Research Services supports the educational and research functions of the university by assisting students, faculty, and staff in meeting their curricular, research, and general information needs. We also offer service to those not affiliated with the university. These services are provided in person, telephone, email, chat and by text.
When providing these research services, librarians and student assistants attempt to educate users in library research techniques, and encourage independent use of this and other libraries. We treat all requests in a serious and professional manner and do not discuss any aspect of a reference transaction with others except in a professional context.
Library users are encouraged to use the research assistance at the Research Help Desk for direct personal assistance with their information needs. Users are assisted on a first-come first-served basis; however, at busy times, persons affiliated with UNCW are given priority over those not affiliated with UNCW and in-person requests have precedence over telephone, email, chat, and text requests.
Telephone, email, chat, and text contact information can be found by visiting the “Get Help” webpage. Chat, text, and telephone reference assistance is available during the Research Help Desk hours for brief answer types of questions. Replies to email can be expected within one business day.
When the Research Help Desk is not staffed, UNCW students, faculty and staff are encouraged to use the after-hours chat reference service.
For more in-depth assistance,librarians also provides One-on-One Help appointments.