. These tables can be reserved using the UNCW Campus Reservation System (EMS).

Read more about the solicitation table policy.

• Books, DVDs and other physical items on course reserves are kept behind the Library Help Desk. Just bring the call number and your UNCW OneCard to the desk and ask for the item.
• Be sure to return the course reserves item(s) to the Library Help Desk when finished.

• Most items checked out from Randall Library, including Interlibrary Loan items, may be returned to the Library Help Desk when the library is open or deposited in one of our two item return stations when the library is closed. 
• We have one item return box by the Library lot (directly beside the library) and an item return slot in the wall to the left of the library's main entrance. 
• Items with very limited check-out periods, such as course reserve materials, and fragile or temperature-sensitive items should be returned directly to the Library Help Desk whenever possible. 
• You do not need to present ID when returning items.

• When you get an email from the library stating that your material is ready for pick up, visit the Library Help Desk and tell staff you are picking up your hold. 
• If you are a faculty or staff member, you may request that your held items be mailed to your campus address by contacting User Services staff at 910-962-3272.

Lost & found is located at the Library Help Desk. Please see the Lost & Found Policy for more information. 

Disposable, single-use headphones are available at the Library Help Desk.

Randall Library is now providing drop-in consultation hours for research data analysis in SPSS, R, and Excel for students, faculty and staff. For more information, see the Data Analysis Guide.

• Please fill out our "Suggest a Purchase" form.
• You will be asked for the author, title, publisher, date, and where you saw this item mentioned.
• You will receive an email confirmation of your purchase suggestion.
• If you want the item put on hold for you when it is available, you can select that option in the form. You will receive an email when the item is ready for pick-up.

• To reserve a room, visit our Group Study Rooms Reservations page. Click on the desired time/day in the calendar.
• Group Study Rooms are available for groups of two or more on the first and second floors of the library.  See the first floor map and second floor map for locations.
• They are available for reservations by UNCW students, staff, and faculty for up to 2 hours a day.

• The library has very limited space available for meetings and other space requests.
• Please see our policy regarding Facility Use in the Library.
• Please contact our Facility Coordinator at rlfacility@uncw.edu or 910-962-7474 to see if we can accommodate your needs.
• For more information about whom to contact about reserving rooms on campus, visit the Campus Reservation System (CRS) webpage.

• To request exhibit space, please fill out this form.
• Please submit your request as early as possible. Our exhibit spaces are usually reserved 6-12 months in advance.

• Please fill out this form and choose the appropriate category.
• We'll get back to you as soon as possible during normal business hours.

• We frequently get complaints about noise in the library. Sometimes they relate to the coffee bar, or to staff providing service at the desks, but most often they relate to library users being noisy in the study areas. We try to provide appropriate environments for a variety of types of learning, including dialog or group study as well as individual reading and contemplation. We have designated the second floor of the library as a noise free zone. 
• Cell phones are especially annoying to many people. We don't forbid their use, but ask that you turn the volume on vibrate and use the phone only in areas that are designated for some noise. Please see our Noise and Cell Phone Policy
• What can you do if there is noise in a "noise-free" zone? You can ask the person to be quiet. If you are not comfortable with that, or they don't respond favorably to your request, please tell a staff member and we will go "shush" them. 

• The Distance Learning Class (RL2005) can be reserved via the UNCW Event Management System or by submitting a ticket.
• More about Distance Education & Video Network Services or email Dan Noonan, noonand@uncw.edu.

• You can make a reservation using the Campus Reservation System. Visit the Space Planning and Management website for more information.
• Bookings will appear on the Library Calendar and the UNCW Events Calendar (search for "library" to see a better listing of auditorium availability).
• For more information, see the Auditorium policy statement.

Yes. Randall Library hosts two solicitation tables on our first floor and Campus Life hosts two solicitation tables in front of our buidling. These tables can be reserved using the UNCW Campus Reservation System (EMS).

Read more about the solicitation table policy.

Randall Library is now providing drop-in consultation hours for research data analysis in SPSS, R, and Excel for students, faculty and staff. For more information, see the Data Analysis Guide.