Frequently Asked Questions
Find your answers to commonly asked questions about library services, using the library and finding materials.
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Computers and Technology
First, find a streaming video:
- Start with the Randall Library guide to streaming videos (look under Locating Streaming Video at the top of the guide). It links to a page where you can search for videos as well as view a list of Randall Library’s streaming video databases that you may browse.
- If you already know the title of a video you would like to show, you can use the library catalog and search by title to see if Randall Library provides access to it.
- Verify that the link to the video works by clicking on the View streaming video link:
- If the video does not play, contact your liaison librarian and they will troubleshoot, and, if necessary, purchase the video for our collection.
Playing the video in Zoom:
- Open the video in your browser (in a new window rather than a new tab).
- Open Zoom for PC or Mac
- Zoom for the web (including on Chromebooks) does not provide the ability to share / play videos
- The Zoom app for tablets and phones (Android and iOS) are problematic in sharing video
- Share your screen, using Zoom, choosing the browser window in which your video is open.
- Begin playing the video.
Other Helpful Resources:
For instructions on how to use our microfilm and microfiche machines, please refer to the How to use the Microfilm ScanPro 2000 and How to use the Minolta Microfilm Machine guides.
Software on Computers
- 7-Zip 18.5
- Adobe Acrobat DC
- ArcGIS 10.8.2
- Audacity 2.1.3
- GIMP 2.8.6
- Google Chrome
- IBM SPSS Statistics 24
- JMP Pro 14
- Microsoft Office 365 ProPlus
- Access
- Excel
- OneNote
- PowerPoint
- Publisher
- Word
- Microsoft OneDrive
- Mozilla Firefox
- Notepad++
- Pharos iPrint
- Python 3.8
- Read&Write Gold 11
- Respondus Lockdown Browser
Computers on the second floor, outside of the Graduate Study Lounge and the Quiet Study Lounge, have the Adobe Creative Cloud. Read more about accessing Adobe Creative Cloud applications.
There are four Bloomberg Terminals in the Learning Commons.
GIS stations in the Learning Commons (located near Bloomberg Terminals) have:
- Regular Arc GIS desktop 10.7.1
- Arc GIS Pro
- ENVI 5.5.2
- ERDAS Imagine 2018
- Google Earth
VMWare Horizon
Whether you are on or off campus, using a PC, Mac or mobile device, you can access UNCW software through Horizon. The complete list of software available through Horizon is on the linked page.
The Horizon client is installed on Randall Library computers.
Many group study rooms have monitors you can connect to and RL 1045 offers multimedia presentation equipment and ample meeting space. Both group study pods near Port City Java are equipped with The Extron TeamWork® 601 (Collaboration station).
You can find descriptions of group study rooms on the Group Study Room Reservations page.
- On the first floor of the library there are over 100 computers, including 12 Macs, 4 Bloomberg terminals and 2 GIS workstations for UNCW student, staff, and faculty use. See what software is available in the Learning Commons .
- Second floor computers have access to the Adobe Creative Cloud.
- There are 6 kiosks around the library for quick browsing.
- Visitors have 4 designated computers for use.
- You can check out laptops from TAC
- TAC has specialized collaboration and video editing computers and software, including the Adobe Creative Cloud.
Disposable, single-use headphones are available at the Library Help Desk.
- E-mail will be set up for new students 5 business days after registration.
- Your student e-mail address is your initials followed by four randomly generated numbers.
- To find your e-mail address, go to UNCW SeaPort at https://myseaport.uncw.edu/ and follow the steps listed under the log in boxes.
- Find more information about IT services at UNCW.
- 4 visitor computers are located on the first floor of the library.
- Visitors must register for a free account at the Library Help Desk.
- The session time limit on these computers is one hour, and visitors are limited to a total of two hours daily.
- These computers have internet access and MS Word, PowerPoint, Excel and Access software. There is no other software available on these computers.
Yes. Just select “seahawkguest” from your wireless connections on your laptop. Read more about IT services for visitors.
