Library FAQ

Unaffiliated borrowers may check out materials by purchasing a NC Adult Resident Borrower's Card or North Carolina Community College student card. More information can be found in the given links. You may also call us at 910-962-3270.

As a student in the UNC system, you are eligible for a free Cooperative Borrower's card as long as you are in good standing with your home university's library. Please see our policy page for further details and requirements.

Yes, Randall Library is a public facility and welcomes high school students to use its information resources in the building. View our High School Students policy for more information.

In order to use your borrowing privileges, you need to present a valid form of identification at check-out, such as the University OneCard for faculty, staff, or students, a borrower's card for visitors, or a state-issued picture identification card (e.g., a driver's license).

For more information, please see

  • 4 visitor computers are located on the first floor of the library.
  • Visitors must register for a free account at the Circulation Desk.
  • The session time limit on these computers is one hour, and visitors are limited to a total of two hours daily.
  • These computers have internet access and MS Word, PowerPoint, Excel and Access software. There is no other software available on these computers.
  • Yes it does offer printing for visitors. At Randall library a bank of computers and a guest iPrint printer has been dedicated for use for UNCW visitors and guests. The cost is .10 cents per printed page for black & white prints and .25 cents per printed page for color. In order to print as a visitor please follow the steps below. 
  1. Step 1: Purchase a guest card.
    Guests must purchase a "guest card." You can purchase this from the iPrint card dispenser on the first floor of the Randall Library. Patrons will need to insert a total of $2 which covers the cost of the iPrint Guest Card ($1) and preloaded guest print funds ($1). The card dispenser only accepts $1 and gives no change.
  2. Step 2: Preview print.
    Before sending a print request, use the "Print Preview" option under the "File" pulldown menu to assure that you print only the pages you desire.
  3. Step 3: Send to printer.
    Send your document to the iPrint printer/queue by selecting the "Print" icon or choosing the iPrint printer from the File > Print drop-down menu.
  4. Step 4: Enter username.
    Enter your username, which is the ID number on your guest card.
  5. Step 5: Name your print job.
    Enter a name for your job in the space provided so that you can locate it when you go to the release station to release your print job.
  6. Step 6: Print or cancel.
    After entering your information, press "Print" and your job will be available for 24 hours. After the 24-hour period, your print file will be deleted.
  7. Step 7: Go to the designated iPrint release station.
    Go to the designated GUEST release station in Randall Library to release your job.
  8. Step 8: (At the release station) Login and swipe your guest card.
    Login to the iPrint program with your guest card number. Leave "password" blank. Swipe your guest card through the card reader.
  9. Step 9: Release your print job.
    Select your print job from the list and then press the blue Start button.
    *Please Note: You also have the option of deleting the job. Select the job(s) and press the "Delete" icon at the bottom right of the screen
  • Visitors may also use the iPrint Business Center, located at the back of the library next to the Digital Makerspace, to print.
  • Please email yourself print jobs or save them to a USB memory stick. 

Yes. Just select “seahawkguest” from your wireless connections on your laptop. Read more about wifi access. 

For visitors from affiliated institutions, you can select the eduroam network. Use your home institution credentials to login and get internet access, as well as access to library resources.

Visitor computer users can save materials either by emailing to your personal email account (ex. Yahoo, Gmail, etc.) or by saving to a CD ROM or flash drive (you will need to bring your own). Visitor computers are not equipped with floppy or zip drives and do not allow downloading software.

Copying charges are $.15 per page at the coin copier. UNCW students can use their iPrint money to make copies for $.08 per page.

  • Color printing is available from all iPrint stations. You may choose to print in color from any of the library’s computers.
  • When sending the print job, select the COLOR print driver (the default is the B&W driver).
  • When using My Print Center, in the “print options” section, select the option for “color.”
  • Pick up your print job.
  • Color copies cost $.25 per side for Students, Staff & Faculty.
  • Visitors or guests: find out more about printing services.


  • If you are not a UNCW student, faculty or staff member, you can use the Visitor's Lot (Lot M) located off Riegal Road and Price Drive (near the intramural fields). 
  • There are also a few metered spaces in the lot on the north side of the library (Lot D) off Randall Drive. 
  • More information on parking can be found at
  • Photocopiers are located on the first floor of the library in the Learning Commons.
  • There is one coin operated copier located in the Learning Commons ($0.15 a copy).
  • All other copiers require a UNCW One Card. They can be found in the Learning Commons.
  • Copying charges are $.15 per page (coin copier) and $.08 when the UNCW One Card is used.
  • UNCW patrons can add money to their UNCW One Card online and can use iPrint money for photocopying.
  • One Minolta Microform copier ($.10 a copy) and Two Digital Microform Machines connect to iPrint are located on the second floor near Government Documents.
  • High-volume copying (as opposed to smaller printing needs) may also be done the iPrint Business Center, located in the back of Randall (near TAC), for B&W 1-2 pages $.27 per side, 3+ pages $.10 per side; Color $.45 per side.

You can find driving directions, campus maps, parking information and a detailed Google map on this page:

To check the hours for a specific day, see the library hours calendar.

Hours vary during the summer, and when classes are not in session.

During the semester, access between 10:00pm - 7:00am Sunday - Thursday and 6:00pm - 9:00pm on Fridays is restricted to UNCW students, faculty, and staff.

If you have a NC Resident's or other type of visitor Borrower's Card, you login to your Library Account by entering:

  • Your last or first name:
  • Your ID (barcode from your Card)
  • Your Library PIN

What if I have forgotten my Library PIN?
How do I create my library PIN?

If you have a Borrower's Card, but are not a current UNCW student, staff or faculty, you will need a Library PIN to  renew materials online that you have checked out. To create your PIN:
  1. Access the PIN Login screen
  2. Enter your first or last name
  3. Enter your ID (the barcode on your Borrower's Card)
  4. Enter a library PIN up to 30 letters, numbers, or both. Do not use symbols.
  5. If this is the first time you have set a PIN, the next screen will ask you to enter the PIN twice.
  6. Your PIN is now set.

If you have any difficulty, please contact the Research Help Desk at 910-962-3760. 

  • Visit this page to request a PIN reset.
  • An email will be sent to your email address with a link that will allow you to choose a new library PIN.
  • Your Library PIN will allow you to View your Library Account and renew items.