Interlibrary Loan


arrow graphic Interlibrary Loan Logon

Access ILL at You will be prompted to log in with your UNCW credentials.

Information about Interlibrary and Document Services

Introduction to Interlibrary Loan

Lending Information for Other Libraries

Libraries: Please visit our Interlibrary Lending service policy for more information about our ILL lending services.

When should I use Interlibrary Loan?

ILLIf you have carefully searched the Library Catalog for a book or journal, and we do not own it (or have online access to it), then you may place an ILL request for the item.

Interlibrary Loan Contact Info

Phone: 910-962-7312
Email: libraryill [at]
Office: Randall Library Room 1023B

Frequently Asked Questions

Interlibrary Loan is offered as a free service for eligible users because Randall Library absorbs the following costs for our campus community.

  • Borrowing fees can range from $8.00-$35.00 per request, depending on the lending institution.
  • Copyright fees can range from $25.00-$65.00 per article, depending on the publisher.
  • Shipping rates vary by courier, weight, and destination.

Library resource sharing staff abide by the statutes outlined in Title 17 of the U.S. Code, as well as the CONTU Guidelines which aid the interpretation of Sections 107 and 108 of the U.S. Copyright Act. This process may require the utilization of the Copyright Clearance Center and commercial document suppliers to obtain as much requested material as possible.

The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specific conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "Fair Use," that user may be liable for copyright infrigement.  This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

The National Commission on New Technological Uses of Copyrighted Works (CONTU) has developed a set of guidelines to assist libraries in fulfilling their duties while adhering to copyright law. CONTU guidelines (or the "suggestion of five") permits the copying during a calendar year of no more than five articles from a single journal title, not owned by the library, dated within the past five years. This means that the Interlibrary Loan Department staff can order a total of only 5 articles from a single journal title dated within the past 5 years regardless of how many users request articles from the same journal title. For articles obtained in excess of this number, the Library must pay a fee to the Copyright Clearance Center or must purchase the articles from a commercial vendor.  Any costs exceeding $30.00USD per request are the responsibility of the user requesting the material.

Due to licensing terms, e-books cannot be borrowed or lent via interlibrary loan. Any ILL request for an e-book will be processed as a request for a physical copy (unless Randall Library already owns the e-book, in which case a link to the item will be provided via e-mail).

Interlibrary loan requests can only be canceled between the time they are submitted and the time they are processed by ILL staff. Once a request has been sent out to potential lending libraries (in status: Submitted to Lending Libraries), it cannot be canceled by the requestor.

  • You may request one renewal for an Interlibrary Loan item, unless the lending library has disallowed renewals. If no renewal is possible, it will be stated on the item's white band and in the item's record in your ILLiad account.
  • To request a renewal, log on your Interlibrary Loan account, click on the transaction number of the item you want to renew, and select "request renewal" in the upper right-hand corner of the screen. Your request will be forwarded to the lending library for consideration.
  • You will get an email with a new due date if the request is granted or a message requesting the return of the item if the renewal is denied.
  • For policy information, please see
  • Current UNCW students, staff and faculty can use our Interlibrary Loan (ILL) service to borrow items not owned by Randall Library.
  • Log on to our Interlibrary Loan Page to create a request.

To access your Randall Library catalog account so that you can see fines and due dates, what resources you have checked out, or what holds you have waiting for you, go to My Account.

For interlibrary loan requests, log in here: 

To access a database, journal, ebook, or other resource from off campus, you will be prompted to log in with your UNCW credentials.

To log in, please enter:

  • Your campus username (email address)
  • Your campus (email) password
  • You will be prompted to authenticate via DUO

Once logged in, you will be automatically transferred to the resource you selected.

Problems with your login?

To look for books in libraries worldwide use WorldCat (search WorldCat) and request them using Interlibrary Loan (more information). Books requested using Interlibrary Loan may take 1-3 weeks to arrive at UNCW.


  • Please fill out our "Suggest a Purchase" form.
  • You will be asked for the author, title, publisher, date, and where you saw this item mentioned.
  • You will receive an email confirmation of your purchase suggestion.
  • If you want the item put on hold for you when it is available, you can select that option in the form. You will receive an email when the item is ready for pick-up.


  • Current faculty and staff may choose to have items sent to their office through campus mail by selecting "Mail to Campus Address" as the delivery method in their ILLiad profile.
  • Undergraduate and Graduate students will receive an email notification and instructions when an article is available for download from your ILL account. When a loan is received, an email notification message is sent when the item is available for pickup at the Library Help Desk in Randall Library.
  • Distance Education faculty and students will be prompted to enter their current mailing address when creating their ILLiad profile. Items will be mailed via UPS with return shipping provided.
  • Graduate students completing degree requirements outside of the Wilmington area may set their ILLiad profile status to “Distance Ed Grad” and provide their current mailing address. Items will be mailed via UPS with return shipping provided.
  • Graduate students based at the Center for Marine Science may have items sent to them at CMS Myrtle Grove through campus mail. In their ILLiad profile, students should select “CMS” as their department/major, set their status as “Distance Ed Grad,” and enter CMS/Myrtle Grove as their address.

