Frequently Asked Questions

icon of an exclamation markDue to renovation and expansion-related building changes starting May 8, 2024, the library building will be closed. Some of the information on these FAQ pages may be affected. Library services are being offered virtually and at the temporary Library Help Desk in the front entrance of the library. Read more about Summer 2024 modified service plans

Borrowing, Renewing & Fines

  • Course reserve items such as books and DVDs are stored behind the Library Help Desk.
  • Bring the call number and your UNCW One Card to the desk to request the item.
  • Be sure to return the course reserve item(s) to the Library Help Desk when finished.

Finding & Getting Materials

  • Course reserve items such as books and DVDs are stored behind the Library Help Desk.
  • Bring the call number and your UNCW One Card to the desk to request the item.
  • Be sure to return the course reserve item(s) to the Library Help Desk when finished.
  • Current UNCW students, staff and faculty can use our Interlibrary Loan (ILL) service to borrow items not owned by Randall Library.
  • Current UNCW faculty, staff and students are eligible to borrow materials not owned by Randall Library through Interlibrary Loan (ILL).
  • First time users will enter their name, address, and other personal information into the system only once, at the time of their first request. Thereafter, you log in with your UNCW username and password and need only enter the bibliographic information for your requests.
  • Whenever possible, documents are delivered electronically to your ILL account (you will receive email or text message notification).
  • Users can check the status of request(s) through their Interlibrary Loan account.
  • Log on to our Interlibrary Loan Page to create a request.

You will receive an email when the item is ready for pick-up at the Library Help Desk. Holds are usually available within 1-2 business days.

  • Search the Library Catalog.
  • Look for the Request icon near the top of the item information page.

Request liberal cat

  • Log into your library account. Once you log in, the request is placed. You can continue to search for other items and use the request button to place holds. Undergraduates are limited to 5 holds at a time.
  • You will receive an email when the item is ready for pick-up at the Library Help Desk. Holds are usually available within 1-2 business days.