For visitors from affiliated institutions, you can select the eduroam network. Use your home institution credentials to login and get internet access, as well as access to library resources. Read more about eduroam access.
Visitor computer users can save materials either by emailing to your personal email account (ex. Yahoo, Gmail, etc.) or by saving to a flash drive (you will need to bring your own). Visitor computers are not equipped with floppy or zip drives and do not allow downloading software.
Laptop computers are available for check out at TAC (located on the first floor of Randall Library). You must provide your student ID to check out a laptop.
They can be checked out for 24 hours.
For more information, please see https://uncw.teamdynamix.com/TDClient/KB/ArticleDet?ID=11558.
Please visit the myTAC website for hours information or to schedule an appointment. Equipment checkout is available anytime TAC is open.
To access these resources from off-campus, start at the library website and use the links provided on our Find Databases page, or in our Library Catalog.
When you select a licensed resource such as a database, e-journal, or e-book from our website, library catalog or other library search tool, you may be prompted to log in. If you are on campus or using the UNCW VPN, you will not be prompted to log in.
To log in, please enter:
- Your campus username (email address)
- Your campus (email) password
- You will be prompted to authenticate via DUO
Once logged in, you will be automatically transferred to the resource you selected.
*Remote online access is only available to currently registered students, and currently employed staff and faculty.
Logon with your UNCW email username (without the @uncw.edu) and email password.
You can charge your iPhone, Android, iPad, wireless headphones, and other technology at the charging station on the first floor. Instructions are displayed on the screen of the station. You can also find charging lockers on the first or second floor.
Yes, there is a workstation on the first floor of the library, in the Learning Commons. Visit our Adaptive Equipment/Software page to learn more about the equipment/software available.
The Extron System is available in the 2 group study pods on the first floor (go here to reserve a pod). To use the system:
- Plug an available HDMI or VGA cable into a laptop or other mobile device. HDMI cables should be available at each station and are also available for check out at the Circulation Desk.
- To select a device for display, press the selection button on the cable. Wait several seconds for the display to activate. One device at a time can be selected for display.
- To switch between devices, just press the selection button on the cable for the desired device. Wait several seconds for the display to change.
- When finished, just unplug the display cables from the devices.
UNCW has purchased Adobe Creative Cloud for all students and 25% of faculty and staff. Learn more about how to access Adobe Creative Cloud.
Computers on the second floor of Randall Library (PDF), except for the Graduate Lounge, have access to Adobe Creative Cloud, including Photoshop, Illustrator, InDesign, and Dreamweaver. Read more about software available at Randall Library.
Computers on the first floor, near the back of the library, also have Adobe Creative Cloud.
To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.
For interlibrary loan requests, log in here: https://liblink.uncw.edu/login?url=https://illiad.uncw.edu/illiad.dll
To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.
To log in, please enter:
- Your campus username (email address)
- Your campus (email) password
- You will be prompted to authenticate via DUO
Once logged in, you will be automatically transferred to the resource you selected.
Problems with your login?
Connecting to Hawkwifi:
- View available networks on your device and select Hawkwifi.
- Enter your UNCW username and password.
- Accept security certificate, if prompted to do so.
- Domain is UNCW if prompted to enter it.
See the myTAC knowledgebase article about Hawkwifi.
Connecting to SeahawkGuest:
- View available networks on your device and select SeahawkGuest.
- Open a browser, you will be redirected to the access agreement page.
- If you are not automatically redirected, you can type 1.1.1.1 into the address bar and press enter to reach the agreement page.
- If you agree to abide by the listed conditions, click accept.
- Your connection will be active for 1 hour, bandwidth limited, and unable to access UNCW resources.
- You will have to disconnect, reconnect and re-accept the agreement after the hour expires.
See the myTAC knowledgebase article about SeahawkGuest.
About Eduroam:
This secure network can be used by visiting faculty, staff and students if their educational institution is a participant. All UNCW faculty, staff and students can securely access the Internet from any other participating educational institution worldwide via the eduroam network.
Visit the myTAC knowledgebase article for Eduroam.
