What happens if I damage or lose a library item?

icon of an exclamation markDue to renovation and expansion-related building changes starting May 8, 2024, the library building will be closed. Some of the information on these FAQ pages may be affected. Library services are being offered virtually and at the temporary Library Help Desk in the front entrance of the library. Read more about Summer 2024 modified service plans

If an item is damaged or lost, repair or replacement costs will be assessed in addition to a $15 non-refundable overdue fee. Please note that water damage cannot be repaired and must be replaced.

Randall Library is unable to accept replacement items in lieu of payment for lost or damaged items due to variations in format, edition, and condition, as well as associated costs of evaluation and processing. Patrons should pay any applicable replacement costs and fines. Please contact Jeanne Cross (crossj@uncw.edu), Coordinator of Collection Development, for further information.

For more information, please see our Borrowing Policies.