Frequently Asked Questions

icon of an exclamation markDue to renovation and expansion-related building changes starting May 8, 2024, the library building will be closed. Some of the information on these FAQ pages may be affected. Library services are being offered virtually and at the temporary Library Help Desk in the front entrance of the library. Read more about Summer 2024 modified service plans

FAQ
Find your answers to commonly asked questions about library services, using the library and finding materials.
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Computers and Technology

First, find a streaming video:

  • Start with the Randall Library guide to streaming videos (look for the Locating Streaming Video tab). It links to a page where you can search for videos as well as view a list of Randall Library’s streaming video databases that you may browse.
  • If you already know the title of a video you would like to show, you can use the library catalog and search by title to see if Randall Library provides access to it. 

    a screenshot of the library catalog
  • Verify that the link to the video works by clicking on the View streaming video link:
    a screenshot of the video title in the catalog
     
  • If the video does not play, contact your liaison librarian and they will troubleshoot, and, if necessary, purchase the video for our collection.

Playing the video in Zoom:

  1. Open the video in your browser (in a new window rather than a new tab).
  2. Open Zoom for PC or Mac
    • Zoom for the web (including on Chromebooks) does not provide the ability to share / play videos
    • The Zoom app for tablets and phones (Android and iOS) are problematic in sharing video
  3. Share your screen, using Zoom, choosing the browser window in which your video is open. 
  4. Begin playing the video.

Other Helpful Resources: 

For instructions on how to use our microfilm and microfiche machines, please refer to the How to use the Microfilm ScanPro 2000 and How to use the Minolta Microfilm Machine guides.

Software on Computers

  • 7-Zip
  • Adobe Acrobat DC
  • ArcGIS 10.8.2
  • Audacity
  • GIMP (GNU Image Manipulation Program)
  • Google Chrome
  • JMP Pro 16
  • Microsoft Office 365
    • Access
    • Excel
    • OneNote
    • PowerPoint
    • Publisher
    • Word
  • Microsoft OneDrive
  • Mozilla Firefox
  • Notepad++
  • Python 3.11
  • Read&Write Literarcy & Accessibility Software
  • Respondus Lockdown Browser
  • SPSS Statistics 29

Computers on the second floor, outside of the Graduate Study Lounge and the Quiet Study Lounge, have the Adobe Creative Cloud. Read more about accessing Adobe Creative Cloud applications.

There are four Bloomberg Terminals in the Learning Commons.

GIS stations in the Learning Commons (located near Bloomberg Terminals) have:

  • Regular Arc GIS desktop 10.7.1
  • Arc GIS Pro
  • ENVI 5.5.2
  • ERDAS Imagine 2018
  • Google Earth

 

VMWare Horizon

Whether you are on or off campus, using a PC, Mac or mobile device, you can access UNCW software through Horizon. The complete list of software available through Horizon is on the linked page. 

The Horizon client is installed on Randall Library computers. 

Many group study rooms have monitors you can connect to and RL 1045 offers multimedia presentation equipment and ample meeting space. Both group study pods near Port City Java are equipped with The Extron TeamWork® 601 (Collaboration station).

You can find descriptions of group study rooms on the Group Study Room Reservations page

 

Disposable, single-use headphones are available at the Library Help Desk.

  • 4 visitor computers are located on the first floor of the library.
  • Visitors must register for a free account at the Library Help Desk.
  • The session time limit on these computers is one hour, and visitors are limited to a total of two hours daily.
  • These computers have internet access and MS Word, PowerPoint, Excel and Access software. There is no other software available on these computers.

See also: Can visitors save or download materials on the visitor computers?

Yes. Just select “seahawkguest” from your wireless connections on your laptop. Read more about IT services for visitors

For visitors from affiliated institutions, you can select the eduroam network. Use your home institution credentials to login and get internet access, as well as access to library resources. Read more about eduroam access.

Visitor computer users can save materials either by emailing to your personal email account (ex. Yahoo, Gmail, etc.) or by saving to a flash drive (you will need to bring your own). Visitor computers are not equipped with floppy or zip drives and do not allow downloading software.

Connecting to Hawkwifi: See the myTAC knowledgebase article about Hawkwifi.

Connecting to SeahawkGuest: See the myTAC knowledgebase article about SeahawkGuest.

About Eduroam:

This secure network can be used by visiting faculty, staff and students if their educational institution is a participant. All UNCW faculty, staff and students can securely access the Internet from any other participating educational institution worldwide via the eduroam network.

See the myTAC knowledgebase article for Eduroam.

Please visit the myTAC website for hours information or to schedule an appointment. Equipment checkout is available anytime TAC is open.

 

To access these resources from off-campus, start at the library website and use the links provided on our Find Databases page, or in our Library Catalog.

When you select a licensed resource such as a database, e-journal, or e-book from our website, library catalog or other library search tool, you may be prompted to log in. If you are on campus or using the UNCW VPN, you will not be prompted to log in. 

To log in, please enter:

  • Your campus username (email address).
  • Your campus (email) password.
  • You will be prompted to authenticate via DUO.

Once logged in, you will be automatically transferred to the resource you selected.

Remote online access is only available to currently registered students, and currently employed staff and faculty.

Logon with your UNCW email username (without the @uncw.edu) and email password.

You can charge your iPhone, Android, iPad, wireless headphones, and other technology at the charging station on the first floor. Instructions are displayed on the screen of the station. You can also find charging lockers on the first or second floor. 

