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Listed below are essential library services and resources to help faculty, students, and staff as we continue to work and take classes remotely, including answers to frequently asked questions about services such as returning books, accessing the physical collection, and using our online collections. For information about building access, hours, and services, please see Library Response to Coronavirus.

If you have any additional questions, contact us here.

On this page:

Resources for Faculty Resources for Students Frequently Asked Questions

 

Resources for Faculty

Research

Teaching

Support

 

Resources for Students

Research

Support

 

Frequently Asked Questions

How should I return my books and other materials? 

  • Due dates have been extended to August 21 and fines were not assessed during the library's closure. 
  • You may return materials to the remote bookdrop near the Circulation desk, the book return slot to the left of the library's main entrance, or the book drop located in Parking Lot D.
  • If you have left the Wilmington area, you may request a prepaid return label by filling out this form
  • Please note that returned materials will not be removed from accounts immediately as staff working limited hours in the building.

Can I return items to the book drop while the library is closed? Where is the book drop?

  • You may return materials to the book return slot to the left of the library's main entrance or the book drop located in Parking Lot D.
  • Please note that returned materials will not be removed from accounts immediately as staff are working limited hours in the building.

I am not sure the article I need is available online. How do I find it? 

Can I check out a book (or other item) from the collection?

Can the library scan part of a book for me, such as a single chapter?

  • Yes, ILL staff will be working limited hours in the building. Please allow ample time for requests to process. 
  • To request a specific chapter or section of a book, please use the Article/Book Chapter request form.

Can books (or other items) be mailed to me off campus?

  • No, during the closure, we are not able to mail materials. Your liaison librarian can help you identify alternative electronically accessible resources.

Can I scan a chapter from a book I have?

  • “Yes, You Can Scan That Textbook” from ASERL.
  • TEACH act evaluation form (made in collaboration with University Council) - to be completed by faculty and saved in case the use is ever challenged.  
  • Fair Use evaluation form (made in collaboration with University Council) - to be completed by faculty and saved in case the use is ever challenged. 

Can I still request print items for purchase to be added to the collection? 

  • No, only ebook requests will be reviewed and ordered until further notice.

Can I still request DVDs and Blu rays for purchase to be added to the collection?

  • No, only requests for streaming videos will be reviewed and ordered until further notice. 

Can I get a book from another library using Interlibrary Loan?

  • No, requests for print books and other physical media cannot be filled at this time. Most of the U.S. Interlibrary Loan offices, including Randall Library’s, are currently working remotely and do not have access to their collections. 
  • To request a specific chapter or section of a book, please use the Article/Book Chapter request form. Note that conditions at other institutions may delay delivery time of requested electronic documents. 

I normally show a DVD to my whole class on a specific day. What should I do? 

  • First, check the library catalog to see if the same video is already available in streaming form.
  • If it is not, reach out to your liaison librarian to see if they can help you
    • a) identify similar streaming content that the library already provides access to, or, if not,
    • b) see if there is an available and affordable streaming version of the DVD you typically use.

Will the library buy an ebook version of a print book that we already own? Or a streaming video of a DVD we own? 

  • Yes, depending on availability and affordability. Normally the library does not duplicate content in different formats but during these exigent circumstances we will make every effort to do so.

How can I find a streaming video for my students to watch? 

Where can I find online materials for my courses?

Can I still request electronic items for purchase? 

  • Yes, please contact your liaison librarian for help in submitting requests for ebooks or streaming videos. You may also request electronic items through the Suggest a Purchase page. Please note that ordering is suspended for the remainder of the fiscal year and will resume in early July.

How quickly will students have access to the ebook/streaming video that I requested?

  • Library staff are working remotely and will order and process electronic requests as quickly as possible. Please note that ordering is suspended for the remainder of the fiscal year and will resume in early July.
  • eBook requests typically take 24 to 48 hours for access due to purchasing and processing time. Note that conditions at vendor institutions may delay delivery time of requested items. In addition, ordering is suspended for the remainder of the fiscal year and will resume in early July.
  • Streaming video requests take more time due to the more complex process of identifying educational streaming vendors and making selections from a wide variety of licensing, delivery, and hosting models.
  • Please note that not all films are available streaming and not all hosting models are feasible while the library is closed, but every effort will be made. Note that conditions at vendor institutions may delay delivery time of requested items.

How do I add a library eresource to Canvas? 

  • When linking to library eresources, it is important to use stable permanent links. This video demonstrates how to find such links in our catalog and databases. 
  • If you are trying to import a library training module from Canvas, please watch this video

Is there someone available to help me find alternative online resources for my classes or my research?

Will we (and our students) have the capability to receive electronic material from other libraries?

  • eBooks and streaming videos cannot be borrowed via ILL as these are resources licensed by other institutions.  
  • To request a scanned chapter or section of a book, please use the Article/Book Chapter request form.
  • Note that conditions at other institutions may impact availability and delay delivery time of requested electronic documents. 
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