Copying
- For UNCW faculty, staff and students, you can use any iPrint machine to make copies.
- Add money to your UNCW One Card online and use iPrint money for photocopying.
- Visitors or guests can make copies using the visitor copier/printer with their visitor or guest printing card. Or, use the coin operated copier (black and white only) located in the Learning Commons.
- One Minolta Microform copier ($.10 a copy) is located on the second floor near Government Documents. Two other Digital Microform Machines connected to iPrint are located on the first and second floors.
- High-volume copying may also be done the iPrint Business Center, located in the back of Randall (near TAC).
- UNCW faculty, staff and students can make color copies using the iPrint machines.
- Visitors can make color copies using the visitor copier/printer with their visitor or guest printing card. For step by step instructions on printing as a vistor, please see the iPrint for Visitors and Guests FAQ.
- Color copying is also available at the iPrint Business Center, in the back of Randall.
Copying charges are $.15 per page at the coin copier. UNCW students can use their iPrint money to make copies for $.08 per page.
You can add money to your Seahawk Buck$ account on your One Card online. During business hours, Auxiliary Services can also accept money to be added to your account.
Printing
You can add money to your Seahawk Buck$ account on your One Card online. During business hours, Auxiliary Services can also accept money to be added to your account.
- Randall Library has a total of 7 iPrint stations. On the first floor there are 5 iPrint stations (all identified with an iPrint banner). On the second floor, you can find an iPrint station located against the wall of the main restrooms.
- There are 2 copiers which can be used with iPrint; these can be found in the Learning Commons.
- There is also a visitor iPrint station located near the visitor computers.
- Find other iPrint locations.
We recommend using My Print Center, an online portal where you can easily login, send your document to the print queue, and then pick it up at a UNCW iPrint station. There are only a few file types that cannot be loaded to My Print Center. In this case you will need to install the iPrint drivers. To download the drivers and for more information please visit iPrint Services How to Print webpage.
You can print from any computer in the library through the campus iPrint system and pick up your print job from any iPrint printer on campus. For detailed instructions, please visit iPrint Services How to Print webpage.
Color printing is available from all iPrint stations. You may choose to print in color from any of the library’s computers.
- When sending the print job, select the COLOR print driver (the default is the B&W driver).
- When using My Print Center, in the “print options” section, select the option for “color.”
- Pick up your print job.
UNCW gives students an allotted amount of free prints each semester and color copies are also available. Visitors and Guests can also use iPrint.
- For printing costs for students, please see How Much Is Printing? on the iPrint FAQs webpage.
- For printing costs for visitors, please see iPrint for Visitors & Guests on the iPrint FAQs webpage.
For more information about iPrint and printing services, see the iPrint website.
To print a document from Canvas, you must save the document to the desktop, open the file, and print it from there.
Yes, the library has visitor computers and a guest iPrint printer on the first floor. For step by step instructions on printing as a vistor, please see the iPrint for Visitors and Guests FAQ.
UNCW gives students an allotted amount of free prints each semester and color copies are also available. Visitors and Guests can also use iPrint.
- For printing costs for students, please see How Much Is Printing? on the iPrint FAQs webpage.
- For printing costs for visitors, please see iPrint for Visitors & Guests on the iPrint FAQs webpage.
- For more information about iPrint and printing services, see the iPrint website.
You can go to the iPrint Business Center in the back of Randall (near TAC) where you can pay with cash or Seahawk Bucks to print or copy.
Remember, print jobs remain in the iPrint queue for 24 hours. You can pick up job from any iPrint on campus once you have retrieved your UNCW ID card.
You can also:
- Save your work to your UNCW OneDrive account. For help with OneDrive, see TAC's help documentation.
- Students, Faculty and Staff can check-out flash drives at TAC to save their work for later printing.
- Email yourself the documents for later retrieval.
Scanning
There are 4 scanners in the Learning Commons, and additional scanners by the TAC, freely available for student, faculty, and staff use. These scanners are each connected to computers allowing you to save, print and edit your scans.
There is also a “quick scan” computer station located by the bank of iPrint printers on the first floor.