The due dates for interlibrary loan items are set by the lending library, and do not conform to Randall Library's checkout periods for items from our own collection. The typical lending period for an ILL item is 4-6 weeks, although some libraries will grant more or less time depending on their institution's policies. An item's due date will be printed on the paper strap attached to the item for customer reference.  

Items requested through Interlibrary Loan may take anywhere from a few days to several weeks to arrive depending on the item's type, availability, and the shipping method used by the lending library. Please plan for a waiting period of at least 4 business days for journal articles, and at least 7-14 business days for books. Certain material types are less-often lent by libraries (including newly-published popular fiction and recreational media), so requests for these items may take longer to fill than for other items.

Your Interlibrary Loan username and password are the same as your UNCW username and password. If you have forgotten either of those, go the UNCW Account & Password page.

Submitted to ILL Staff Request has been successfully submitted.
Awaiting Copyright Clearance ILL staff checking to see if a copyright fee is required; if fee is
required it is paid by the library up to our maximum of $30.00 USD.
Information Needed from User A request for additional information has been emailed to the user.
Submitted to Lending Libraries Request has been sent to potential lending libraries.
Ready for Pickup Loan is available to check out from the Randall Library Circulation Desk.
Received by ILL Staff Article or loan has arrived and an email notification to the user is pending.
Selected for Library Purchase Request has been selected by Library Acquisitions to purchase for the collection. The item will be rush ordered and placed on hold for the requestor when it arrives.
Available for Download

Article has been posted and ready for user to download; to view articles, logon to ILL account, select “Electronically Received Articles” from the menu and select the one wanted. Articles are deleted from the ILL server after 30 days.

Checked Out Loan has been picked up by or mailed to customer.
Request Completed or Expired Loan was successfully returned, or article has expired and been removed from the ILL server.
Awaiting Renewal Processing Customer has requested a renewal; ILL staff will contact the lending library for approval.
Link Emailed to User

The item was found in our electronic holdings or open-access online; a link to the item has been emailed to the user.

Request Cancelled

User or staff has canceled the request; reason for cancellation is included in email notification and available to view in user's ILL account (under "Cancelled Requests").


Overdue interlibrary loans damage our reputation with other libraries and inhibit our ability to successfully borrow materials for all faculty, staff, and students. You will receive several warning notices before your borrowing privileges are suspended. Borrowing privileges are reinstated once an overdue item is returned unless we have received a final replacement invoice for the item from our lender. You will be notified via email when a final replacement invoice is pending.

Once the final invoice is issued, replacement charges and billing fees will be added to your library account and the item can no longer be returned. At this point, ILL privileges may be suspended indefinitely. Unpaid charges are transferred to student accounts and can inhibit registration, graduation, and transcript requests. Replacement charges issued by lending libraries typically far exceed the market cost of the item, and invoices are non-negotiable.

The lending library may issue a replacement invoice for any item they consider to be returned damaged. Damage can include (but is not limited to) highlighting or pen marks, coffee stains and other water damage, and torn or detached pages. 

Replacement invoices are the responsibility of the individual who borrowed the item, and charges are added to the user’s library account. Once these charges are paid, the item becomes the property of the user.

For policy information, please see 

Most books, DVDs, Music CDs. Dissertations/Theses and articles from journals or magazines. Course textbooks and other required course materials are not available to borrow though ILL. These items can be purchased or rented from UNCW's Campus Bookstore.

Current UNCW students, faculty and staff.

When placing an ILL request for a book during the fall or spring semesters you may recommend that Randall Library consider purchasing the item for the collection. To do so, select “Consider for Purchase” or “Not sure” on the request form. If you prefer to borrow the book through the traditional ILL process, select “Borrow.” 

The criteria for this ILL-initiated purchasing program are more restrictive than for standard purchase requests, and include year of publication, cost of item, and expedited shipping availability. If the title meets the criteria, the item will be purchased rather than borrowed. If the title does not meet the criteria it will be requested for borrowing via ILL. 

Purchased items are typically ready for check out within 7 to 12 days. On arrival the item will be placed on hold for you at the Circulation Desk and you will receive an email when it ready to be checked out.

As a reminder, items outside these criteria may be requested by contacting your Liaison Librarian or submitting through the Suggest a Purchase form.