 

Yes, there is a workstation on the first floor of the library, in the Learning Commons. Visit our Adaptive Equipment/Software page to learn more about the equipment/software available.
 

The Extron System is available in the 2 group study pods on the first floor. To use the system:

  • Plug an available HDMI or VGA cable into a laptop or other mobile device. HDMI cables should be available at each station and are also available for check out at the Library Help Desk.
  • To select a device for display, press the selection button on the cable. Wait several seconds for the display to activate. One device at a time can be selected for display.
  • To switch between devices, just press the selection button on the cable for the desired device. Wait several seconds for the display to change.
  • When finished, just unplug the display cables from the devices.

UNCW has purchased Adobe Creative Cloud for all students and 25% of faculty and staff. Learn more about how to access Adobe Creative Cloud.

Computers on the second floor of Randall Library (PDF), except for the Graduate Lounge, have access to Adobe Creative Cloud, including Photoshop, Illustrator, InDesign, and Dreamweaver. Read more about software available at Randall Library

Computers on the first floor, near the back of the library, also have Adobe Creative Cloud. 

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

Log in here for interlibrary loan requests.

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

  • Your campus username (email address)
  • Your campus (email) password
  • You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

Laptop computers are available for check out at TAC (located on the first floor of Randall Library). You must provide your student ID to check out a laptop.

They can be checked out for 24 hours.

For more information, please see How Can I Check Out and/or Renew a Laptop Loaner From TAC?.

Copying

  • For UNCW faculty, staff and students, you can use any iPrint machine to make copies. 
  • Visitors or guests can make copies using the visitor copier/printer with their visitor or guest printing card. Or, use the coin operated copier (black and white only) located in the Learning Commons.
  • One Minolta Microform copier ($.10 a copy) is located on the second floor near Government Documents. Two other Digital Microform Machines connected to iPrint are located on the first and second floors.
  • High-volume copying may also be done the iPrint Business Center, located in the back of Randall.
  • UNCW faculty, staff and students can make color copies using the iPrint machines. 
  • Visitors can make color copies using the visitor copier/printer with their visitor or guest printing card. For step by step instructions on printing as a vistor, please see the iPrint for Visitors and Guests FAQ.
  • Color copying is also available at the iPrint Business Center, in the back of Randall.

Copying charges are $.15 per page at the coin copier. UNCW students can use their iPrint money to make copies for $.08 per page.
 

You can add money to your Seahawk Buck$ account on your One Card online. During business hours, Auxiliary Services can also accept money to be added to your account.

Printing

You can add money to your Seahawk Buck$ account on your One Card online. During business hours, Auxiliary Services can also accept money to be added to your account.

  • Randall Library has a total of 7 iPrint stations. On the first floor there are 5 iPrint stations (all identified with an iPrint banner). On the second floor, you can find an iPrint station located against the wall of the main restrooms.
  • There are 2 copiers which can be used with iPrint; these can be found in the Learning Commons.
  • There is also a visitor iPrint station located near the visitor computers.
  • Find other iPrint locations.

We recommend using My Print Center, an online portal where you can easily login, send your document to the print queue, and then pick it up at a UNCW iPrint station. There are only a few file types that cannot be loaded to My Print Center. In this case you will need to install the iPrint drivers. To download the drivers and for more information please visit iPrint Services How to Print webpage.

You can print from any computer in the library through the campus iPrint system and pick up your print job from any iPrint printer on campus. For detailed instructions, please visit iPrint Services How to Print webpage.

Color printing is available from all iPrint stations. You may choose to print in color from any of the library’s computers.

  • When sending the print job, select the COLOR print driver (the default is the B&W driver).
  • When using My Print Center, in the “print options” section, select the option for “color.”
  • Pick up your print job.

UNCW gives students an allotted amount of free prints each semester and color copies are also available. Visitors and Guests can also use iPrint.

  • For printing costs for students, please see How Much Is Printing? on the iPrint FAQs webpage.
  • For printing costs for visitors, please see iPrint for Visitors & Guests on the iPrint FAQs webpage.

For more information about iPrint and printing services, see the iPrint website.

To print a document from Canvas, you must download the document to your desktop or to the iPrint My Print Center portal and print it from there. 

Yes, the library has visitor computers and a guest iPrint printer on the first floor. For step by step instructions on printing as a vistor, please see the iPrint for Visitors and Guests FAQ.

UNCW gives students an allotted amount of free prints each semester and color copies are also available. Visitors and Guests can also use iPrint.

  • For printing costs for students, please see How Much Is Printing? on the iPrint FAQs webpage.
  • For printing costs for visitors, please see iPrint for Visitors & Guests on the iPrint FAQs webpage.
  • For more information about iPrint and printing services, see the iPrint website.

 

You can go to the iPrint Business Center in the back of Randall (near TAC) where you can pay with cash or Seahawk Bucks to print or copy. 

Remember, print jobs remain in the iPrint queue for 24 hours. You can pick up job from any iPrint on campus once you have retrieved your UNCW ID card.

You can also: 

  • Save your work to your UNCW OneDrive account. For help with OneDrive, see TAC's help documentation.
  • Students, Faculty and Staff can check-out flash drives at TAC to save their work for later printing.
  • Email yourself the documents for later retrieval.
 
 
 
 

Scanning

There are 4 scanners in the Learning Commons, and additional scanners by the TAC, freely available for student, faculty, and staff use. These scanners are each connected to computers allowing you to save, print and edit your scans.

There is also a “quick scan” computer station located by the bank of iPrint printers on the first floor of the library.